Update on Upgraded International Long-haul United Economy Dining [Eff 1-June 2015]
#436
Original Member
Join Date: May 1998
Location: CT/NY
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#437
Join Date: May 2004
Location: OAK
Programs: UA Gold MM / AS MVP Gold
Posts: 2,504
I raised this issue in April - http://www.flyertalk.com/forum/24682308-post125.html - and was roundly attacked for doing so. Alas, it was rather simple to see what would happen, and every report back so far on the pacific flights has been critical.
United's service quality continues to fall, and I think with this they are nothing more than Spirit with a bigger plane on TPAC flights. UA currently has a revenue disadvantage (it is having to charge less to attract fliers) and this will just get worse as how bad United truly is gets wider and wider awareness.
United's service quality continues to fall, and I think with this they are nothing more than Spirit with a bigger plane on TPAC flights. UA currently has a revenue disadvantage (it is having to charge less to attract fliers) and this will just get worse as how bad United truly is gets wider and wider awareness.
#438
Join Date: Jun 2013
Posts: 573
Just wait until they move to a full BOB model on TPAC routes. They already do it on routes where they have no foreign competition. Guam to Honolulu and Hawaii to the mainland. And these flights are often longer than TATL. The only reason why UA keeps TATL and TPAC service levels with some complementary meals is because it would not be competitive with the foreign carriers otherwise.
#439
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
I'm confused.
The pre-arrival sandwich in economy class on transatlantic flights is not new to this 2015 meal refresh.
There's been some variant of turkey + edam on a pretzel roll for several years now. It's my favorite part of flying UA in coach westbound and it's wonderful to see that it's still being served.
The pre-arrival sandwich in economy class on transatlantic flights is not new to this 2015 meal refresh.
There's been some variant of turkey + edam on a pretzel roll for several years now. It's my favorite part of flying UA in coach westbound and it's wonderful to see that it's still being served.
It was far less substantial (and I thought less "tasty" (relative standard)) than the French toast and fruit that I was served on the same route eastbound.
And while I dozed off for a little while, so may have missed it, I didn't see them do a pass through with the BoB, although it was available in the back.
In the FA's defense, though, they were minimum crew.
Greg
#440
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,704
A 10 hour period, where you're largely sedentary and often sleeping, with a lunch or dinner before it and breakfast after it... sounds like something most people do every day.
#441
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,597
Yes, I routinely go about 12 hours, and had the same reaction as you. As much as I hate to say this, on some flights I don't need to eat as often as they serve. On a short TATL from EWR, I had dinner and then they served breakfast less than 5 hours later. I had a few bites since I didn't know how long it would be until lunch.
#442
Join Date: Sep 1999
Location: SF Bay Area
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Posts: 2,876
Yes, I routinely go about 12 hours, and had the same reaction as you. As much as I hate to say this, on some flights I don't need to eat as often as they serve. On a short TATL from EWR, I had dinner and then they served breakfast less than 5 hours later. I had a few bites since I didn't know how long it would be until lunch.
SFO-HKG feeds you lunch in the early afternoon, and then nothing but BoB until roughly 2AM body time. Most people would not eat a small lunch (like that which UA serves in Y) and then nothing for dinner.
I prefer the BoB to the little sandwiches, but I do think the meal service is inadequate, and have to supplement with panini or something that I get at the airport.
Greg
#443
Join Date: Feb 2004
Posts: 521
On a recent TATL route CDG-SFO the flight attendants gave out crackers and cheese as the mid-flight snack, and then offered BoB snack boxes for sale. I felt very hungry after the flight. One meal and a small sandwich for a 12-hour flight were simply not enough food. FAs certainly figured out that passengers would be even more grumpy had they distributed the crackers and cheese as the appetizer before the meal, so they kept those as the mid-flight offering. I wonder if the management knows about this practice.
#444
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,077
True, but you're illustrating the point that others have made: that which is acceptable on a TATL out of EWR/IAD is not necessarily so on a TPAC flight.
SFO-HKG feeds you lunch in the early afternoon, and then nothing but BoB until roughly 2AM body time. Most people would not eat a small lunch (like that which UA serves in Y) and then nothing for dinner.
I prefer the BoB to the little sandwiches, but I do think the meal service is inadequate, and have to supplement with panini or something that I get at the airport.
Greg
SFO-HKG feeds you lunch in the early afternoon, and then nothing but BoB until roughly 2AM body time. Most people would not eat a small lunch (like that which UA serves in Y) and then nothing for dinner.
I prefer the BoB to the little sandwiches, but I do think the meal service is inadequate, and have to supplement with panini or something that I get at the airport.
Greg
An interesting statistic would be to see what is the average flight time of a pmUA INTL flight and a pmCO INTL flight.
#445
Join Date: May 2012
Programs: UA
Posts: 1,098
Flew IAH to MUC last week, meal consisted of:
Crackers+Milk Product (I refuse to call it cheese when the label calls it a milk product and when it doesn't taste like cheese)
Pasta (ravioli) or Chicken/mashed potatoes + cold roll, chickpea salad
Vanilla ice cream
Pre-arrival:
Cold croissant with strawberry jam.
I haven't flown TATL in Y for 6 years but this seemed worse than what I received TPAC in January. In all honestly I think they could save time if they just kept the old service. IMO its the same exact food except they just space it out into "3 courses". The ice cream is an upgrade on a cookie/cake they used to supply. Pre-arrival for was "breakfast" and was unacceptable. Maybe if the croissant was warm it would have been passable but there was no protein.
On the return I flew LHR-IAH. Pretty much the same options but pre-arrival for lunch was the warm turkey sandwich.
Overall it was par for the course from United however the IAH-MUC croissant definitely needs to be eliminated. The one really good aspect about splitting the meal into courses is that you can get drinks twice. Normally I would need to ring my bell as one 4oz cup of water isn't enough for me.
Crackers+Milk Product (I refuse to call it cheese when the label calls it a milk product and when it doesn't taste like cheese)
Pasta (ravioli) or Chicken/mashed potatoes + cold roll, chickpea salad
Vanilla ice cream
Pre-arrival:
Cold croissant with strawberry jam.
I haven't flown TATL in Y for 6 years but this seemed worse than what I received TPAC in January. In all honestly I think they could save time if they just kept the old service. IMO its the same exact food except they just space it out into "3 courses". The ice cream is an upgrade on a cookie/cake they used to supply. Pre-arrival for was "breakfast" and was unacceptable. Maybe if the croissant was warm it would have been passable but there was no protein.
On the return I flew LHR-IAH. Pretty much the same options but pre-arrival for lunch was the warm turkey sandwich.
Overall it was par for the course from United however the IAH-MUC croissant definitely needs to be eliminated. The one really good aspect about splitting the meal into courses is that you can get drinks twice. Normally I would need to ring my bell as one 4oz cup of water isn't enough for me.
#446
Join Date: Jan 2013
Location: BOS
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Posts: 2,306
I find the rhetoric about how cruel UA is being by not offering free food during an 8-10 hour sleep period to be baffling. If you routinely eat while sleeping and need a midnight snack, bring it on board or purchase it. It's not rocket science.
#447
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
nearly (as in 90+%) everyone who has posted after being on these TPAC flights has not been happy.
The west coast flights leave at 11-noon, and people get fed at 1-1:30 pm biological time, and no most folks don't fall asleep (some do, some don't) to then not feed folks until 11 pm or midnight (and then a very crappy light "snack" at most given the portion size) is not going over very well.
TPAC west bound it is less of an issue ex-Japan, but ex-HKG (or China) the flights leave at noon-ish (hkg is 11:30 am) and the current "savvy" plan feeds folks a crappy/small/junky meal at about 1 pm, then nothing until a yet smaller/crappier meal at about 11 pm biological time.
While I agreed the heavy medication to cause sleep is probably the way to deal with any United Airlines flight I can assure you that no other airline flying TPAC on these routes is only serving two meals, let alone of the low quality that UA serves. Every other airline serves three meals, and of better quality. I've recently been on CX, Asiana, JAL, and ANA, all blow United's doors off. United is not only not competitive, but starving folks is not going over well.
The west coast flights leave at 11-noon, and people get fed at 1-1:30 pm biological time, and no most folks don't fall asleep (some do, some don't) to then not feed folks until 11 pm or midnight (and then a very crappy light "snack" at most given the portion size) is not going over very well.
TPAC west bound it is less of an issue ex-Japan, but ex-HKG (or China) the flights leave at noon-ish (hkg is 11:30 am) and the current "savvy" plan feeds folks a crappy/small/junky meal at about 1 pm, then nothing until a yet smaller/crappier meal at about 11 pm biological time.
While I agreed the heavy medication to cause sleep is probably the way to deal with any United Airlines flight I can assure you that no other airline flying TPAC on these routes is only serving two meals, let alone of the low quality that UA serves. Every other airline serves three meals, and of better quality. I've recently been on CX, Asiana, JAL, and ANA, all blow United's doors off. United is not only not competitive, but starving folks is not going over well.
No, it's not just you.
I find the rhetoric about how cruel UA is being by not offering free food during an 8-10 hour sleep period to be baffling. If you routinely eat while sleeping and need a midnight snack, bring it on board or purchase it. It's not rocket science.
I find the rhetoric about how cruel UA is being by not offering free food during an 8-10 hour sleep period to be baffling. If you routinely eat while sleeping and need a midnight snack, bring it on board or purchase it. It's not rocket science.
Last edited by WineCountryUA; Aug 13, 2015 at 12:37 am Reason: Discuss the issues, not the posters
#448
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
The west coast flights leave at 11-noon, and people get fed at 1-1:30 pm biological time, and no most folks don't fall asleep (some do, some don't) to then not feed folks until 11 pm or midnight (and then a very crappy light "snack" at most given the portion size) is not going over very well.
TPAC west bound it is less of an issue ex-Japan, but ex-HKG (or China) the flights leave at noon-ish (hkg is 11:30 am) and the current "savvy" plan feeds folks a crappy/small/junky meal at about 1 pm, then nothing until a yet smaller/crappier meal at about 11 pm biological time.
TPAC west bound it is less of an issue ex-Japan, but ex-HKG (or China) the flights leave at noon-ish (hkg is 11:30 am) and the current "savvy" plan feeds folks a crappy/small/junky meal at about 1 pm, then nothing until a yet smaller/crappier meal at about 11 pm biological time.
It's not a function of being cruel. It's just unpleasant to have to think about carrying food (other than granola bars/candy/etc.) that will still be viable after many hours unrefrigerated.
Greg
#449
Join Date: Mar 2014
Location: SFO
Programs: UA GS / MM
Posts: 208
On a recent west bound TPAC, my daughter brought two sandwiches on board.
Last edited by WineCountryUA; Aug 13, 2015 at 12:42 am Reason: discuss the issues, not the posters
#450
Join Date: Sep 2008
Posts: 812
It's a plot to sell snack boxes. Nothing more, nothing less.
I expect minimal complaints honestly because people are so used to paying for everything at this point.
People that still fly UA t-pac are still flying UA for a reason (i.e. company policy, lack of trust in Asian airlines' pilot training standards, close to 1MM, concerns about English, GPU lottery, etc.) and they aren't going to switch to an Asian carrier just because they have to pay $7.99 for a mid-flight snack box.
I expect minimal complaints honestly because people are so used to paying for everything at this point.
People that still fly UA t-pac are still flying UA for a reason (i.e. company policy, lack of trust in Asian airlines' pilot training standards, close to 1MM, concerns about English, GPU lottery, etc.) and they aren't going to switch to an Asian carrier just because they have to pay $7.99 for a mid-flight snack box.