UA69 (ARN-EWR): Wrong plane, wrong fuel calculations, or bad weather?
Dec 7, 2013, 3:28 pm
#1
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UA69 (ARN-EWR): Wrong plane, wrong fuel calculations, or bad weather?
My friend was on UA69 this morning, ARN-EWR. They were diverted to BDL, because they "ran out of fuel" (hearing this second-hand, so unsure of the actual reason given, and this friend is not a frequent traveler).
Checking Flightaware, I see a lot of diversions for this flight over the past month:
Is this just a consequence of the crowded NYC airspace, is UA running an inappropriate aircraft for this route, or are the fuel calculations that poor?
Also, is my friend likely to get compensation for their delay?
Checking Flightaware, I see a lot of diversions for this flight over the past month:
- Yesterday, diverted to BGR
- Sunday and Monday, diverted to YYR (Goose Bay, Labrador)
- Nov 27, diverted to YYT (St. John's, Newfoundland)
- Nov 16, diverted to YYR
- Nov 14 & 15, diverted to YQX (Gander, Newfoundland)
Is this just a consequence of the crowded NYC airspace, is UA running an inappropriate aircraft for this route, or are the fuel calculations that poor?
Also, is my friend likely to get compensation for their delay?
Last edited by ianmanka; Dec 7, 2013 at 3:29 pm Reason: add link
Dec 7, 2013, 3:38 pm
#2
Join Date: Aug 2006
Location: US
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My friend was on UA69 this morning, ARN-EWR. They were diverted to BDL, because they "ran out of fuel" (hearing this second-hand, so unsure of the actual reason given, and this friend is not a frequent traveler).
Checking Flightaware, I see a lot of diversions for this flight over the past month:
Is this just a consequence of the crowded NYC airspace, is UA running an inappropriate aircraft for this route, or are the fuel calculations that poor?
Also, is my friend likely to get compensation for their delay?
Checking Flightaware, I see a lot of diversions for this flight over the past month:
- Yesterday, diverted to BGR
- Sunday and Monday, diverted to YYR (Goose Bay, Labrador)
- Nov 27, diverted to YYT (St. John's, Newfoundland)
- Nov 16, diverted to YYR
- Nov 14 & 15, diverted to YQX (Gander, Newfoundland)
Is this just a consequence of the crowded NYC airspace, is UA running an inappropriate aircraft for this route, or are the fuel calculations that poor?
Also, is my friend likely to get compensation for their delay?
Winter is always like that since COdbaUA uses the 757s.
Huge debates in the past but nothing has changed.
Right size for the COmpany but inconvenience for customers is the way to do business.
Dec 7, 2013, 3:39 pm
#3
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An oldie but a goodie
http://www.flyertalk.com/forum/conti...ds-merged.html
As for compensation, would you rather have the plane run out of fuel?
http://www.flyertalk.com/forum/conti...ds-merged.html
As for compensation, would you rather have the plane run out of fuel?
Dec 7, 2013, 3:42 pm
#4
Join Date: Aug 2006
Location: US
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An oldie but a goodie
http://www.flyertalk.com/forum/conti...ds-merged.html
As for compensation, would you rather have the plane run out of fuel?
http://www.flyertalk.com/forum/conti...ds-merged.html
As for compensation, would you rather have the plane run out of fuel?
Dec 7, 2013, 4:06 pm
#5
Join Date: Mar 2012
Location: San Jose CA (SFO)
Programs: UA, TSA-Pre, Global Entry
Posts: 148
My friend was on UA69 this morning, ARN-EWR. They were diverted to BDL, because they "ran out of fuel" (hearing this second-hand, so unsure of the actual reason given, and this friend is not a frequent traveler).
Checking Flightaware, I see a lot of diversions for this flight over the past month:
Is this just a consequence of the crowded NYC airspace, is UA running an inappropriate aircraft for this route, or are the fuel calculations that poor?
Also, is my friend likely to get compensation for their delay?
Checking Flightaware, I see a lot of diversions for this flight over the past month:
- Yesterday, diverted to BGR
- Sunday and Monday, diverted to YYR (Goose Bay, Labrador)
- Nov 27, diverted to YYT (St. John's, Newfoundland)
- Nov 16, diverted to YYR
- Nov 14 & 15, diverted to YQX (Gander, Newfoundland)
Is this just a consequence of the crowded NYC airspace, is UA running an inappropriate aircraft for this route, or are the fuel calculations that poor?
Also, is my friend likely to get compensation for their delay?
My company has offices in Santa Clara California and Stockholm Sweden. I bounce between the two offices and I take this flight about 8 times a year.
On November 15th we were told before taking off we'd be stopping to refuel in Newfoundland because of a very strong head wind.
We were all given compensation (I got a $250 ecert) and thankfully I still made my connection to SFO.
Dec 7, 2013, 4:10 pm
#7
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An oldie but a goodie
http://www.flyertalk.com/forum/conti...ds-merged.html
As for compensation, would you rather have the plane run out of fuel?
http://www.flyertalk.com/forum/conti...ds-merged.html
As for compensation, would you rather have the plane run out of fuel?
Dec 7, 2013, 4:13 pm
#8
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
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thankfully, they didn't "run out of fuel" or your friend would be in the atlantic. UA runs PMCO 757-200s to ARN and many other European cities where a larger plane isn't warrented. By using the 757-200, UA can offer many direct flights to more cities without the need for a connection. The downside is that in certain wind situations flying westward, almost always during the winter, a fuel stop is required. There's little doubt that this was in the flight plan on take off.
Dec 7, 2013, 4:18 pm
#9
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thankfully, they didn't "run out of fuel" or your friend would be in the atlantic. UA runs PMCO 757-200s to ARN and many other European cities where a larger plane isn't warrented. By using the 757-200, UA can offer many direct flights to more cities without the need for a connection. The downside is that in certain wind situations flying westward, almost always during the winter, a fuel stop is required. There's little doubt that this was in the flight plan on take off.
Dec 7, 2013, 4:19 pm
#10
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I'd rather connect using a 767 or 777. I love the 757, but not for more than 5-6 hours. When UA tried running 757s IAD-CDG, I flew DL/AF on that route.
Dec 7, 2013, 5:05 pm
#11
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TLV-EWR yesterday
Resting pilot sitting next to me told me it was the longest TLV-EWR flight he has ever done with headwinds at some point reaching 190 miles an hour. Route took us way north over Scandinavia and Greenland. We flew almost due north from TLV for a couple hours.
Last edited by iquitos; Dec 7, 2013 at 10:29 pm Reason: too many zeros
Dec 7, 2013, 5:08 pm
#12
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So the plane was flying backwards at 1300 MPH?
Dec 7, 2013, 5:11 pm
#13
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1900 mile an hour headwind? He should have just turned the aircraft 180 degrees and taken the eastern route. (Except I'm not sure that airframe can handle mach 3+.)
Dec 7, 2013, 5:11 pm
#14
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That is a windspeed of 850 m/s
A typical airplane travels at about 250 m/s
a) If an airplane A leaves TLV at noon traveling west at 250m/s, and encounters headwinds of 850m/s. How fast does the airplane fly?
b) At what time will the airplane reach EWR?
Answers:
a) -600m/s
b) Quarter to never.
Dec 7, 2013, 5:24 pm
#15
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usually in these cases compensation is offered proactively through United.com/appreciation link sent to the inbox of the email address on the reservation
i'd direct your friend to try the link first, and if not successful, email customer care with a brief note about the details (plane did not have enough fuel capacity to fly scheduled route, UA flew it anyways, plane diverted to BDL and delayed arrival of x:xx) and a request for compensation. i'd suggest asking for a minimum of $250 ecert. seems like lately the CC email line diverts to giving RDMs...probably hurts the bottom line less.