UA69 (ARN-EWR): Wrong plane, wrong fuel calculations, or bad weather?
My friend was on UA69 this morning, ARN-EWR. They were diverted to BDL, because they "ran out of fuel" (hearing this second-hand, so unsure of the actual reason given, and this friend is not a frequent traveler).
Checking Flightaware, I see a lot of diversions for this flight over the past month:
Is this just a consequence of the crowded NYC airspace, is UA running an inappropriate aircraft for this route, or are the fuel calculations that poor? Also, is my friend likely to get compensation for their delay? |
Originally Posted by ianmanka
(Post 21922691)
My friend was on UA69 this morning, ARN-EWR. They were diverted to BDL, because they "ran out of fuel" (hearing this second-hand, so unsure of the actual reason given, and this friend is not a frequent traveler).
Checking Flightaware, I see a lot of diversions for this flight over the past month:
Is this just a consequence of the crowded NYC airspace, is UA running an inappropriate aircraft for this route, or are the fuel calculations that poor? Also, is my friend likely to get compensation for their delay? Winter is always like that since COdbaUA uses the 757s. Huge debates in the past but nothing has changed. Right size for the COmpany but inconvenience for customers is the way to do business. |
An oldie but a goodie
http://www.flyertalk.com/forum/conti...ds-merged.html As for compensation, would you rather have the plane run out of fuel? |
Originally Posted by rankourabu
(Post 21922727)
An oldie but a goodie
http://www.flyertalk.com/forum/conti...ds-merged.html As for compensation, would you rather have the plane run out of fuel? |
Originally Posted by ianmanka
(Post 21922691)
My friend was on UA69 this morning, ARN-EWR. They were diverted to BDL, because they "ran out of fuel" (hearing this second-hand, so unsure of the actual reason given, and this friend is not a frequent traveler).
Checking Flightaware, I see a lot of diversions for this flight over the past month:
Is this just a consequence of the crowded NYC airspace, is UA running an inappropriate aircraft for this route, or are the fuel calculations that poor? Also, is my friend likely to get compensation for their delay? My company has offices in Santa Clara California and Stockholm Sweden. I bounce between the two offices and I take this flight about 8 times a year. On November 15th we were told before taking off we'd be stopping to refuel in Newfoundland because of a very strong head wind. We were all given compensation (I got a $250 ecert) and thankfully I still made my connection to SFO. |
Originally Posted by rankourabu
(Post 21922727)
As for compensation, would you rather have the plane run out of fuel?
|
Originally Posted by rankourabu
(Post 21922727)
An oldie but a goodie
http://www.flyertalk.com/forum/conti...ds-merged.html As for compensation, would you rather have the plane run out of fuel? |
Originally Posted by halls120
(Post 21922856)
I'd rather have UA fly an aircraft that didn't need to stop for refueling when there are headwinds. ;)
thankfully, they didn't "run out of fuel" or your friend would be in the atlantic. UA runs PMCO 757-200s to ARN and many other European cities where a larger plane isn't warrented. By using the 757-200, UA can offer many direct flights to more cities without the need for a connection. The downside is that in certain wind situations flying westward, almost always during the winter, a fuel stop is required. There's little doubt that this was in the flight plan on take off. |
Originally Posted by hughw
(Post 21922873)
thankfully, they didn't "run out of fuel" or your friend would be in the atlantic. UA runs PMCO 757-200s to ARN and many other European cities where a larger plane isn't warrented. By using the 757-200, UA can offer many direct flights to more cities without the need for a connection. The downside is that in certain wind situations flying westward, almost always during the winter, a fuel stop is required. There's little doubt that this was in the flight plan on take off.
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Originally Posted by hughw
(Post 21922873)
Then you would probably have to make a European connection instead to catch a 767 or 777. I'm not sure of the percentage of flights with stops, but as I recall it was less than 5%. I've flown 757-200s in the winter approx 15 times without a stop.
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TLV-EWR yesterday
Resting pilot sitting next to me told me it was the longest TLV-EWR flight he has ever done with headwinds at some point reaching 190 miles an hour. Route took us way north over Scandinavia and Greenland. We flew almost due north from TLV for a couple hours.
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Originally Posted by iquitos
(Post 21923056)
Resting pilot sitting next to me told me it was the longest TLV-EWR flight he has ever done with headwinds at some point reaching 1900 miles an hour. Route took us way north over Scandinavia and Greenland. We flew almost due north from TLV for a couple hours.
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Originally Posted by iquitos
(Post 21923056)
Resting pilot sitting next to me told me it was the longest TLV-EWR flight he has ever done with headwinds at some point reaching 1900 miles an hour. Route took us way north over Scandinavia and Greenland. We flew almost due north from TLV for a couple hours.
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Originally Posted by iquitos
(Post 21923056)
Resting pilot sitting next to me told me it was the longest TLV-EWR flight he has ever done with headwinds at some point reaching 1900 miles an hour.
That is a windspeed of 850 m/s A typical airplane travels at about 250 m/s a) If an airplane A leaves TLV at noon traveling west at 250m/s, and encounters headwinds of 850m/s. How fast does the airplane fly? b) At what time will the airplane reach EWR? Answers: a) -600m/s b) Quarter to never. |
Originally Posted by ianmanka
(Post 21922691)
Is this just a consequence of the crowded NYC airspace, is UA running an inappropriate aircraft for this route, or are the fuel calculations that poor?
Originally Posted by ianmanka
(Post 21922691)
Also, is my friend likely to get compensation for their delay?
i'd direct your friend to try the link first, and if not successful, email customer care with a brief note about the details (plane did not have enough fuel capacity to fly scheduled route, UA flew it anyways, plane diverted to BDL and delayed arrival of x:xx) and a request for compensation. i'd suggest asking for a minimum of $250 ecert. seems like lately the CC email line diverts to giving RDMs...probably hurts the bottom line less. |
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