Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Apr 7, 13, 8:46 am   #1
 
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 979
"Acknowledge Schedule Change" message / per United, no fix...

Home > Manage Reservations > Acknowledge Schedule Change
Acknowledge Schedule Change

! There has been a change to your flight (s). This display concerns a change in flight numbers and/or flight times but could also result in a change of aircraft, change or removal of seat assignments or change with a codeshare partner. Please review your updated itinerary below.

United Confirmation Number XXXXXX

If you would like to accept the schedule change detailed above, please select the Continue option. If you prefer to review alternate flights, please contact United reservations.

Clicking "continue" cycles the message only. Note the poorly worded error message.


US Airways award travel, first, last segments & other segments United, US Airways indicates no change. 10+ calls via agent roulette without success. Three calls to web customer service with a confirmation the error is reproducible but without a resolution. Twice told resolution within 24-48 hours but without resolution.

International trip, DME via PVG, 10 segments, May 23 - June 1.

ugh!
view-with-a-room is offline   Reply With Quote
Old Apr 7, 13, 8:53 am   #2
 
Join Date: Feb 2012
Posts: 2,923
I had this continuing problem about 3 weeks ago. Kept clicking "Accept" and upon logging in again received the same redundant message. Asked for a supervisor, after being told about 10 times that everything looked A-O.K. at their end and that finally did-er! I was very concerned also as this was a LAS - BKK itin, in June!
LilAbner is offline   Reply With Quote
Old Apr 7, 13, 8:54 am   #3
FSU
 
Join Date: May 2005
Location: Chicago Area
Posts: 309
Quote:
Originally Posted by view-with-a-room View Post
Home > Manage Reservations > Acknowledge Schedule Change
Acknowledge Schedule Change

! There has been a change to your flight (s). This display concerns a change in flight numbers and/or flight times but could also result in a change of aircraft, change or removal of seat assignments or change with a codeshare partner. Please review your updated itinerary below.

United Confirmation Number XXXXXX

If you would like to accept the schedule change detailed above, please select the Continue option. If you prefer to review alternate flights, please contact United reservations.

Clicking "continue" cycles the message only. Note the poorly worded error message.


US Airways award travel, first, last segments & other segments United, US Airways indicates no change. 10+ calls via agent roulette without success. Three calls to web customer service with a confirmation the error is reproducible but without a resolution. Twice told resolution within 24-48 hours but without resolution.

International trip, DME via PVG, 10 segments, May 23 - June 1.

ugh!
I have the same issue with an upcoming trip. It happened 2 months ago (and again yesterday) with the same trip and was told by an agent that it was because I was waitlisted for business class on one of the segments (we booked the trip business, but only coach was available on one of the segments). She said that when there is any change in the segment that the waitlist is on, the screen may lock and you wont get past the "accept schedule change" screen. It was an easy fix for her.

Not sure if its the same situation with you.
FSU is offline   Reply With Quote
Old Apr 7, 13, 10:43 am   #4
 
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 979
Another two calls. Second agent offered to cancel the ticket so insisted on a supervisor immediately. The supervisor was able to address the issue after 30 minutes. No clear understanding of the issue or the fix to the issue, though.
view-with-a-room is offline   Reply With Quote
Old Aug 13, 13, 7:47 pm   #5
FlyerTalk Evangelist
 
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1KMM, AA Plat, SPG Plat100/LTG, Hertz PC
Posts: 15,747
Ugh - I'm stuck in this loop again. Two different PNRs that had schedule changes a month ago, accepted, but now getting re-prompted to accept, even though nothing "is in red".

Any recommendations, other than getting a supe on the line?
UA-NYC is online now   Reply With Quote
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 9:51 am.