"Acknowledge Schedule Change" message / per United, no fix...
Apr 7, 2013, 7:46 am
#1
Original Poster
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,648
"Acknowledge Schedule Change" message / per United, no fix...
Home > Manage Reservations > Acknowledge Schedule Change
Acknowledge Schedule Change
! There has been a change to your flight (s). This display concerns a change in flight numbers and/or flight times but could also result in a change of aircraft, change or removal of seat assignments or change with a codeshare partner. Please review your updated itinerary below.
United Confirmation Number XXXXXX
If you would like to accept the schedule change detailed above, please select the Continue option. If you prefer to review alternate flights, please contact United reservations.
Clicking "continue" cycles the message only. Note the poorly worded error message.
US Airways award travel, first, last segments & other segments United, US Airways indicates no change. 10+ calls via agent roulette without success. Three calls to web customer service with a confirmation the error is reproducible but without a resolution. Twice told resolution within 24-48 hours but without resolution.
International trip, DME via PVG, 10 segments, May 23 - June 1.
ugh!
Acknowledge Schedule Change
! There has been a change to your flight (s). This display concerns a change in flight numbers and/or flight times but could also result in a change of aircraft, change or removal of seat assignments or change with a codeshare partner. Please review your updated itinerary below.
United Confirmation Number XXXXXX
If you would like to accept the schedule change detailed above, please select the Continue option. If you prefer to review alternate flights, please contact United reservations.
Clicking "continue" cycles the message only. Note the poorly worded error message.
US Airways award travel, first, last segments & other segments United, US Airways indicates no change. 10+ calls via agent roulette without success. Three calls to web customer service with a confirmation the error is reproducible but without a resolution. Twice told resolution within 24-48 hours but without resolution.
International trip, DME via PVG, 10 segments, May 23 - June 1.
ugh!
Apr 7, 2013, 7:53 am
#2
Join Date: Feb 2012
Posts: 2,933
I had this continuing problem about 3 weeks ago. Kept clicking "Accept" and upon logging in again received the same redundant message. Asked for a supervisor, after being told about 10 times that everything looked A-O.K. at their end and that finally did-er! I was very concerned also as this was a LAS - BKK itin, in June!
Apr 7, 2013, 7:54 am
#3
Join Date: May 2005
Location: Chicago Area
Posts: 369
Home > Manage Reservations > Acknowledge Schedule Change
Acknowledge Schedule Change
! There has been a change to your flight (s). This display concerns a change in flight numbers and/or flight times but could also result in a change of aircraft, change or removal of seat assignments or change with a codeshare partner. Please review your updated itinerary below.
United Confirmation Number XXXXXX
If you would like to accept the schedule change detailed above, please select the Continue option. If you prefer to review alternate flights, please contact United reservations.
Clicking "continue" cycles the message only. Note the poorly worded error message.
US Airways award travel, first, last segments & other segments United, US Airways indicates no change. 10+ calls via agent roulette without success. Three calls to web customer service with a confirmation the error is reproducible but without a resolution. Twice told resolution within 24-48 hours but without resolution.
International trip, DME via PVG, 10 segments, May 23 - June 1.
ugh!
Acknowledge Schedule Change
! There has been a change to your flight (s). This display concerns a change in flight numbers and/or flight times but could also result in a change of aircraft, change or removal of seat assignments or change with a codeshare partner. Please review your updated itinerary below.
United Confirmation Number XXXXXX
If you would like to accept the schedule change detailed above, please select the Continue option. If you prefer to review alternate flights, please contact United reservations.
Clicking "continue" cycles the message only. Note the poorly worded error message.
US Airways award travel, first, last segments & other segments United, US Airways indicates no change. 10+ calls via agent roulette without success. Three calls to web customer service with a confirmation the error is reproducible but without a resolution. Twice told resolution within 24-48 hours but without resolution.
International trip, DME via PVG, 10 segments, May 23 - June 1.
ugh!
Not sure if its the same situation with you.
Apr 7, 2013, 9:43 am
#4
Original Poster
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,648
Another two calls. Second agent offered to cancel the ticket so insisted on a supervisor immediately. The supervisor was able to address the issue after 30 minutes. No clear understanding of the issue or the fix to the issue, though.
Aug 13, 2013, 6:47 pm
#5
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
Ugh - I'm stuck in this loop again. Two different PNRs that had schedule changes a month ago, accepted, but now getting re-prompted to accept, even though nothing "is in red".
Any recommendations, other than getting a supe on the line?
Any recommendations, other than getting a supe on the line?