Are United Club Agents No Longer Able to Assist With Rebooking/Ticketing?
Mar 13, 2013, 9:09 am
#76
Join Date: Dec 2012
Location: BOI, et. al
Programs: UA Premier 1k, Marriott Platinum Elite, Star Alliance Gold, SPG Platinum, Yelp Elite
Posts: 219
Really? What is everyone else doing wrong?
I've had it take anywhere from 20 minutes to 1:30 (that's one hour, 30 minutes).
I've had two (2) 1+ hour rebooks in 2013 alone.
And several 20 - 45 minute rebooks since 3/3/2012, many of which were with ex-CO agents who should have been familiar with the system.
I've had it take anywhere from 20 minutes to 1:30 (that's one hour, 30 minutes).
I've had two (2) 1+ hour rebooks in 2013 alone.
And several 20 - 45 minute rebooks since 3/3/2012, many of which were with ex-CO agents who should have been familiar with the system.
Mar 13, 2013, 9:12 am
#77
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
Ticketing? I'm lucky to get them to rebook me during IRROPS these days!
LAX T6 seems notorious for sending you to the CS counter outside. While I do realize that SHARES is cumbersome and slow, it's not reasonable to expect a pax to buy a membership solely for the fine dining and luxurious accommodations of the UC.
LAX T6 seems notorious for sending you to the CS counter outside. While I do realize that SHARES is cumbersome and slow, it's not reasonable to expect a pax to buy a membership solely for the fine dining and luxurious accommodations of the UC.
Mar 13, 2013, 9:17 am
#78
Join Date: Jun 2005
Location: SFO
Programs: UA 1K/*G
Posts: 276
Why didn't you just do it online? Do you call your bank branch and ask them to read you your balance, too?
I don't really blame the agent for not wanting to do something that you could've just done yourself, probably with more ease and certainly saving time.
I don't really blame the agent for not wanting to do something that you could've just done yourself, probably with more ease and certainly saving time.
Mar 13, 2013, 9:18 am
#79
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
I got this all the time from the RCC in SEA before the change over to SHARES.
Mar 13, 2013, 9:42 am
#82
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
I run a little business on the side. Customers ask me if I want a check, Paypal, Amazon, cash, etc. My usual response is, 'whatever works for you'.
ANY DAY IS A GOOD DAY TO GET PAID!
Mar 13, 2013, 9:47 am
#83
Join Date: Dec 2012
Location: BOI, et. al
Programs: UA Premier 1k, Marriott Platinum Elite, Star Alliance Gold, SPG Platinum, Yelp Elite
Posts: 219
Ticketing? I'm lucky to get them to rebook me during IRROPS these days!
LAX T6 seems notorious for sending you to the CS counter outside. While I do realize that SHARES is cumbersome and slow, it's not reasonable to expect a pax to buy a membership solely for the fine dining and luxurious accommodations of the UC.
LAX T6 seems notorious for sending you to the CS counter outside. While I do realize that SHARES is cumbersome and slow, it's not reasonable to expect a pax to buy a membership solely for the fine dining and luxurious accommodations of the UC.
Mar 13, 2013, 9:50 am
#84
Join Date: Jan 2008
Location: DEN
Programs: UA Plat, 1MM
Posts: 2,182
Mar 13, 2013, 9:52 am
#85
Join Date: Feb 2008
Location: Chicago, IL
Programs: Marriott Ambassador, UA Mileage Plus 1K, AA Executive Plat, Marriott Ambassador Elite
Posts: 2,344
Really? What is everyone else doing wrong?
I've had it take anywhere from 20 minutes to 1:30 (that's one hour, 30 minutes).
I've had two (2) 1+ hour rebooks in 2013 alone.
And several 20 - 45 minute rebooks since 3/3/2012, many of which were with ex-CO agents who should have been familiar with the system.
I've had it take anywhere from 20 minutes to 1:30 (that's one hour, 30 minutes).
I've had two (2) 1+ hour rebooks in 2013 alone.
And several 20 - 45 minute rebooks since 3/3/2012, many of which were with ex-CO agents who should have been familiar with the system.
Now, depending on what he/she is trying to do can fluctuate trying to sync or price quote. So in now way is every future ticketing or rebooking the same. So its fair to say some are lengthy, which appears you have had the pleasure of, and some can be very quick.
Mar 13, 2013, 10:14 am
#86
Suspended
Join Date: Mar 2009
Posts: 981
Ticketing? I'm lucky to get them to rebook me during IRROPS these days!
LAX T6 seems notorious for sending you to the CS counter outside. While I do realize that SHARES is cumbersome and slow, it's not reasonable to expect a pax to buy a membership solely for the fine dining and luxurious accommodations of the UC.
LAX T6 seems notorious for sending you to the CS counter outside. While I do realize that SHARES is cumbersome and slow, it's not reasonable to expect a pax to buy a membership solely for the fine dining and luxurious accommodations of the UC.
Mar 13, 2013, 10:47 am
#87
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Mar 13, 2013, 10:53 am
#88
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
Had a similar response at SFO RCC (prior to merger). After I explained that the reservation has been set up, and all they have to do is to validate the cert, she processed it anyways, and the receipt came with an antique sliver color business class ticket holder.
However, if the club only has 1 desk for check-in, they do not do anything related to reservations (e.g., JFK).
However, if the club only has 1 desk for check-in, they do not do anything related to reservations (e.g., JFK).
Mar 13, 2013, 10:53 am
#89
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
To be fair, they eventually did it for me.... they just balked about it how much work it was. The funniest quote from the agent was, 'we need to take care of our PAYING customers.' To which I replied, 'what am I?'
Mar 13, 2013, 10:55 am
#90
Join Date: Feb 2008
Location: LAX,SNA,CLD,SAN
Programs: UA PP/Marriott Platinum Elite/Hyatt Diamond/Avis Preferred/Hertz Presidential
Posts: 602