Asiana Award Reservation CANCELLED without even telling me!
Apr 7, 2012, 4:28 pm
#16
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I don't remember such threads on the PMUA forum - so maybe it's a SHARES issue. Not the first, won't be the last.
Apr 7, 2012, 4:40 pm
#18
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http://www.flyertalk.com/forum/conti...ease-help.html
Apr 7, 2012, 4:50 pm
#19
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The advice already given here is good.... ALWAYS call a partner award airline and, when selecting your seats, ask specifically 'can you confirm you have a ticket number against this booking?'
I know you can often select seats on line, but making the call and then adding the extra step is important. Over on the US forum (star alliance award ticketing thread) there have been other cases where ticket numbers have not been transmitted in time and reservations have been cancelled. It doesn't happen often (indeed it is rare), but the impact can be high. And all it takes is one time.
I personally have had issues with SQ for this very same thing. But thankfully caught it on the call to them.
I know you can often select seats on line, but making the call and then adding the extra step is important. Over on the US forum (star alliance award ticketing thread) there have been other cases where ticket numbers have not been transmitted in time and reservations have been cancelled. It doesn't happen often (indeed it is rare), but the impact can be high. And all it takes is one time.
I personally have had issues with SQ for this very same thing. But thankfully caught it on the call to them.
Apr 7, 2012, 7:16 pm
#20
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I found this thread helpful. My husband has an award ticket, booked with UA miles, on Asiana. I had him call today to get his seat assignment. The award was booked a week or so ago, and the Asiana agent was able to bring up the booking. However, she needed the UA ticket number. He was able to give it to her, and the ticket is now secure.
The return is also on Asiana but booked with bmi. The bmi ticket number was on that respective booking.
The return is also on Asiana but booked with bmi. The bmi ticket number was on that respective booking.
Apr 7, 2012, 7:36 pm
#21
Join Date: Jul 2011
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I think it's an UA reservation system problem...
A similar issue happened to me. I made an award reservation. The itinerary has a SQ and a NH segment. The system cancelled my SQ and NH legs without any notification! I was then told by the premier agent that the ticket did not ticket and the partner airlines cannot hold a ticket for more than x number of days... It is a bit annoying frankly...
Apr 8, 2012, 5:19 pm
#22
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Sure glad I read this, I called Asiana for my leg as part of a multi carrier and they didn't have the ticket numbers. I was able to give them to them over the phone and it looks like everything's copacetic now.
Apr 8, 2012, 5:32 pm
#24
Join Date: Nov 2009
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also happened to me
Went online to check my reservations as I am doing daily now with all the mess....
I had made award travel reservation online on Asiana a few days ago, and received the confirmation and ticket number from United by email.
This morning, the reservation is no longer there.
I click the 'Inactive' tab, and it's there as CANCELLED!
I call 1k line. 30 mins later I'm told, sorry, our system didn't give Asiana the ticket number, so they cancelled the reservation after holding it for 3 days, we tried to get the seat back, but Asiana won't give it to us even though they see that you had the reservation. (The flight in question has C9 D9 availability.)
The only thing United will do is give me a seat on UA with different routing.
Unacceptable.
I am in state of shock.
(I had a second reservation on Asiana that I made at the same time, so I asked agent to check on that - after another long wait, she came back on the line and said they gave Asiana the ticket number so now it won't be cancelled. She told me that there is TECHNICAL ISSUE AT UNITED and none of the ticket numbers are getting to Asiana, and that probably this second reservation would have been cancelled by Asiana later today because they didn't have the ticket number on that one either.)
I had made award travel reservation online on Asiana a few days ago, and received the confirmation and ticket number from United by email.
This morning, the reservation is no longer there.
I click the 'Inactive' tab, and it's there as CANCELLED!
I call 1k line. 30 mins later I'm told, sorry, our system didn't give Asiana the ticket number, so they cancelled the reservation after holding it for 3 days, we tried to get the seat back, but Asiana won't give it to us even though they see that you had the reservation. (The flight in question has C9 D9 availability.)
The only thing United will do is give me a seat on UA with different routing.
Unacceptable.
I am in state of shock.
(I had a second reservation on Asiana that I made at the same time, so I asked agent to check on that - after another long wait, she came back on the line and said they gave Asiana the ticket number so now it won't be cancelled. She told me that there is TECHNICAL ISSUE AT UNITED and none of the ticket numbers are getting to Asiana, and that probably this second reservation would have been cancelled by Asiana later today because they didn't have the ticket number on that one either.)
Apr 8, 2012, 6:39 pm
#25
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Apr 9, 2012, 1:06 am
#26
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Apr 9, 2012, 2:29 am
#27
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The advice already given here is good.... ALWAYS call a partner award airline and, when selecting your seats, ask specifically 'can you confirm you have a ticket number against this booking?'
I know you can often select seats on line, but making the call and then adding the extra step is important. Over on the US forum (star alliance award ticketing thread) there have been other cases where ticket numbers have not been transmitted in time and reservations have been cancelled. It doesn't happen often (indeed it is rare), but the impact can be high. And all it takes is one time.
I know you can often select seats on line, but making the call and then adding the extra step is important. Over on the US forum (star alliance award ticketing thread) there have been other cases where ticket numbers have not been transmitted in time and reservations have been cancelled. It doesn't happen often (indeed it is rare), but the impact can be high. And all it takes is one time.
The problem is why OZ feels that it has to create a new ticket number, and it could be the answer to that one person's question of why a reservation and ticket number isn't enough.
Apr 9, 2012, 3:34 am
#28
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That might not quite work for OZ. They do seem to be doing something odd; for instance, when I did my US redemption, they confirmed that US ticketed it and sent them the info (with a 037 ticket number). When I checked in, all was well. But my boarding pass had a new ticket number on it that started with 203 instead of US's 037. Well, my KIX-ICN one did, my ICN-PVG one started with 303 instead and the check-in agent handwrote "KIX KK" on it (presumably so the ICN people wouldn't drop me? I know I wouldn't have had the money to pay for that segment in cash if worst came to worst).
The problem is why OZ feels that it has to create a new ticket number, and it could be the answer to that one person's question of why a reservation and ticket number isn't enough.
The problem is why OZ feels that it has to create a new ticket number, and it could be the answer to that one person's question of why a reservation and ticket number isn't enough.
Apr 9, 2012, 7:35 am
#29
Join Date: May 2003
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If you aren't already working for the new UA, you probably should. You have the [new to pmUA] right attitude.
I have booked many award travel flights pmUA on partners including SQ, OZ, TG and NH and NEVER had this problem. In fact, I booked an OZ award flight on the CO website prior to system integration, and it ticketed and I flew it without any issue.
Now, what goes on behind the scenes is likely speculation --- maybe a real person has to do something manual at UA to get the ticket info to OZ - I don't really know, and I shouldn't have to care. Maybe before 3/3 they had time to do these things [most of the time?]. I don't really know, and I shouldn't have to.
But, to say that the problem is not UA's that it's OZ because they have the worst IT -- wow! What a perfect attitude for this new environment. You are hired.
By the way, I had also booked pre-system-integration CO-operated flight HNL-IAH connecting to AC codeshare. There was NO WAY to get a seat assignment. CO would say to me, we can request a seat, AC has to issue it. I called AC and they told me that it was a CO problem - the CO system wouldn't talk to the AC system. AC can't assign a seat, CO has to, but the systems don't talk correctly. AC told me if it was a UNITED-issued ticket (this is pre-integration), there would be no problem to select a seat. I will save you the trouble: colpuck says: DRAMA - this is a confirmed problem with the AC system that existed BEFORE the merger and has nothing to do with [UA/CO].
I have booked many award travel flights pmUA on partners including SQ, OZ, TG and NH and NEVER had this problem. In fact, I booked an OZ award flight on the CO website prior to system integration, and it ticketed and I flew it without any issue.
Now, what goes on behind the scenes is likely speculation --- maybe a real person has to do something manual at UA to get the ticket info to OZ - I don't really know, and I shouldn't have to care. Maybe before 3/3 they had time to do these things [most of the time?]. I don't really know, and I shouldn't have to.
But, to say that the problem is not UA's that it's OZ because they have the worst IT -- wow! What a perfect attitude for this new environment. You are hired.
By the way, I had also booked pre-system-integration CO-operated flight HNL-IAH connecting to AC codeshare. There was NO WAY to get a seat assignment. CO would say to me, we can request a seat, AC has to issue it. I called AC and they told me that it was a CO problem - the CO system wouldn't talk to the AC system. AC can't assign a seat, CO has to, but the systems don't talk correctly. AC told me if it was a UNITED-issued ticket (this is pre-integration), there would be no problem to select a seat. I will save you the trouble: colpuck says: DRAMA - this is a confirmed problem with the AC system that existed BEFORE the merger and has nothing to do with [UA/CO].
With regards to the CO booked OZ segment, after a re-issue to go from X(economy) to O(First) the OZ computer lost the following segment ICN-FRA completely and only after working with CO for a few days, did OZ manage to find the segment and re-instate it.
The AC segment was far worse, it showed HK1 (Holding Confirmed i.e. booked) on AC's end, but OZ was unable to see the segment. IF an OZ agent manually read the PNR they were able to see the coupon generated for the segment, they just did not have a reservation.
It took a trip to JFK and working with the OZ ticket agent who used my cell phone to call AC and work with the agent to fix the issue. In the end she had to send a telex to Seoul ( I guess), and two days later she called me to let me know that the segment had been restored.
OZ has issues, their product is really nice, their IT system is a big fail.
Dan
Apr 9, 2012, 7:58 am
#30
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In which case:
Ticket number issued by partner: (partner code:037)(ticket no)
"Ticket number" as seen/used by OZ: (segment no:2/3)(partner code:037)(ticket no)
False alarm about it being an entirely new ticket number, but still quite curious as my initial segment on CA only shows "ETKT:037xxxxxxxxxx" compared to OZ's "ETKT: (2/3)037xxxxxxxxxx"...