"Your reservation requires special handling. Please check in at an airport kiosk"
#1
Original Poster
Join Date: Oct 2006
Location: IAH, HOU
Programs: UA Silver, AA Plat, SPG Platinum, Hyatt Plat, HH Gold, Former CO Presidential Plat (for a day!)
Posts: 217
"Your reservation requires special handling. Please check in at an airport kiosk"
Have a flight for tomorrow going to Costa Rica, and when I try to do OLCI I get a message that says:
Your reservation requires special handling. Please check in at an airport kiosk.
Am wondering if this is happening to more people, or if it's something about my profile on their new system.
Figured this might be an issue, but oh, well... Tomorrow I'll have to be patient then and go early enough to wade through "issues" at the airport.
Your reservation requires special handling. Please check in at an airport kiosk.
Am wondering if this is happening to more people, or if it's something about my profile on their new system.
Figured this might be an issue, but oh, well... Tomorrow I'll have to be patient then and go early enough to wade through "issues" at the airport.
#2
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Have a flight for tomorrow going to Costa Rica, and when I try to do OLCI I get a message that says:
Your reservation requires special handling. Please check in at an airport kiosk.
Am wondering if this is happening to more people, or if it's something about my profile on their new system.
Figured this might be an issue, but oh, well... Tomorrow I'll have to be patient then and go early enough to wade through "issues" at the airport.
Your reservation requires special handling. Please check in at an airport kiosk.
Am wondering if this is happening to more people, or if it's something about my profile on their new system.
Figured this might be an issue, but oh, well... Tomorrow I'll have to be patient then and go early enough to wade through "issues" at the airport.
#3
Join Date: Jul 2011
Programs: UA 1K, Hertz President's Circle, Hilton Platinum,
Posts: 661
It could be tied to Costa Rica visa requirements. If Costa Rica requires a visa before arrival, then UA will want to see that you've got the visa before they check you into the flight. It happens to me quite often.
I'd be surprised if it was merger related.
I'd DEFINITELY get to the airport 3 or more hours early to check in.
I'd be surprised if it was merger related.
I'd DEFINITELY get to the airport 3 or more hours early to check in.
#4
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,350
Costa Rica does not require a visa (assuming you're holding a US Passport).
Does the reservation on the new united.com say that your reservation is out of sync? If so call up and ask them to re-sync it and then you can OLCI.
-RM
Does the reservation on the new united.com say that your reservation is out of sync? If so call up and ask them to re-sync it and then you can OLCI.
-RM
#6
Suspended
Join Date: Jul 2002
Location: Southern, CA, USA
Programs: UA just 8800 mi short of Silver
Posts: 2,815
With United, its a total atmosphere of shameful Al Capone-ish rackerteering
I had the same issue when trying to check in for my flight tomorrow to LAS so it seems to me like a tech issue rather than a visa issue
What the hell is re-sync???? Is this another way for United to jerk us around???
Last edited by FlyinHawaiian; Mar 3, 2012 at 3:13 pm Reason: three consecutive posts merged
#8
Join Date: Dec 2009
Location: New York, NY
Programs: Hyatt GLOB, Marriott Lifetime PLT, UA 1K 1MM.
Posts: 1,728
it's an IT issue. i had that not too long ago with a flight from SFO-JFK even. it happens, and it's not the end of the world. just go a little early and check in. you'll live.
#10
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
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#12
Original Poster
Join Date: Oct 2006
Location: IAH, HOU
Programs: UA Silver, AA Plat, SPG Platinum, Hyatt Plat, HH Gold, Former CO Presidential Plat (for a day!)
Posts: 217
To be honest, I didn't even try calling yet... as many people say it could be related to my passport needing to be scanned by the machines or something like that. But was wondering if it was something just happening on my side or also appearing across the board (sounds like it's mostly an issue on my reservation then).
Thanks,
Mike
Thanks,
Mike
#13
Join Date: May 2007
Location: WAS
Programs: UA 1K, AA EXP, WN A+, Hyatt Glob, Marriott Amb, Hertz PC
Posts: 1,129
I think your passport needs to be scanned/checked at the airport. I had that occur when I flew on CO international for the first time in years. I called the elite desk and there was nothing they could do.
#15
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
To be honest, I didn't even try calling yet... as many people say it could be related to my passport needing to be scanned by the machines or something like that. But was wondering if it was something just happening on my side or also appearing across the board (sounds like it's mostly an issue on my reservation then).
Thanks,
Mike
Thanks,
Mike