Trying to telephone Heathrow Express
Jul 29, 2016, 8:09 pm
#1
Original Poster
Join Date: Aug 2001
Location: San Jose, CA USA
Posts: 1,791
Trying to telephone Heathrow Express
I paid for a return ticket Heathrow to Paddington in the upcoming month and my credit charge has already been charged. I have done this many times before and have typically been sent a confirmation and barcode for the conductor whilst I've boarded.
This time I've received nothing and have inquired twice on the Heathrow Express website. They have to responded via e-mai for over 10 days. I've tried using the telephone contact number they gave me, but it does not work.
Am I using the right number? Anybody have a suggestion on the best way to call? The number Im using is 011 44 345 600 1515 (calling from USA)z. I just get a fast busy signal. Any advice is appreciated.
Thanks
This time I've received nothing and have inquired twice on the Heathrow Express website. They have to responded via e-mai for over 10 days. I've tried using the telephone contact number they gave me, but it does not work.
Am I using the right number? Anybody have a suggestion on the best way to call? The number Im using is 011 44 345 600 1515 (calling from USA)z. I just get a fast busy signal. Any advice is appreciated.
Thanks
Jul 30, 2016, 4:02 am
#3
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
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Basic question but have you checked your spam folder?
Was in similar position with another train operator and repeatedly asked to resend but nothing arrived but on checking spam it was there. They had changed the wording of the email and the spam filter didn't like it.
Do you have an account with HEX? You should be able to check email address they sent it to as well as ask to resend the voucher.
Was in similar position with another train operator and repeatedly asked to resend but nothing arrived but on checking spam it was there. They had changed the wording of the email and the spam filter didn't like it.
Do you have an account with HEX? You should be able to check email address they sent it to as well as ask to resend the voucher.
Jul 30, 2016, 4:06 am
#4
FlyerTalk Evangelist
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Location: Brighton. UK
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But many UK phone providers now include 03xx Numbers within their calling plans so if you have the right uk plan they are free.
Aug 2, 2016, 3:59 am
#6
Join Date: Aug 2015
Location: Hong Kong
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If worse comes to the worse - I would expect HEX to be quite lenient (in my opinion) with this and you could board and let the conductor know.
Me personally, I find their Twitter account to be very useful in dealing with this kind of stuff. You could try that?
Me personally, I find their Twitter account to be very useful in dealing with this kind of stuff. You could try that?
Aug 2, 2016, 12:45 pm
#7
Original Poster
Join Date: Aug 2001
Location: San Jose, CA USA
Posts: 1,791
Thanks to all for help and advice. I finally got through and solved my problem. It appears that the Heathrow Express Website does not e-mail "bar codes" anymore and simply sends a confirmation number (which I hadn't gotten, but did after I called in).
Also, the "345" sequence in a call to the UK from the US does not appear to work and jinx's the call.
Regardless, I now know the proper number to call the Heathrow Express and I'm grateful for the help.
Also, the "345" sequence in a call to the UK from the US does not appear to work and jinx's the call.
Regardless, I now know the proper number to call the Heathrow Express and I'm grateful for the help.
Jul 20, 2020, 7:13 am
#9
Join Date: Jul 2007
Location: Berlin
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Posts: 5,450
I know the thread is more than two years old, but this update might stop someone dialling the number offered above ending in 6600 -- like I just did.
The number does indeed connect to a department at the right company, but it's Operations and they can't put you through to Customer Service.
The number does indeed connect to a department at the right company, but it's Operations and they can't put you through to Customer Service.