Did TG remove codeshare with ThaiSmile on some domestic routes?
Feb 14, 2016, 5:13 am
#16
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,205
...so I finally went ahead and booked with Thai Smile because there was no published fare from CNX to UBP on TG. A bit stupid to have it in two separate records, but there is ample connecting time, so not a big issue.
That wasn't so hard to book on their site instead of the TG site.
Received the Travel Itinerary / Receipt promptly and I can also retrieve my reservation on the Thai Smile webpage. The itinerary is confirmed and the payment is approved.
Great. Almost.
I can't see my e-ticket number anywhere, so I assume that it's not issued and the booking was done more than two weeks ago.
...and now comes the reason why I'd be happy to have have booked via the Thai Website and not Thai Smile.
I can't find an e-mail address to contact Thai Smile anywhere. There is a contact form to fill out online, but that fails due to "invalid e-mail. Whatever I fill into that field.
The reservation code seems to be proprietary to Thai Smile, because I cannot retrieve the booking with checkmytrip or Thai webpage.
Question:
Is there any e-mail address to contact Thai Smile?
I'd like to avoid calling the helpdesk (Tel. 02-118-8888) from abroad.
That wasn't so hard to book on their site instead of the TG site.
Received the Travel Itinerary / Receipt promptly and I can also retrieve my reservation on the Thai Smile webpage. The itinerary is confirmed and the payment is approved.
Great. Almost.
I can't see my e-ticket number anywhere, so I assume that it's not issued and the booking was done more than two weeks ago.
...and now comes the reason why I'd be happy to have have booked via the Thai Website and not Thai Smile.
I can't find an e-mail address to contact Thai Smile anywhere. There is a contact form to fill out online, but that fails due to "invalid e-mail. Whatever I fill into that field.
The reservation code seems to be proprietary to Thai Smile, because I cannot retrieve the booking with checkmytrip or Thai webpage.
Question:
Is there any e-mail address to contact Thai Smile?
I'd like to avoid calling the helpdesk (Tel. 02-118-8888) from abroad.
I've submitted a query under 'feedback', and will likely call tomorrow. I'll update any info.
Feb 14, 2016, 2:04 pm
#17
Original Poster
Join Date: Mar 2005
Location: ZRH, Switzerland
Programs: M&M, Fan of MO, Shangri-La.
Posts: 687
Thank you, Thai-Kiwi.
The feedback form kept on crashing, so I finally called them today. They said all was fine and all that was needed at checkin what the confirmed booking reference. Nothing else.
Let's see what they'll tell you. I still find it unusual to not have (or not send) an e-ticket.
Feb 14, 2016, 4:05 pm
#18
Join Date: Oct 2009
Location: Udon Thani, Thailand
Programs: TK E,*G, A-Club G
Posts: 869
Hi there,
I fly WE several times/year, print the email itinerary which I show at check in desk with my TG FF silver card.
I usually carry 50kgs of luggage from BKK to UTH and need to pay 20 kgs supplement (not flying TG into BKK) at the Thai ticketing desk. Can't buy extra kgs online yet, if they ever will, stupid, but stressing and TIT.
I fly WE several times/year, print the email itinerary which I show at check in desk with my TG FF silver card.
I usually carry 50kgs of luggage from BKK to UTH and need to pay 20 kgs supplement (not flying TG into BKK) at the Thai ticketing desk. Can't buy extra kgs online yet, if they ever will, stupid, but stressing and TIT.
Feb 16, 2016, 5:35 am
#19
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,205
Thank you, Thai-Kiwi.
The feedback form kept on crashing, so I finally called them today. They said all was fine and all that was needed at checkin what the confirmed booking reference. Nothing else.
Let's see what they'll tell you. I still find it unusual to not have (or not send) an e-ticket.
The feedback form kept on crashing, so I finally called them today. They said all was fine and all that was needed at checkin what the confirmed booking reference. Nothing else.
Let's see what they'll tell you. I still find it unusual to not have (or not send) an e-ticket.
Dear Mr Thai-Kiwi,
Thank you for contacting Thai Smile Airways regarding booking reference XXXXXX. We apologize if you have not received a response earlier.
We would like to inform you that Thai Smile does not issue the e-ticket. Passenger only needs to present the confirmation e-mail or informing booking reference along with a valid passport at the check-in counter on scheduled departure date.
Should you require further information please do not hesitate to contact us.
Thank you for contacting Thai Smile Airways regarding booking reference XXXXXX. We apologize if you have not received a response earlier.
We would like to inform you that Thai Smile does not issue the e-ticket. Passenger only needs to present the confirmation e-mail or informing booking reference along with a valid passport at the check-in counter on scheduled departure date.
Should you require further information please do not hesitate to contact us.
Feb 16, 2016, 2:13 pm
#20
Original Poster
Join Date: Mar 2005
Location: ZRH, Switzerland
Programs: M&M, Fan of MO, Shangri-La.
Posts: 687
Thanks a lot Thai-Kiwi. ^
I appreciate your help to clarify this.
It's probably the first time for me to fly without a real ticket or at least an e-ticket number.
So now I can do what I should have done and what is usually the best thing to do in Thailand: Relax!
I appreciate your help to clarify this.
It's probably the first time for me to fly without a real ticket or at least an e-ticket number.
So now I can do what I should have done and what is usually the best thing to do in Thailand: Relax!
Feb 17, 2016, 1:15 am
#21
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,205
^^