Thai 787
Sep 2, 2014, 9:42 pm
#136
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
Well that was in MAy/June when I made the booking, after that I never check again. so TG may have swapped the planes again.
Sep 5, 2014, 9:41 am
#137
Join Date: Jan 2006
Location: DCA/IAD
Programs: most of them
Posts: 3,283
I complained to TG's local office and they told me "too bad" basically. When I asked about lounge access they told me that is under control of the airport staff, but suggested taking a print out of my original itinerary indicating F class to see if they might let me in. But I never bothered to print one out. It's a fairly short layover anyway.
Sep 6, 2014, 8:47 am
#138
Join Date: Oct 2011
Location: WSSS/RCTP
Programs: SQ KF, A3 Gold, CI Dynasty, UA MileagePlus, ANA AMC, HH Gold, M&C Gold, SPG Gold
Posts: 317
I complained to TG's local office and they told me "too bad" basically. When I asked about lounge access they told me that is under control of the airport staff, but suggested taking a print out of my original itinerary indicating F class to see if they might let me in. But I never bothered to print one out. It's a fairly short layover anyway.
Cancel the ticket and take my refund
OR
Suck it up in J (I paraphrased it)
When I asked about any other options available, was told that I had purchased F tix at a promotional price and therefore they have already gone beyond their responsibility to me as a passenger and since they had given me ample notice period, they don't need to offer anything else.
Told the lady that TG didn't send me any emails or call me regarding the downgrade and that I found out on my own and was told:
"Well now you know don't you?"
Exact quote.
seems like I'm not a worthy passenger as I had purchased a promotional F tix.
And yeah, was told F lounge access and massage at BKK is subject to TG ground staff managing the stations, even if I had already purchased F tix and had an involuntary downgrade to J.
Basically told to take it or foxtrot oscar.
Sep 6, 2014, 9:05 am
#139
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
I've called my local TG office in Singapore and was told 2 options:
Cancel the ticket and take my refund
OR
Suck it up in J (I paraphrased it)
When I asked about any other options available, was told that I had purchased F tix at a promotional price and therefore they have already gone beyond their responsibility to me as a passenger and since they had given me ample notice period, they don't need to offer anything else.
Told the lady that TG didn't send me any emails or call me regarding the downgrade and that I found out on my own and was told:
"Well now you know don't you?"
Exact quote.
seems like I'm not a worthy passenger as I had purchased a promotional F tix.
And yeah, was told F lounge access and massage at BKK is subject to TG ground staff managing the stations, even if I had already purchased F tix and had an involuntary downgrade to J.
Basically told to take it or foxtrot oscar.
Cancel the ticket and take my refund
OR
Suck it up in J (I paraphrased it)
When I asked about any other options available, was told that I had purchased F tix at a promotional price and therefore they have already gone beyond their responsibility to me as a passenger and since they had given me ample notice period, they don't need to offer anything else.
Told the lady that TG didn't send me any emails or call me regarding the downgrade and that I found out on my own and was told:
"Well now you know don't you?"
Exact quote.
seems like I'm not a worthy passenger as I had purchased a promotional F tix.
And yeah, was told F lounge access and massage at BKK is subject to TG ground staff managing the stations, even if I had already purchased F tix and had an involuntary downgrade to J.
Basically told to take it or foxtrot oscar.
Sep 6, 2014, 11:36 am
#140
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,328
Sep 8, 2014, 10:12 am
#141
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
When I asked about any other options available, was told that I had purchased F tix at a promotional price and therefore they have already gone beyond their responsibility to me as a passenger and since they had given me ample notice period, they don't need to offer anything else.
Sep 10, 2014, 8:58 am
#142
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
Sep 11, 2014, 1:37 pm
#143
Join Date: May 2001
Location: YVR
Posts: 3,918
Saw this in another thread, but thought I would post it here.
http://airlineroute.net/2014/08/25/tg-w14update2/
Per airlineroute, Thai's 787 routes for winter will be the following:
Bangkok – Perth TG483/484
eff 26OCT14 Bangkok – Hanoi TG564/565
eff 26OCT14 Bangkok – Kuala Lumpur TG417/418
eff 26OCT14 Bangkok – Tokyo Narita TG640/641, TG642/643
eff 01DEC14 Bangkok – Nagoya TG646/647 (5 weekly in Dec 2014)
http://airlineroute.net/2014/08/25/tg-w14update2/
Per airlineroute, Thai's 787 routes for winter will be the following:
Bangkok – Perth TG483/484
eff 26OCT14 Bangkok – Hanoi TG564/565
eff 26OCT14 Bangkok – Kuala Lumpur TG417/418
eff 26OCT14 Bangkok – Tokyo Narita TG640/641, TG642/643
eff 01DEC14 Bangkok – Nagoya TG646/647 (5 weekly in Dec 2014)
Sep 11, 2014, 7:06 pm
#144
Join Date: Jul 2011
Location: Melbourne
Programs: Velocity Gold
Posts: 1,069
Sep 12, 2014, 12:21 am
#145
Join Date: Mar 2008
Location: Melbourne/Bangkok
Programs: A3*G, QF PLATINUM, BA GOLD, VA GOLD, HH DIAMOND
Posts: 2,245
as has been mentioned, Thai are a company in complete chaos and disarray. They are proving this time and time again. It's a little bit scary to think how unorganised they are.
Sep 22, 2014, 4:50 am
#148
FlyerTalk Evangelist
Join Date: Sep 1999
Posts: 12,375
THAI have a spiffy new TV commercial highlighting the 787 - I've seen it a few times here in Thailand on local TV.
"The new lifestyle above the Earth?
https://www.youtube.com/watch?v=aEW2Jn0Eae0
"The new lifestyle above the Earth?
https://www.youtube.com/watch?v=aEW2Jn0Eae0