SWISS changing their booking system to Amadeus in 2016
Sep 4, 2013, 6:03 am
#1
Original Poster
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond
Posts: 2,297
SWISS changing their booking system to Amadeus in 2016
Hello,
I've always been rather curious why SWISS doesn't use Amadeus as their booking system, which is rather strange given that the rest of the LH Group and the majority of Star Alliance uses it.
Will SWISS be changing to Amadeus anytime soon. And if not, why?
I've always been rather curious why SWISS doesn't use Amadeus as their booking system, which is rather strange given that the rest of the LH Group and the majority of Star Alliance uses it.
Will SWISS be changing to Amadeus anytime soon. And if not, why?
Sep 4, 2013, 6:19 am
#2
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Recently the rumour is they made some rather large investments with SITA so I doubt they will be changing shortly FWIW.
Sep 4, 2013, 6:20 am
#3
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
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LX has contracts with atraxis/EDS/HP that run for some time (LX use axsRes and axsControl). AFAIK they will move to Amadeus Altea after LH does. LH has already moved the RM to Altea Inventory system, DCS and ticketing will follow in mid 2014. Sita is infrastructure.
Sep 6, 2013, 3:03 am
#4
Join Date: Dec 2001
Location: Free Republic of Florida
Programs: LH Senator, CX Diamond, UA Prem Plat, Fans of MO Elite
Posts: 589
If SWISS moves to Amadeus Altea, I hope they avoid the cluster f*** issues that CX pax had to endure when CX migrated to Amadeus. However, I think CX migration problems were likely rooted in extremely poor CX IT.
Sep 6, 2013, 3:30 am
#5
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
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AY migrated to Altea with a LOT of problems, I've been part of a checkin meltdown in December and it has repeated a few times since then.
SK migrated to Altea in Feb last year and has been mostly OK so far. LH has migrated their entire nordic operation to Altea as a test last year (because SK does the handling of LH there) and is learning from it. So far all is positive.
SK migrated to Altea in Feb last year and has been mostly OK so far. LH has migrated their entire nordic operation to Altea as a test last year (because SK does the handling of LH there) and is learning from it. So far all is positive.
May 21, 2014, 9:39 am
#6
Join Date: Dec 2007
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Posts: 8,659
LX to use Amadeus
Finally LX will use Amadeus in its reservation system as early as 2016:
http://www.travolution.co.uk/article...ines-deal.html
http://www.travolution.co.uk/article...ines-deal.html
May 22, 2014, 1:29 am
#10
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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Indeed, the Amadeus Altéa platform was developed with *A to provide a common basis. UA opted out when CO took them over, but all other partners primarily use it. SN&LX are due to follow LH & OS who will migrate later this year. TP already migrated from axsRes to Altea, so they will have some experience already.
May 22, 2014, 1:44 am
#11
Join Date: Jan 2014
Location: GVA
Programs: A3*S, QR Burgundy, AS, SK, LH
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Indeed, the Amadeus Altéa platform was developed with *A to provide a common basis. UA opted out when CO took them over, but all other partners primarily use it. SN&LX are due to follow LH & OS who will migrate later this year. TP already migrated from axsRes to Altea, so they will have some experience already.
Anyway that is good for me as I prefer my old program and not a fan at all of GUI interfaces. But well, I guess it'll be good for everybody in the end.
May 22, 2014, 5:01 am
#12
Join Date: Aug 2004
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No matter how messed up it will be, it cannot possibly be worse than the status quo.
At ZRH LH left LX de facto non-operational. The times I heard "we can no longer.." for the most trivial of all operations is mind blowing. Cannot upgrade an LH flight operated by LH as the system doesn't allow access to LH 'stuff'.
Cannot change the seat on an LH operated flight (after the seat was change automatically for me
).
Cannot upgrade an LX flight with M&M instruments as it has been booked by a 3rd party (my most recent encounter) - the degree of how non-op LH/LX are at ZRH is hard to convey.
At ZRH LH left LX de facto non-operational. The times I heard "we can no longer.." for the most trivial of all operations is mind blowing. Cannot upgrade an LH flight operated by LH as the system doesn't allow access to LH 'stuff'.
Cannot change the seat on an LH operated flight (after the seat was change automatically for me
).Cannot upgrade an LX flight with M&M instruments as it has been booked by a 3rd party (my most recent encounter) - the degree of how non-op LH/LX are at ZRH is hard to convey.
May 25, 2014, 2:17 am
#13
Join Date: Apr 2005
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It takes a long time to migrate from one IT platform to another. So for a migration that starts mid-2014 to end in 2016 is quite reasonable. The real question is: why didn't they start before mid-2014, for instance in 2006?
May 27, 2014, 1:05 am
#14
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
And we all know how the bean counters in Frankfurt work.. don't spend a penny to save a pound
May 27, 2014, 2:12 am
#15
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
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PLus you have to consider that its not just using a new software, they have to replicate their fine tuned revenue management over to Altea, which requires considerable effort.