SWISS changing their booking system to Amadeus in 2016
Hello,
I've always been rather curious why SWISS doesn't use Amadeus as their booking system, which is rather strange given that the rest of the LH Group and the majority of Star Alliance uses it. Will SWISS be changing to Amadeus anytime soon. And if not, why? |
Originally Posted by LH4116
(Post 21386467)
Hello,
I've always been rather curious why SWISS doesn't use Amadeus as their booking system, which is rather strange given that the rest of the LH Group and the majority of Star Alliance uses it. Will SWISS be changing to Amadeus anytime soon. And if not, why? |
LX has contracts with atraxis/EDS/HP that run for some time (LX use axsRes and axsControl). AFAIK they will move to Amadeus Altea after LH does. LH has already moved the RM to Altea Inventory system, DCS and ticketing will follow in mid 2014. Sita is infrastructure.
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If SWISS moves to Amadeus Altea, I hope they avoid the cluster f*** issues that CX pax had to endure when CX migrated to Amadeus. However, I think CX migration problems were likely rooted in extremely poor CX IT.
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AY migrated to Altea with a LOT of problems, I've been part of a checkin meltdown in December and it has repeated a few times since then.
SK migrated to Altea in Feb last year and has been mostly OK so far. LH has migrated their entire nordic operation to Altea as a test last year (because SK does the handling of LH there) and is learning from it. So far all is positive. |
LX to use Amadeus
Finally LX will use Amadeus in its reservation system as early as 2016:
http://www.travolution.co.uk/article...ines-deal.html |
early!!! :D
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At long last.
Long. |
It should be a requirement for Star Alliance airlines.
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Originally Posted by LH4116
(Post 22901969)
It should be a requirement for Star Alliance airlines.
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Originally Posted by oliver2002
(Post 22904882)
Indeed, the Amadeus Altéa platform was developed with *A to provide a common basis. UA opted out when CO took them over, but all other partners primarily use it. SN&LX are due to follow LH & OS who will migrate later this year. TP already migrated from axsRes to Altea, so they will have some experience already.
Anyway that is good for me as I prefer my old program and not a fan at all of GUI interfaces. But well, I guess it'll be good for everybody in the end. |
Originally Posted by LX22
(Post 22904929)
..But well, I guess it'll be good for everybody in the end.
At ZRH LH left LX de facto non-operational. The times I heard "we can no longer.." for the most trivial of all operations is mind blowing. Cannot upgrade an LH flight operated by LH as the system doesn't allow access to LH 'stuff'. Cannot change the seat on an LH operated flight (after the seat was change automatically for me :rolleyes: ). Cannot upgrade an LX flight with M&M instruments as it has been booked by a 3rd party (my most recent encounter) - the degree of how non-op LH/LX are at ZRH is hard to convey. |
It takes a long time to migrate from one IT platform to another. So for a migration that starts mid-2014 to end in 2016 is quite reasonable. The real question is: why didn't they start before mid-2014, for instance in 2006?
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Originally Posted by San Gottardo
(Post 22920899)
It takes a long time to migrate from one IT platform to another. So for a migration that starts mid-2014 to end in 2016 is quite reasonable. The real question is: why didn't they start before mid-2014, for instance in 2006?
And we all know how the bean counters in Frankfurt work.. don't spend a penny to save a pound ;) |
PLus you have to consider that its not just using a new software, they have to replicate their fine tuned revenue management over to Altea, which requires considerable effort.
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