Jul 11, 2018, 4:42 pm
Last edit by: Starwood Lurker
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, then log out of their Starwood Preferred Guest account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
Also note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on VPN and see if this fixes the issue.
If this does not resolve your issue, you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the SPG apps, you can send the following information directly to the SPG App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, then log out of their Starwood Preferred Guest account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
Also note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on VPN and see if this fixes the issue.
If this does not resolve your issue, you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the SPG apps, you can send the following information directly to the SPG App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
spg.com website down / broken / issues / login problems ? Post Here!
Sep 10, 2017, 12:02 pm
#1171
Join Date: Mar 2016
Location: CW
Programs: Marriott titanium, KL/AF FB Ulti
Posts: 644
Trying to book a trip to NYC and noticed that the map view on the website is still broken. With 43 properties showing up in just one city and five of them having 'times square' and some without any location mark (eg. W New York), a map would be useful.
Map view has been broken for a couple of weeks, so they don't really seem to have any urgency in this. But.. I've found that Google shows most Starwood and Marriott properties just by moving the map to NYC and then hit 'Starwood hotels'.
Prices will appear when you select the right dates and you can book with a direct link to SPG.
Map view has been broken for a couple of weeks, so they don't really seem to have any urgency in this. But.. I've found that Google shows most Starwood and Marriott properties just by moving the map to NYC and then hit 'Starwood hotels'.
Prices will appear when you select the right dates and you can book with a direct link to SPG.
Last edited by arjen05; Sep 10, 2017 at 1:23 pm Reason: Removed Google maps link, because it appeared as an in-message visual map
Sep 13, 2017, 9:29 am
#1173
Join Date: Aug 2003
Programs: Bonvoy Amb; AA EXP
Posts: 1,136
Not to pile on, but I also can't get Chrome to remember my username or my password, even when I click the box. This could be user error or a setting in Chrome, but the browser appears to remember at least some of my logins for other websites.
Sep 13, 2017, 3:18 pm
#1174
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,643
Sep 22, 2017, 11:59 am
#1175
Join Date: Sep 2010
Posts: 270
Trying to book a trip to NYC and noticed that the map view on the website is still broken. With 43 properties showing up in just one city and five of them having 'times square' and some without any location mark (eg. W New York), a map would be useful.
Map view has been broken for a couple of weeks, so they don't really seem to have any urgency in this. But.. I've found that Google shows most Starwood and Marriott properties just by moving the map to NYC and then hit 'Starwood hotels'.
Prices will appear when you select the right dates and you can book with a direct link to SPG.
Map view has been broken for a couple of weeks, so they don't really seem to have any urgency in this. But.. I've found that Google shows most Starwood and Marriott properties just by moving the map to NYC and then hit 'Starwood hotels'.
Prices will appear when you select the right dates and you can book with a direct link to SPG.
Sep 22, 2017, 1:24 pm
#1176
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,928
Me too, using Chrome. However...
... it still shows the W Hong Kong in the middle of the water, but at least now I know which property it is 
Sep 23, 2017, 6:26 am
#1177
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
Is anyone else experiencing issues with the Android app? For about 1 week I can't login, as I get a "bad login/username" message. Very inconvenient as I'm in the middle of an extensive hotel-hopping business trip...
Sep 23, 2017, 6:47 am
#1178
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
Almost a month of purple dots and still no resolution...SMH
Sep 23, 2017, 7:19 am
#1179
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Sep 23, 2017, 11:18 am
#1180
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
Sep 23, 2017, 11:59 am
#1181
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,928
What I observed and screen capped a few posts ago was a complete fix, i.e. return to original behavior. But it could be broken again this morning, or the fix isn't rolled out to their entire web cluster yet, or there are more parameters that influence the issue.
Sep 23, 2017, 12:18 pm
#1182
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Just tried my search again and I see numbered tabs on the map. Appears to be fixed to me.
Sep 26, 2017, 4:28 pm
#1184
Join Date: Mar 2013
Location: Tennessee
Programs: Bonvoy Titanium Elite, Bonvoy Lifetime Platinum, Southwest AL CP, Hyatt Globalist
Posts: 223
Looks like I'm no longer a member of the purple dot club. No more switching between platforms.
Oct 23, 2017, 11:42 pm
#1185
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Try to go to spg.com and I get this:
SRVE0255E: A WebGroup/Virtual Host to handle /preferredguest/ has not been defined.
SRVE0255E: A WebGroup/Virtual Host to handle www.starwoodhotels.com:443 has not been defined.
IBM WebSphere Application Server
SRVE0255E: A WebGroup/Virtual Host to handle www.starwoodhotels.com:443 has not been defined.
IBM WebSphere Application Server