Jul 11, 2018, 4:42 pm
Last edit by: Starwood Lurker
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, then log out of their Starwood Preferred Guest account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
Also note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on VPN and see if this fixes the issue.
If this does not resolve your issue, you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the SPG apps, you can send the following information directly to the SPG App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, then log out of their Starwood Preferred Guest account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
Also note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on VPN and see if this fixes the issue.
If this does not resolve your issue, you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the SPG apps, you can send the following information directly to the SPG App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
spg.com website down / broken / issues / login problems ? Post Here!
Nov 29, 2016, 9:54 am
#1066
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
Other than being stuck in 2018 rather than 2023, does your issue look like a repeat of this one from a few months ago ?
Hi TravelinSperry,
It sounds familiar, indeed.
If you already cleared cache and cookies, closed the browser window completely, re-opened it & tried again and you’re still getting the issue, feel free to email us the following info:
•SPG account number
•IP address (can be found using whatismyipaddress.com)
•Any kind of error message or reference number (screenshots)
•The time and time zone that the error occurred
We’ll pass it along to our technical web team for follow up.
Best regards,
Alexis Lhopital
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
It sounds familiar, indeed.
If you already cleared cache and cookies, closed the browser window completely, re-opened it & tried again and you’re still getting the issue, feel free to email us the following info:
•SPG account number
•IP address (can be found using whatismyipaddress.com)
•Any kind of error message or reference number (screenshots)
•The time and time zone that the error occurred
We’ll pass it along to our technical web team for follow up.
Best regards,
Alexis Lhopital
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Thanks
Nov 29, 2016, 10:18 am
#1067
Join Date: Jun 2007
Location: europe
Programs: EX²-*wood platinum, EX-hyatt diamond, sixt platinum, hilton silver, leaders club, esselunga verde...
Posts: 2,048
And I do have problems with the calender. This time it is self changing always to the next night ( today ) even if I want to see one of the following weekends...
Dec 10, 2016, 7:47 pm
#1068
Join Date: Sep 2007
Location: San Francisco
Programs: Alaska MVP Gold, Hyatt Globalist, Marriott LT Titanium, UA Silver
Posts: 118
I have not been able to log onto the website via Safari for some time time now - it keeps reverting back to the sign-in page and won't let me log on. Any suggestions? Also, when I log on using Chrome, all is good except under the account summary my Seattle reservation shows as a reservation in Des Moines.
Dec 10, 2016, 7:53 pm
#1069
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
"Then don't do that."
All I can say is that Firefox works well for me.
Dec 10, 2016, 8:47 pm
#1070
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I have not been able to log onto the website via Safari for some time time now - it keeps reverting back to the sign-in page and won't let me log on. Any suggestions? Also, when I log on using Chrome, all is good except under the account summary my Seattle reservation shows as a reservation in Des Moines.
Dec 20, 2016, 11:40 am
#1071
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
Ok, so this problem has been around for YEARS now. Nothing major, but it's slightly irritating: on the homepage, under "BOOK & REDEEM" the link for "new hotels" has the same url as the one directly above, for "hotel directory & map"
Dec 20, 2016, 12:33 pm
#1072
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 20, 2016, 1:16 pm
#1073
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
Thanks for the quick response William - agree, but seems the link's main purpose would be to take you directly to the new properties list (would save me 2 seconds in my frequent/hopeless task of checking for new properties in my region).
Dec 20, 2016, 1:26 pm
#1074
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 21, 2016, 5:57 pm
#1075
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
The latest change to the main page is very inconsistent and poorly thought out. You can no longer specify the number of rooms/guests, but you can specify one special rate to search. Using the "Book & Redeem" menu, you can specify the number of rooms/guests, but you cannot specify any special rates. Neither method lets you specify both.
Why can't spg.com support a simple profile? Once I log in, the site should know how many guests to search for and which default special rate(s) to use. It's not rocket science.
Why can't spg.com support a simple profile? Once I log in, the site should know how many guests to search for and which default special rate(s) to use. It's not rocket science.
Dec 21, 2016, 6:12 pm
#1076
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
The latest change to the main page is very inconsistent and poorly thought out. You can no longer specify the number of rooms/guests, but you can specify one special rate to search. Using the "Book & Redeem" menu, you can specify the number of rooms/guests, but you cannot specify any special rates. Neither method lets you specify both.
Why can't spg.com support a simple profile? Once I log in, the site should know how many guests to search for and which default special rate(s) to use. It's not rocket science.
Why can't spg.com support a simple profile? Once I log in, the site should know how many guests to search for and which default special rate(s) to use. It's not rocket science.
Dec 21, 2016, 10:58 pm
#1077
Join Date: Feb 2010
Posts: 1,026
From what I understand award nights count towards life time nights?
My account was recently wound back to 0 on lifetime nights. Even though account reflects 17 nights ytd
My account was recently wound back to 0 on lifetime nights. Even though account reflects 17 nights ytd
Dec 22, 2016, 10:13 am
#1078
Join Date: Oct 2011
Location: ORD, MKE
Programs: Bonvoy LT Gold, Hilton Silver, Hyatt Discoverist, Hertz PC, National EE
Posts: 710
Lifetime nights show 0 under My Account in the app but shows the correct number under My Account at spg.com.
Jan 4, 2017, 2:19 pm
#1079
Join Date: Nov 2015
Programs: AY Platinum Lumo (LTG) OW Emerald, SPG Platinum (LTG), UA Silver
Posts: 380
I seem to nowadays have problems applying SNAs to the reservation.
The link is there but it brings me always to an Sign In page, which starts to loop. This despite the fact that I was already signed in when I tried to apply the award.
In the past this worked well, but the problem has been there for about one year now.
I have tried different browsers Safari/Firefox/Chrome.
Does anyone know a workaround for the problem?
The link is there but it brings me always to an Sign In page, which starts to loop. This despite the fact that I was already signed in when I tried to apply the award.
In the past this worked well, but the problem has been there for about one year now.
I have tried different browsers Safari/Firefox/Chrome.
Does anyone know a workaround for the problem?
Jan 4, 2017, 2:35 pm
#1080
Join Date: Jan 2015
Location: Los Angeles
Programs: SPG, Hyatt, Avis, United
Posts: 33
I seem to nowadays have problems applying SNAs to the reservation.
The link is there but it brings me always to an Sign In page, which starts to loop. This despite the fact that I was already signed in when I tried to apply the award.
In the past this worked well, but the problem has been there for about one year now.
I have tried different browsers Safari/Firefox/Chrome.
Does anyone know a workaround for the problem?
The link is there but it brings me always to an Sign In page, which starts to loop. This despite the fact that I was already signed in when I tried to apply the award.
In the past this worked well, but the problem has been there for about one year now.
I have tried different browsers Safari/Firefox/Chrome.
Does anyone know a workaround for the problem?
I have not found any workaround for this. Just call SPG plat concierge, and the CSR can easily do it for you over the phone. If you are P100, don't bother to contact your ambassador. He/She will transfer your call to Platinum Concierge line since, apparently, ambassador cannot do this..