Aug 21, 2014, 5:42 am
Last edit by: controller1
UPDATE: Per Starwood Lurker, Starwood no longer guarantees bed type with any reservation.
Multiple Issues at hotel.. Sold out hotel. Advice needed.
Bed type booked is guaranteed with paid reservations. Bed type booked is not guaranteed with award reservations.
If booked on a BRG rate, the room type is guaranteed but bed type isn't.
Multiple Issues at hotel.. Sold out hotel. Advice needed.
If booked on a BRG rate, the room type is guaranteed but bed type isn't.
FAQ: Starwood policy: guarantee bedding and smoking preference on paid/award stays
Oct 22, 2014, 3:40 pm
#106
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,031
Keep in mind that some properties (Park Tower which is the London LC hotel) will sometimes show a room as a twin when it is actually a King. The Kings are actually a pair of twins connected together. It isn't unique to this hotel, so it is a possibility depending on the property involved.
Oct 22, 2014, 4:20 pm
#107
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,487
Oct 22, 2014, 5:10 pm
#108
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,775
Keep in mind that some properties (Park Tower which is the London LC hotel) will sometimes show a room as a twin when it is actually a King. The Kings are actually a pair of twins connected together. It isn't unique to this hotel, so it is a possibility depending on the property involved.
Oct 22, 2014, 5:58 pm
#109
Join Date: Mar 2005
Location: Beautiful Atlantic Canada
Programs: Bonvoy Platinum & LFT Gold, Hilton Gold, IHG Silver, Airmiles Onyx, Aeroplan, Avis President's Club
Posts: 1,203
I don't know about bed preference, but if you book a room using more points for a deluxe, executive or club level, you should be guaranteed that booked room.
Oct 22, 2014, 9:16 pm
#110
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,153
In my experience, a violation of bedding type is grounds for a 100% refund (though it's only happened to me once).
Oct 22, 2014, 9:37 pm
#111
Join Date: Jan 2005
Location: SMF
Programs: Bonvoy Titanium, SPG LTP
Posts: 1,526
Funny this would come up now. Spent a couple of nights at the Westin Birmingham this weekend and my check in was delayed by about 10 minutes because a group of 7 ladies in front of me was upset because they had booked rooms with 2 beds, but the hotel only had King rooms available. I have no idea if they had paid or redeemed points, but it sounded as though this wasn't the first issue of this kind that night. I don't know what the resolution was, but didn't get the impression the hotel was ready to offer much other than, "sorry."
Side note: there was a beauty (as in hair and nails) convention in town, which made for some pretty hilarious people watching...and apparently several "lets see how many people from our salon we can fit in a hotel room" scenarios.
Side note: there was a beauty (as in hair and nails) convention in town, which made for some pretty hilarious people watching...and apparently several "lets see how many people from our salon we can fit in a hotel room" scenarios.
Aug 24, 2015, 10:35 pm
#112
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Sheraton ny
Checked in tonight at midnight as a platinum. Reserved king on paid rate. They said they only had queens or Murphy bad pull out rooms. And said they are too big and do not garentee bed type. Kosher? No? When I pushed them on it they found a king with a broken shower.
Aug 25, 2015, 1:19 am
#113
Join Date: Feb 2001
Location: Wesseling, NRW, Germany
Programs: UA *S , MR LT Titanium, HH Diamond, Hertz PC
Posts: 3,940
So just out of curiosity - what makes these BRG-reservations less "paid" than a regular one? It is not something like IHG where the first night is free but it is just a lower price...I really do not get the reasoning behind that.
On a related note: Is all of this posted somewhere in writing were I can actually review the exclusion of rooms at a BRG rate from the bedding-type guarantee? The BRG T&Cs do not have this exclusion in there if I am not mistaken...
On a related note: Is all of this posted somewhere in writing were I can actually review the exclusion of rooms at a BRG rate from the bedding-type guarantee? The BRG T&Cs do not have this exclusion in there if I am not mistaken...
Greetings - Dirk
Aug 25, 2015, 6:29 am
#114
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
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Posts: 11,329
Wrong response! Please report this to SPG so they can have the property retrained on how to manage Plat requests.
Aug 25, 2015, 8:31 am
#115
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Aug 25, 2015, 9:57 am
#116
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
So celebrating the one year's anniversary of my question, did SPG come to a conclusion on how to answer these two questions, Lurkers? While in my personal experience this has no real meaning to me (at least over here in Europe, where I have always gotten the Bed-type I reserved), I'd be very unhappy being given a Murphy- or even a single Bed on a reservation that has been BRG'd.
Greetings - Dirk
Greetings - Dirk
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 28, 2016, 12:23 am
#117
Join Date: May 2008
Location: CT
Programs: AA EXP, UA Plat, Marriott Ambassador, Hyatt Diamond, National Executive Elite
Posts: 340
Still accurate?
Is guaranteed room type still applicable for paid stays? Just checked in on a paid stay and they were unable to provide the booked bed type. (was given 2Q instead of 1K).
As it was after 1am, and I have an early morning, I didn't protest too much at the time. It's a short stay, and…
But I couldn't find anything on the SPG website or in the terms about bed type guarantee...
Thanks.
As it was after 1am, and I have an early morning, I didn't protest too much at the time. It's a short stay, and…
But I couldn't find anything on the SPG website or in the terms about bed type guarantee...
Thanks.
Apr 28, 2016, 2:03 am
#118
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,976
Sorry, but there won't be any response that we can offer to these two questions. Suffice to say, the answer is what it is.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
As a person who BRGs alot this came as news to me. When traveling alobe it is of no consequence to me what bed type I have but when with family I do depend on getting what I paid for, so can you or someone point me to the part in the T& c's where BRG stay are not guaranteed bed type? This will certainly exclude SPG properties from many family vacations if I cannot count on the bed type booked!
But it is good to be informed ahead of time so no suprises come!
Apr 28, 2016, 2:34 am
#119
Join Date: Jan 2014
Posts: 1,265
As a person who BRGs alot this came as news to me. When traveling alobe it is of no consequence to me what bed type I have but when with family I do depend on getting what I paid for, so can you or someone point me to the part in the T& c's where BRG stay are not guaranteed bed type? This will certainly exclude SPG properties from many family vacations if I cannot count on the bed type booked!
But it is good to be informed ahead of time so no suprises come!
But it is good to be informed ahead of time so no suprises come!
Jul 19, 2016, 10:17 am
#120
Join Date: Jun 2003
Location: Colorado; Oregon
Programs: BD *G, DL PM, HH Gold
Posts: 287
Data point: denied my original bed type (1K) because I was 'upgraded' to a 2 double bed junior suite--was told there were no king bed rooms remaining.
Followed up with SPG & property after (Sheraton Commander, Cambridge MA) and was told that since I was 'upgraded', the bed type guarantee doesn't apply. This was on a paid rate.
Lurkers, could you clarify as to whether this is correct?
Followed up with SPG & property after (Sheraton Commander, Cambridge MA) and was told that since I was 'upgraded', the bed type guarantee doesn't apply. This was on a paid rate.
Lurkers, could you clarify as to whether this is correct?