Nov 25, 2015, 3:31 am
Last edit by: KENNECTED
Earn 2,500 bonus Starpoints® between November 20 and February 29, 2016, when you book and pay for a stay using your registered American Express® Card and use SPG KeylessTM during that stay.
Offer valid for one stay only.
Details & Registration :
http://www.spgpromos.com/amexkeyless...language=en_US
List of participating properties :
https://www.spgpromos.com/keyless/?a...sPromo_Ann_ENG
T&Cs :
Registration and Earning
Members must register for this offer online with a valid SPG account number at spg.com/amexkeyless by February 29, 2016, midnight Eastern Time (ET). Card Members who have registered for this offer, downloaded one of the SPG mobile apps, registered their mobile device, and opted in to SPG Keyless are eligible to receive a one-time 2,500 Starpoints bonus for one (1) consumed stay between November 20 and February 29, 2016 (the "promotion period").
Card Members must book and pay using their American Express® Card. Bookings made prior to the promotion period are eligible for this offer, but only eligible stays consumed during the promotion period will receive the bonus. Registered members may earn a maximum of 2,500 bonus Starpoints during the promotion period with a one room max. This bonus is eligible at participating SPG Keyless properties.
Bonusing
You must first register for this offer, download one of the SPG mobile apps, register and opt in for SPG Keyless and then book and pay for a stay using your American Express® Credit or Charge Card. For more information on SPG mobile apps and keyless, please visit www.spg.com/keyless.
Must be a member of Starwood Preferred Guest to register for offer and receive Starpoints. Enroll for free at spg.com. Bonus Starpoints will post to the registered member's account within 2–4 weeks after the qualifying stay posts.
Eligible Stays
An Eligible Stay is defined as one or more consecutive nights paying an Eligible Rate at a participating SPG Keyless W®, Aloft®, or Element(SM) property regardless of the number of check-ins or checkouts that occurs and post to the member's Starwood Preferred Guest® account. Eligible Stays with at least one night in the promotion period will receive a bonus. An Eligible Rate is any rate that is eligible to earn Starpoints in the Starwood Preferred Guest program. A description of SPG-participating hotels and resorts and of Eligible Stays and Eligible Rates can be found at spg.com under Terms & Conditions of the SPG program. See Section 1.4 b iii for the complete definition of Eligible Rates.
Qualifications and Starwood Terms
All promotions are subject to the Starwood Preferred Guest program terms and conditions, which are subject to change without notice and can be found at spg.com. Offer is applicable to individual members only and not to groups. Not responsible for clerical or typographical errors. Starwood reserves the right to discontinue this offer at any time. Fulfillment of the offer is the sole responsibility of Starwood. To update your communication preferences or learn about our privacy practices, view our Privacy Statement on spg.com/privacy, or access our privacy information line by calling 1-877-782-0071 in the U.S. and Canada or +353-21-4930474 in all other countries. Starpoints, SPG, Preferred Guest, Sheraton, Four Points, W, Aloft, The Luxury Collection, Le Méridien, Element, Sheraton, St. Regis, Tribute Portfolio and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates. Void where prohibited by law.
Offer valid for one stay only.
Details & Registration :
http://www.spgpromos.com/amexkeyless...language=en_US
List of participating properties :
https://www.spgpromos.com/keyless/?a...sPromo_Ann_ENG
T&Cs :
Registration and Earning
Members must register for this offer online with a valid SPG account number at spg.com/amexkeyless by February 29, 2016, midnight Eastern Time (ET). Card Members who have registered for this offer, downloaded one of the SPG mobile apps, registered their mobile device, and opted in to SPG Keyless are eligible to receive a one-time 2,500 Starpoints bonus for one (1) consumed stay between November 20 and February 29, 2016 (the "promotion period").
Card Members must book and pay using their American Express® Card. Bookings made prior to the promotion period are eligible for this offer, but only eligible stays consumed during the promotion period will receive the bonus. Registered members may earn a maximum of 2,500 bonus Starpoints during the promotion period with a one room max. This bonus is eligible at participating SPG Keyless properties.
Bonusing
You must first register for this offer, download one of the SPG mobile apps, register and opt in for SPG Keyless and then book and pay for a stay using your American Express® Credit or Charge Card. For more information on SPG mobile apps and keyless, please visit www.spg.com/keyless.
Must be a member of Starwood Preferred Guest to register for offer and receive Starpoints. Enroll for free at spg.com. Bonus Starpoints will post to the registered member's account within 2–4 weeks after the qualifying stay posts.
Eligible Stays
An Eligible Stay is defined as one or more consecutive nights paying an Eligible Rate at a participating SPG Keyless W®, Aloft®, or Element(SM) property regardless of the number of check-ins or checkouts that occurs and post to the member's Starwood Preferred Guest® account. Eligible Stays with at least one night in the promotion period will receive a bonus. An Eligible Rate is any rate that is eligible to earn Starpoints in the Starwood Preferred Guest program. A description of SPG-participating hotels and resorts and of Eligible Stays and Eligible Rates can be found at spg.com under Terms & Conditions of the SPG program. See Section 1.4 b iii for the complete definition of Eligible Rates.
Qualifications and Starwood Terms
All promotions are subject to the Starwood Preferred Guest program terms and conditions, which are subject to change without notice and can be found at spg.com. Offer is applicable to individual members only and not to groups. Not responsible for clerical or typographical errors. Starwood reserves the right to discontinue this offer at any time. Fulfillment of the offer is the sole responsibility of Starwood. To update your communication preferences or learn about our privacy practices, view our Privacy Statement on spg.com/privacy, or access our privacy information line by calling 1-877-782-0071 in the U.S. and Canada or +353-21-4930474 in all other countries. Starpoints, SPG, Preferred Guest, Sheraton, Four Points, W, Aloft, The Luxury Collection, Le Méridien, Element, Sheraton, St. Regis, Tribute Portfolio and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates. Void where prohibited by law.
Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex
Feb 10, 2016, 11:57 am
#136
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
No matter what I do or how many times I try, I cannot get the app to download the keyless option. Was just at the Element FRA and wanted to use the option to get the bonus points but I gave up after numerous attempts. Even had the front desk girl look at it to see if I was doing something wrong but she also couldn't get it to download. USELESS!!
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 10, 2016, 1:24 pm
#137
Join Date: Feb 2004
Location: Dallas, TX
Programs: Bonvoy Titanium, Hyatt Globalist, Hertz Gold
Posts: 1,388
I emailed my Amex statement, and they have apologized!
Feb 10, 2016, 2:42 pm
#138
Join Date: Feb 2015
Location: Jersey City, NJ
Programs: SPG Plat, Hyatt Diamond
Posts: 162
glad I checked flyertalk today. staying at the phoenix aloft tomorrow!
edit-- nvm. my spankin' new moto x pure isn't compatible.
edit-- nvm. my spankin' new moto x pure isn't compatible.
Last edited by terpzone; Feb 10, 2016 at 2:48 pm
Feb 10, 2016, 3:33 pm
#139
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Feb 11, 2016, 7:08 am
#140
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
My apologies for the inconvenience, but if you haven't sent any of these issues to the SPG App team for their review, you can do so by sending an email to [email protected].
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 11, 2016, 1:13 pm
#141
Join Date: Apr 2010
Location: Bay Area, CA
Programs: UA 1K MM, Bonvoy LT Titanium
Posts: 436
Bummer, will miss out on this promo by a hair as I'm checking in to an Aloft Feb 29 - March 3 ....
Feb 12, 2016, 3:44 pm
#142
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
So I booked myself into the Element in Vaughan (Toronto) to get in on this deal before the end of the month (and get another brand). However, I just looked at participating properties, and it's not there! Lurkers, does this property not offer keyless check in or did they choose not to participate in the promo? I'm hoping it's just an omission error.
Feb 12, 2016, 5:24 pm
#143
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
So I booked myself into the Element in Vaughan (Toronto) to get in on this deal before the end of the month (and get another brand). However, I just looked at participating properties, and it's not there! Lurkers, does this property not offer keyless check in or did they choose not to participate in the promo? I'm hoping it's just an omission error.
Great news, Element Vaughan Southwest does offer SPG Keyless!
Have a great visit.
Kind regards,
Alexandra Baker
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
Feb 12, 2016, 5:55 pm
#144
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
So can I assume that they will participate in this promotion then?
Feb 14, 2016, 1:53 am
#145
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 15, 2016, 8:36 am
#146
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,005
Very frustrating promotion. Three calls to the Platinum concierge line and still no resolution from a stay back on 1/15. Finally sent an email today to the address stated above.
Feb 15, 2016, 8:22 pm
#147
Join Date: Jan 2013
Posts: 743
Agreed. I've already reached out to the Twitter team when I couldn't use it to check in (they said they couldn't see anything wrong on my account and I should reach out by email to the spgapp folks) and then the darn thing started working, so I used it a bit -- and then it quit again. Could not even send a problem note through the app. Ugh. Very unreliable application.
Emailed the app team when I got home and inquired about my bonus points. Got a perfunctory and canned email response a few days later, saying they had referred the points question to whomever does that at SPG.
Still no points and it's almost 3 weeks. I did pay by Amex although it was a prepaid rate. As I read the T & Cs that should not matter -- it appears to be the date of the stay not the date of the charge that is the qualifier.
This is not my usual experience with SPG - usually I am an unabashed fan. Not this time. Will wait a few more days and then call in, unless one of the lurkers has better advice.
Emailed the app team when I got home and inquired about my bonus points. Got a perfunctory and canned email response a few days later, saying they had referred the points question to whomever does that at SPG.
Still no points and it's almost 3 weeks. I did pay by Amex although it was a prepaid rate. As I read the T & Cs that should not matter -- it appears to be the date of the stay not the date of the charge that is the qualifier.
This is not my usual experience with SPG - usually I am an unabashed fan. Not this time. Will wait a few more days and then call in, unless one of the lurkers has better advice.
Last edited by 466SHH; Feb 15, 2016 at 8:24 pm Reason: clarity
Feb 15, 2016, 8:57 pm
#148
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Agreed. I've already reached out to the Twitter team when I couldn't use it to check in (they said they couldn't see anything wrong on my account and I should reach out by email to the spgapp folks) and then the darn thing started working, so I used it a bit -- and then it quit again. Could not even send a problem note through the app. Ugh. Very unreliable application.
Emailed the app team when I got home and inquired about my bonus points. Got a perfunctory and canned email response a few days later, saying they had referred the points question to whomever does that at SPG.
Still no points and it's almost 3 weeks. I did pay by Amex although it was a prepaid rate. As I read the T & Cs that should not matter -- it appears to be the date of the stay not the date of the charge that is the qualifier.
This is not my usual experience with SPG - usually I am an unabashed fan. Not this time. Will wait a few more days and then call in, unless one of the lurkers has better advice.
Emailed the app team when I got home and inquired about my bonus points. Got a perfunctory and canned email response a few days later, saying they had referred the points question to whomever does that at SPG.
Still no points and it's almost 3 weeks. I did pay by Amex although it was a prepaid rate. As I read the T & Cs that should not matter -- it appears to be the date of the stay not the date of the charge that is the qualifier.
This is not my usual experience with SPG - usually I am an unabashed fan. Not this time. Will wait a few more days and then call in, unless one of the lurkers has better advice.
We would like to follow up with the SPG apps team regarding the problems you faced with the app. May we have you to email us the screenshot of the error you faced and your SPG membership number so that we are able to have the apps team to look into it?
Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Feb 16, 2016, 1:20 am
#149
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
finally the points posted this morning....almost 8 weeks after my stay....
Feb 16, 2016, 2:08 pm
#150
Join Date: Jan 2013
Posts: 743
Hi 466SHH,
We would like to follow up with the SPG apps team regarding the problems you faced with the app. May we have you to email us the screenshot of the error you faced and your SPG membership number so that we are able to have the apps team to look into it?
Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
We would like to follow up with the SPG apps team regarding the problems you faced with the app. May we have you to email us the screenshot of the error you faced and your SPG membership number so that we are able to have the apps team to look into it?
Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Email has been sent.