Starwood Online Chat Down?
Jan 26, 2015, 7:27 pm
#1
Original Poster
Join Date: May 2013
Location: Singapore
Programs: SPG/Marriott Platinum, Hilton Diamond
Posts: 34
Starwood Online Chat Down?
Have been trying the past week to get in touch via online chat with an SPG associate but the link states that the chat is down for maintenance.
Anyone else getting this?
I've been trying to get my Stays and Nights sorted for 3 different properties; each time I send an email to the Research department it takes them 10 days to reply. I would imagine a live chat would hasten things considerably.
Anyone else getting this?
I've been trying to get my Stays and Nights sorted for 3 different properties; each time I send an email to the Research department it takes them 10 days to reply. I would imagine a live chat would hasten things considerably.
Jan 26, 2015, 9:28 pm
#2
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Have been trying the past week to get in touch via online chat with an SPG associate but the link states that the chat is down for maintenance.
Anyone else getting this?
I've been trying to get my Stays and Nights sorted for 3 different properties; each time I send an email to the Research department it takes them 10 days to reply. I would imagine a live chat would hasten things considerably.
Anyone else getting this?
I've been trying to get my Stays and Nights sorted for 3 different properties; each time I send an email to the Research department it takes them 10 days to reply. I would imagine a live chat would hasten things considerably.
We apologize for the inconvenience as we conduct some chat maintenance.
As in regard to stays and nights credit, please kindly email the Research team.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide