Bumped from my hotel at midnight and downgraded to a dump!
Nov 14, 2014, 10:09 pm
#46
Join Date: Jun 2011
Location: USA
Posts: 1,400
When the front desk agent told you that you were being sent to another hotel, did you ask for the name and location of the hotel? That would have been the time to negotiate for a better hotel in a better location.
OTOH, the part of this story that shocks me the most is a guest being taken for a ride by a hotel employee (even it it's the "manager" which I suspect means someone with an assistant manager title) in the employee's personal vehicle at midnight. There are liability issues here as well as the risk of assault by either party.
IME most alofts have a shuttle vehicle that provides local rides to guests. It would have at least seemed more professional if this had been used rather than an employee's private car, even if the private car was more convenient for the employee.
OTOH, the part of this story that shocks me the most is a guest being taken for a ride by a hotel employee (even it it's the "manager" which I suspect means someone with an assistant manager title) in the employee's personal vehicle at midnight. There are liability issues here as well as the risk of assault by either party.
IME most alofts have a shuttle vehicle that provides local rides to guests. It would have at least seemed more professional if this had been used rather than an employee's private car, even if the private car was more convenient for the employee.
2) Private vehicle or hotel shuttle...what is the difference in your assault risk being the only guest in the vehicle?
Nov 15, 2014, 5:15 am
#47
Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), QANTAS gold, Korean, Accor Plat
Posts: 1,500
Hotel vehicle will carry insurance for use as a commercial passenger vehicle so if there is an accident you will have more chance of being looked after. Travelling in a private vehicle you will not be covered by insurance.
Nov 15, 2014, 7:24 am
#48
Join Date: Mar 2007
Posts: 3,990
You clearly don't understand how this works.
OP wants to arrive on Sunday morning at 1AM. Solution is to rebook Saturday night, tell the hotel such, as well as book Sunday night. The room would not have been given up in this circumstance.
Past midnight is an early checking, not a late arrival.
OP wants to arrive on Sunday morning at 1AM. Solution is to rebook Saturday night, tell the hotel such, as well as book Sunday night. The room would not have been given up in this circumstance.
Past midnight is an early checking, not a late arrival.
Cheers,
Nov 15, 2014, 8:13 am
#49
Join Date: Jan 2014
Programs: EK - Silver; Accor - Silver; O6 - Gold; BAEC - Silver; Flying Blue; SPG; Krisflyer
Posts: 506
Interesting. Normally when I made a full prepayment, I expect the room to be available regardless if I check in or not.
I have arrived late at hotels multiple times (flight delay, bad traffic, etc), and I've never been walked from any of the hotels which I've prepaid (member or not).
I have arrived late at hotels multiple times (flight delay, bad traffic, etc), and I've never been walked from any of the hotels which I've prepaid (member or not).
Nov 15, 2014, 9:31 am
#50
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Interesting. Normally when I made a full prepayment, I expect the room to be available regardless if I check in or not.
I have arrived late at hotels multiple times (flight delay, bad traffic, etc), and I've never been walked from any of the hotels which I've prepaid (member or not).
I have arrived late at hotels multiple times (flight delay, bad traffic, etc), and I've never been walked from any of the hotels which I've prepaid (member or not).
Nov 15, 2014, 12:13 pm
#51
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,651
Bumped from my hotel at midnight and downgraded to a dump!
Aloft <> Days Inn.
Next time OP should ask which property hotel has rebooked to before accepting and if not satisfactory, check their smartphone for alternative.
Did hotel not offer a cab as a transportation option?
Next time OP should ask which property hotel has rebooked to before accepting and if not satisfactory, check their smartphone for alternative.
Did hotel not offer a cab as a transportation option?
Nov 15, 2014, 5:11 pm
#52
Join Date: May 2009
Posts: 6,978
Interesting. Normally when I made a full prepayment, I expect the room to be available regardless if I check in or not.
I have arrived late at hotels multiple times (flight delay, bad traffic, etc), and I've never been walked from any of the hotels which I've prepaid (member or not).
I have arrived late at hotels multiple times (flight delay, bad traffic, etc), and I've never been walked from any of the hotels which I've prepaid (member or not).
Yes it's a pain, but that's the nature of the business. To claim just because you've pre-pay something that something should be 100% guaranteed is simply not how hotel management works.
Nov 17, 2014, 8:59 am
#53
Join Date: Jan 2014
Programs: EK - Silver; Accor - Silver; O6 - Gold; BAEC - Silver; Flying Blue; SPG; Krisflyer
Posts: 506
Hotels, airlines, etc. work on the same basis just different degrees. They will oversold taking the chances that some people will be no-show. In OP's case probably what happened is there was last minute walk-in people that want rooms and willing to pay full rack value on them, it's always in the hotel (airline's) best interest if people willing to pay full price, and then you walk the people showing up late elsewhere.
Yes it's a pain, but that's the nature of the business. To claim just because you've pre-pay something that something should be 100% guaranteed is simply not how hotel management works.
Yes it's a pain, but that's the nature of the business. To claim just because you've pre-pay something that something should be 100% guaranteed is simply not how hotel management works.
That being the case I would assume there will be a clause in T&C that covers this type of situation. Maybe OP can check this out and if not covered, maybe request for compensation?
Btw if I remember my biz law 101 (many yrs ago), ambiguity in contract shall always benefit the party who did not draft it.
Nov 17, 2014, 11:29 am
#54
Suspended
Join Date: Nov 1999
Posts: 24,153
Interesting. Normally when I made a full prepayment, I expect the room to be available regardless if I check in or not.
I have arrived late at hotels multiple times (flight delay, bad traffic, etc), and I've never been walked from any of the hotels which I've prepaid (member or not).
I have arrived late at hotels multiple times (flight delay, bad traffic, etc), and I've never been walked from any of the hotels which I've prepaid (member or not).
So why should the hotel industry be any different? If anything like the airlines being walked at least IMO is very profitable for me and wish it happened alot more often
Nov 17, 2014, 12:29 pm
#55
Join Date: Jul 2004
Location: PMI
Programs: BA,LH,CX,EK SPG,IC mainly and a few others
Posts: 1,862
Interesting. Normally when I made a full prepayment, I expect the room to be available regardless if I check in or not.
I have arrived late at hotels multiple times (flight delay, bad traffic, etc), and I've never been walked from any of the hotels which I've prepaid (member or not).
I have arrived late at hotels multiple times (flight delay, bad traffic, etc), and I've never been walked from any of the hotels which I've prepaid (member or not).
)- they brought a roll away. And used the gym for shower.
Apr 18, 2019, 1:39 am
#56
Join Date: Dec 2006
Posts: 264
I was walked for the first night of two at this hotel last year for the same reason, burst water pipes.
Aloft comped the night at Wingate/Wyndham, about 5 miles down the tollway. This hotel was priced about the same as Aloft that night.
Aloft comped the night at Wingate/Wyndham, about 5 miles down the tollway. This hotel was priced about the same as Aloft that night.