anyone having trouble getting there old account lifetime count?
Mar 12, 2012, 10:47 pm
#1
Original Poster
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald EY Plat HH D
Posts: 1,270
anyone having trouble getting there old account lifetime count?
I called 5 weeks ago to get my lifetime count as my account had died and lapsed.
I didnt use it for over 12 mths and it sort of cancelled out and I was advised to just start a new one which I still use.
now that it does matter I would like to know as
there were a significant number of stays and nights.
They wrote to me to tell me it would be 10 days before they could tell me( I mean how hard can it be)
still have not heard so signed into the account today and still its a 0.
I see there is somewhere to join the accounts but not much use if the original one says 0
I didnt use it for over 12 mths and it sort of cancelled out and I was advised to just start a new one which I still use.
now that it does matter I would like to know as
there were a significant number of stays and nights.
They wrote to me to tell me it would be 10 days before they could tell me( I mean how hard can it be)
still have not heard so signed into the account today and still its a 0.
I see there is somewhere to join the accounts but not much use if the original one says 0
Mar 12, 2012, 10:50 pm
#2
Join Date: Oct 2010
Posts: 1,922
I called 5 weeks ago to get my lifetime count as my account had died and lapsed.
I didnt use it for over 12 mths and it sort of cancelled out and I was advised to just start a new one which I still use.
now that it does matter I would like to know as
there were a significant number of stays and nights.
They wrote to me to tell me it would be 10 days before they could tell me( I mean how hard can it be)
still have not heard so signed into the account today and still its a 0.
I see there is somewhere to join the accounts but not much use if the original one says 0
I didnt use it for over 12 mths and it sort of cancelled out and I was advised to just start a new one which I still use.
now that it does matter I would like to know as
there were a significant number of stays and nights.
They wrote to me to tell me it would be 10 days before they could tell me( I mean how hard can it be)
still have not heard so signed into the account today and still its a 0.
I see there is somewhere to join the accounts but not much use if the original one says 0
Mar 13, 2012, 3:39 am
#3
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
I called 5 weeks ago to get my lifetime count as my account had died and lapsed.
I didnt use it for over 12 mths and it sort of cancelled out and I was advised to just start a new one which I still use.
now that it does matter I would like to know as
there were a significant number of stays and nights.
They wrote to me to tell me it would be 10 days before they could tell me( I mean how hard can it be)
still have not heard so signed into the account today and still its a 0.
I see there is somewhere to join the accounts but not much use if the original one says 0
I didnt use it for over 12 mths and it sort of cancelled out and I was advised to just start a new one which I still use.
now that it does matter I would like to know as
there were a significant number of stays and nights.
They wrote to me to tell me it would be 10 days before they could tell me( I mean how hard can it be)
still have not heard so signed into the account today and still its a 0.
I see there is somewhere to join the accounts but not much use if the original one says 0
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd