Westin KC - stained bedding
Nov 16, 2009, 6:47 pm
#1
Original Poster
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
Westin KC - stained bedding
Quick poor service rant!
2nd day (of ~3 weeks here with a party of 15+ folks) at the Westin and to my delight, I find nasty stains on my comforter (not produced by me
). I make two requests to two separate staff members to have my bedding replaced. I am assured that "we'll take care of it." I get back from a day of work to find the same stained comforter on my bed. I call the front desk - a bit upset – to again request a bedding change. I get a bunch of excuses. The manager insists on questioning me about which piece of bedding is stained, where and how big the stain is, etc... - just strip the bed and put new bedding on it. I ask for a different manager. Nope. The "Security Director" is the manager tonight and he is clueless.
Not happy
2nd day (of ~3 weeks here with a party of 15+ folks) at the Westin and to my delight, I find nasty stains on my comforter (not produced by me
). I make two requests to two separate staff members to have my bedding replaced. I am assured that "we'll take care of it." I get back from a day of work to find the same stained comforter on my bed. I call the front desk - a bit upset – to again request a bedding change. I get a bunch of excuses. The manager insists on questioning me about which piece of bedding is stained, where and how big the stain is, etc... - just strip the bed and put new bedding on it. I ask for a different manager. Nope. The "Security Director" is the manager tonight and he is clueless. Not happy
Nov 16, 2009, 6:59 pm
#2
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Quick poor service rant!
2nd day (of ~3 weeks here with a party of 15+ folks) at the Westin and to my delight, I find nasty stains on my comforter (not produced by me). I make two requests to two separate staff members to have my bedding replaced. I am assured that "we'll take care of it." I get back from a day of work to find the same stained comforter on my bed. I call the front desk - a bit upset – to again request a bedding change. I get a bunch of excuses. The manager insists on questioning me about which piece of bedding is stained, where and how big the stain is, etc... - just strip the bed and put new bedding on it. I ask for a different manager. Nope. The "Security Director" is the manager tonight and he is clueless.
Not happy
2nd day (of ~3 weeks here with a party of 15+ folks) at the Westin and to my delight, I find nasty stains on my comforter (not produced by me
). I make two requests to two separate staff members to have my bedding replaced. I am assured that "we'll take care of it." I get back from a day of work to find the same stained comforter on my bed. I call the front desk - a bit upset – to again request a bedding change. I get a bunch of excuses. The manager insists on questioning me about which piece of bedding is stained, where and how big the stain is, etc... - just strip the bed and put new bedding on it. I ask for a different manager. Nope. The "Security Director" is the manager tonight and he is clueless. Not happy
The number is 1-888-625-4988 if you are in the States.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Last edited by Starwood Lurker II; Nov 16, 2009 at 7:11 pm
Nov 19, 2009, 12:09 pm
#3
Original Poster
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
Thank you -
We are here at the hotel through Dec 4 and since all my efforts to get a manager to speak to me have been fruitless, I will call the number you provided.
We are here at the hotel through Dec 4 and since all my efforts to get a manager to speak to me have been fruitless, I will call the number you provided.
Nov 19, 2009, 3:31 pm
#4
Suspended
Join Date: Nov 2002
Location: Toronto YYZ UA-1K 1MM,QFgold
Programs: Royal Ambassador/ SPG Platinum 75/Marriott gold
Posts: 14,283
I am sorry to hear about the unprofessional services you have received. Would you like to bring this up to Customer Care while you are still at the property?
The number is 1-888-625-4988 if you are in the States.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
The number is 1-888-625-4988 if you are in the States.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
hey thanks! I will keep this number handy,