Vitamin Water ending Sept 30, 2014; was: ...are BS Coupons now valid for this?
May 3, 2013, 6:17 pm
#31
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
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We just received communication that we WILL be accepting Business Select and Rapid Rewards drink coupons for vitaminwater. Here's a link to our press release: http://swamedia.com/releases/southwe...ater-r-onboard
May 3, 2013, 7:14 pm
#33
Join Date: Mar 2010
Location: SJC, Northern Cal.
Programs: SWA RR BIS 6.2M, A+'20, CP'20, AA, UA Gold, Hertz PC, Hilton Diamond
Posts: 909
For some reason I don't see the Quote button for the forum...
Anyway, The FA this morning did look at my slip and sort of resist saying as another poster did that the coupon only says "Liquor, Beer, or Wine", but once he read the page I preloaded on my iPad he was polite about it. I do have to confess at the end and when I was leaving his demeanor towards me gave off the vibe of- "oh there's that pax that had to show me what we accept now". I don't care it's not like I was trying to game their system. Looking forward to the flight home and getting another one to throw in my bag for the wife.
Anyway, The FA this morning did look at my slip and sort of resist saying as another poster did that the coupon only says "Liquor, Beer, or Wine", but once he read the page I preloaded on my iPad he was polite about it. I do have to confess at the end and when I was leaving his demeanor towards me gave off the vibe of- "oh there's that pax that had to show me what we accept now". I don't care it's not like I was trying to game their system. Looking forward to the flight home and getting another one to throw in my bag for the wife.
May 3, 2013, 7:37 pm
#34
Join Date: Jun 2008
Location: Texas
Programs: Frequent Flyer
Posts: 435
Please pardon our confusion as we try and coordinate this with all departments. It is printed in the menu that the coupons are good for beer, wine or liquor. However, on our SW employee page and our inflight memo's we were told that the coupons could be used for the new Vitamin waters.
I apologize to any customer who may have been told no during flight - but I hope the miscommunication will be cleared up soon. I agree - print out the press release and I will do my part by informing fellow FA's that I work with that the coupons will be accepted.
Thank you to all of our loyal customers and those of you on the fence.
I apologize to any customer who may have been told no during flight - but I hope the miscommunication will be cleared up soon. I agree - print out the press release and I will do my part by informing fellow FA's that I work with that the coupons will be accepted.
Thank you to all of our loyal customers and those of you on the fence.
May 3, 2013, 7:41 pm
#35
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
Please pardon our confusion as we try and coordinate this with all departments. It is printed in the menu that the coupons are good for beer, wine or liquor. However, on our SW employee page and our inflight memo's we were told that the coupons could be used for the new Vitamin waters.
I apologize to any customer who may have been told no during flight - but I hope the miscommunication will be cleared up soon. I agree - print out the press release and I will do my part by informing fellow FA's that I work with that the coupons will be accepted.
Thank you to all of our loyal customers and those of you on the fence.
I apologize to any customer who may have been told no during flight - but I hope the miscommunication will be cleared up soon. I agree - print out the press release and I will do my part by informing fellow FA's that I work with that the coupons will be accepted.
Thank you to all of our loyal customers and those of you on the fence.
May 14, 2013, 1:09 pm
#37
Join Date: Feb 2011
Location: US
Programs: HHonors (Diamond), Marriott (Gold), United (Gold - MM), American (Platinum), National (Executive)
Posts: 121
Now 14 days into the month and I just heard an FA say you couldn't use the coupons. When I said you could and showed her the letter she accepted and said that they hadn't informed the flight attendants and she assumed it was no different than the Monster drink it replaced.
Come on SWA get the message to the troops!!!!
Come on SWA get the message to the troops!!!!
May 14, 2013, 1:38 pm
#38
Join Date: May 2005
Posts: 4,872
Now 14 days into the month and I just heard an FA say you couldn't use the coupons. When I said you could and showed her the letter she accepted and said that they hadn't informed the flight attendants and she assumed it was no different than the Monster drink it replaced.
Come on SWA get the message to the troops!!!!
Come on SWA get the message to the troops!!!!
May 14, 2013, 2:10 pm
#39
Join Date: Aug 2012
Location: SNA
Programs: WN A+ & CP, Hyatt Diamond
Posts: 31
I had a 6 AM BS coupon.
I got a vitamin water with no troubles, as Im not one to drink @ 6 AM.
He did yell at me when collecting trash to hide it since I didnt open it because they "have to pick back up anything they serve."
I got a vitamin water with no troubles, as Im not one to drink @ 6 AM.
He did yell at me when collecting trash to hide it since I didnt open it because they "have to pick back up anything they serve."
May 14, 2013, 2:39 pm
#40
Original Poster
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
on a 9:55pm flight SJC-SAN, I was told that there was no Vitamin Water since they didn't have any to restock at SJC.
something tells me demand for vitamin waters is probably higher than monsters...
something tells me demand for vitamin waters is probably higher than monsters...
Jul 3, 2013, 3:34 pm
#41
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,195
As an update to this thread,the July onboard menu clearly indicates that Business Select coupons & drink coupons can be used for beer, liquor, or Vitamin Water products. That should clear up any Flight attendant confusion, even if it means showing them the menu.
Jul 3, 2013, 3:54 pm
#43
Join Date: Mar 2011
Posts: 6,286
The July issue of Spirit is still ambiguous; saying in one area that "'beverages' may be purchased with drink coupons" and in another that "drink coupons will be accepted onboard for beer, wine and liquor."
Last edited by ursine1; Jul 3, 2013 at 4:03 pm
Jul 3, 2013, 3:59 pm
#44
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Great big pdf. It does not specifically say that Vitamin Water can be bought with coupons.
Jul 3, 2013, 4:04 pm
#45
Join Date: Mar 2011
Posts: 6,286
Since you asked.
Great big pdf. It does not specifically say that Vitamin Water can be bought with coupons.
Great big pdf. It does not specifically say that Vitamin Water can be bought with coupons.
That's the old one; the new one for this quarter shows just one free drink holiday, for the 4th of July.
It looks like the ones WN is showing online (this one above, and an even older link via the Spirit website) are out of date.