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Old Jul 12, 2008 | 1:27 am
  #1  
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Rental in Madison, Wisconsin

1st time renting from National. Gave me a car with over 10,000 miles, and a big old Chevy, instead of a mid size.
It was pouring, thundering, and lightning outside, and I had to walk in the dark, no lights, follow a construction fence, to a muddy, unpaved lot, that was uncovered,with my luggage. The only way to tell which car is mine is by using the key, cause it is so dark, you couldn't see some number on some fence.
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Old Jul 12, 2008 | 5:47 pm
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It's been a while since I rented from MSN and I always thought the rental car area was on the North end of the parking lot beyond the garage-but it was paved. When did they change this?
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Old Jul 12, 2008 | 5:57 pm
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Originally Posted by rustyr
It's been a while since I rented from MSN and I always thought the rental car area was on the North end of the parking lot beyond the garage-but it was paved. When did they change this?
OK- checking their website the new parking ramp is supposed to be finished Nov this yr and supposedly will include rental cars. Untill then will have to deal w/OP's situation I guess.
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Old Jul 12, 2008 | 8:00 pm
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Don't forget to report back regarding what cars are available, so I can add it to the list.
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Old Jul 13, 2008 | 12:48 am
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Bad weather, stay away from National @ MSN

Until then, don't rent from National @ MSN. My luggage was covered with mud, and soaking wet. With the way the weather is in Wisconsin, it is best to rent from the other companies, that have cars in the parking structure. Female, in the dark, was kind of scary, since I got in around 11 pm.
I have another rental with them in LAX, hope it is more pleasant.
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Old Jul 13, 2008 | 1:07 am
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Sorry, forgot to mention I booked a mid size, but got a Chevy Impala, with close to 10,000 miles, and a few scratches.
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Old Feb 16, 2009 | 10:03 am
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Rented from National at MSN last week; as an Exec got a choice of Impala or Malibu. Took the Impala; it was a base model car with 20k miles, but was in quite nice shape.

Rental facility is again in a paved lot -- but still uncovered, and National's row is nearly at the end. Had to de-ice the car before departure.
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Old Mar 3, 2009 | 2:51 pm
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Unhappy Construction and cars in MSN

Originally Posted by dtremit
Rented from National at MSN last week; as an Exec got a choice of Impala or Malibu. Took the Impala; it was a base model car with 20k miles, but was in quite nice shape.

Rental facility is again in a paved lot -- but still uncovered, and National's row is nearly at the end. Had to de-ice the car before departure.
The parking ramp is completed but car rental facility is still shaking out. Some National stalls are covered, but most are a long walk away. The weather in MSN has been brutal this winter which has delayed completion. There are now some sort of outdoor cs huts built into a long roof by the rows of cars. These are for all the companies. Not sure how they will be used. If that's where you need to conduct business it will be horrible in the Winter. After construction ends the facility should be fully lighted and paved to match the style of the rest of the airport which is quite nice. Exit directions don't exist. Finding the return lane can be a challenge for those who expect to see nice big green or blue signs. VERY easy to miss. Don't take the All Parking lane.

Most of the cars are Impala and Malibu, some Nissan, some Camry.

I rent in MSN a lot. The counter folks don't seem to know this. They always ask if I'm familiar with the facility, need a map, etc. They're friendly enough, but don't bother to look at the screen in front of them to know I don't need them to run down the options. MSN is a small airport with mostly RJ flights. The rental facility for all brands is actually pretty good for an airport this size. Now what ARE those little huts for, anyway?

Last edited by badger2; Mar 3, 2009 at 2:55 pm Reason: More info
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Old Jun 16, 2017 | 3:47 pm
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Any recent trip reports? Seems like MSN has no Aisle based on the app
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Old Jun 16, 2017 | 4:02 pm
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Originally Posted by kxc262
Any recent trip reports? Seems like MSN has no Aisle based on the app
I rented from Hertz in MSN last summer. While I didn't specifically look at National's lot, the rental parking is in the ground floor of the garage across from baggage claim, and it's open access without a gate to the overflow parking for all if the companies in a parking lot adjacent to the garage, which is then open to the main road without a gate.

So without any gate, they can't leave keys in cars, and without that, they can't have an Emerald Aisle.
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Old Jun 21, 2017 | 8:55 pm
  #11  
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Picked up around 4:20pm on 6/21. This location is a franchisee. My car rental barcode on the windows say franchisee as do the rental car keys.

Booked a midsize and was offered a Malibu or Impala. Took the Impala with 19xx miles.

Seems like most cars are Chevy. Majority of them had a dealer decal on the trunk. Nothing spectacular regardless though. Saw a Sienna, Sonatas, Chevy sedans, 1x Challenger.

Saw a Mercedes C63 with Avis.

No aisle so head over to the rental counter.
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Old Feb 24, 2020 | 9:32 am
  #12  
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Picked up Saturday at 1 PM. I had to wait for the lone agent to finish with someone in front of me. This was my first Executive Elite and I had a Full Size Car option. The agent offered me a choice of a Trax, Equinox, Malibu or Cruze. I took the Equinox which had 12,500 miles on it. Good experience overall.
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Old Nov 30, 2025 | 8:13 pm
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Recently rented from hertz at msn, and noticed an Emerald aisle across from the hertz section. Online says its not a true Emerald Isle, so can anyone who rents a car at national pick any car from that isle to rent?
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