1st time renting from National. Gave me a car with over 10,000 miles, and a big old Chevy, instead of a mid size.
It was pouring, thundering, and lightning outside, and I had to walk in the dark, no lights, follow a construction fence, to a muddy, unpaved lot, that was uncovered,with my luggage. The only way to tell which car is mine is by using the key, cause it is so dark, you couldn't see some number on some fence.