Any repercussions from missing first night of booking?
May 29, 2017, 9:44 am
#1
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Join Date: Dec 2004
Location: SFO
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Posts: 1,158
Any repercussions from missing first night of booking?
We've got a 5-night stay booked at a SPG property in Hawaii (Royal Hawaiian), but we've got a tight connection that I'm afraid we might not make. If so we'd likely show up late the next morning. As long as we notify them that we won't be there until the next day, would there be any repercussions in that case? To be clear, I don't expect a refund of the first night or anything like that -- I just want to make sure the entire reservation doesn't get cancelled out.
May 29, 2017, 9:49 am
#2
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Technically, as long as you arrive before checkout time, you shouldn't be considered a no show.
As a practical matter, arriving late means that you're at some risk of being walked for the first night.
As soon as you know your updated arrival time, you should call the hotel and be sure to get the name of the person, ideally a front desk supervisor or manager, you talk with. Especially if the cause is a missed connection or bump, the hotel should be understanding, although of course it would be too late to cancel the first night without paying for it and, in some cases, doing so might cause the remaining nights to be repriced.
As a practical matter, arriving late means that you're at some risk of being walked for the first night.
As soon as you know your updated arrival time, you should call the hotel and be sure to get the name of the person, ideally a front desk supervisor or manager, you talk with. Especially if the cause is a missed connection or bump, the hotel should be understanding, although of course it would be too late to cancel the first night without paying for it and, in some cases, doing so might cause the remaining nights to be repriced.
May 29, 2017, 9:55 am
#3
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We've got a 5-night stay booked at a SPG property in Hawaii (Royal Hawaiian), but we've got a tight connection that I'm afraid we might not make. If so we'd likely show up late the next morning. As long as we notify them that we won't be there until the next day, would there be any repercussions in that case? To be clear, I don't expect a refund of the first night or anything like that -- I just want to make sure the entire reservation doesn't get cancelled out.
May 29, 2017, 11:34 am
#4
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Properties deal with delayed pax constantly.
The key is to call the property (not the toll-free reservations line) and make sure that it knows if you will be substantially delayed.
This is doubly true if you have worked to obtain a specific room-type or location. Room assignments tend to go out the window as the evening marches along. You may not be walked, but someone else may wind up with that lovely sweeping view of the beach.
The key is to call the property (not the toll-free reservations line) and make sure that it knows if you will be substantially delayed.
This is doubly true if you have worked to obtain a specific room-type or location. Room assignments tend to go out the window as the evening marches along. You may not be walked, but someone else may wind up with that lovely sweeping view of the beach.
May 29, 2017, 11:50 am
#5
Join Date: Nov 2011
Location: California
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I haven't used my SPG app for a while. Does it offer app check-in?
If so, use that with a followup call if you end up delayed.
If so, use that with a followup call if you end up delayed.
May 29, 2017, 12:38 pm
#6
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Technically, if you do not show up on your check-in date, you will be a no-show if you don't show up by the time the overnight audit changes the date.
That said, if you know you will be late, PLEASE call!!! The hotel will pre-reg you before the date change during audit. Lots of guests book the night before if they want to guarantee a room ready in the morning. But, they do call and let the hotel know to avoid being marked as NOSHOW.
That said, if you know you will be late, PLEASE call!!! The hotel will pre-reg you before the date change during audit. Lots of guests book the night before if they want to guarantee a room ready in the morning. But, they do call and let the hotel know to avoid being marked as NOSHOW.
May 29, 2017, 2:55 pm
#7
Original Poster
Join Date: Dec 2004
Location: SFO
Programs: BART Platinum, AA Plat Pro
Posts: 1,158
Great, thanks for the advice and reassurances!
May 29, 2017, 6:32 pm
#8
Join Date: Aug 2007
Programs: DL DM
Posts: 1,079
I've booked starting the evening before when I plan to show up the following morning where I need my room to be ready. As noted above, I clearly state that I plan on arriving in the morning and that I have booked starting the previous evening. I haven't had any problems with this approach.