Claim past flight points?

mritty , Mar 13, 2011 6:10 pm

Quote:

Originally Posted by http://www.southwest.com/html/generated/help/faqs/rapid_rewards_missing_rapid_rewards_credits_faq.ht ml

You may request past flight credit through the MySouthwest section of southwest.com (password required). After logging into your MySouthwest account:

Select the "Add Past Flight Credit" option from the toolbar on the left-hand side of your screen

Not only is there not a "Add Past Flight Credit" option on the toolbar on the left-hand side of the screen, there is no toolbar on the left-hand side of the screen.... The closest I can find to this option is the "Add Rapid Rewards Number" under travel tools, but that seems to only be for adding your account number to an upcoming trip, not a past trip.

Can anyone else find the link anywhere?

bjdsave , Mar 13, 2011 6:22 pm

Quote:

Originally Posted by mritty

With the website revamp, has anyone managed to find a link to Add credit (points) for past flights that didn't have an RR# attached originally? The Southwest.com FAQ has clearly not been updated with this new information:

Not only is there not a "Add Past Flight Credit" option on the toolbar on the left-hand side of the screen, there is no toolbar on the left-hand side of the screen.... The closest I can find to this option is the "Add Rapid Rewards Number" under travel tools, but that seems to only be for adding your account number to an upcoming trip, not a past trip.

Can anyone else find the link anywhere?

TRy This
http://www.southwest.com/account/rap...panyName=&cid=

but I entered some Tuesday ( reentered Thurs ) and have not received points or e-mail yet so dont get hopes high.

mritty , Mar 13, 2011 6:23 pm

Thanks! Now.... so I don't have to come back to this thread every time - how'd you find that? ;-)

bjdsave , Mar 13, 2011 6:24 pm

Quote:

Originally Posted by bjdsave

TRy This
http://www.southwest.com/account/rap...panyName=&cid=

but I entered some Tuesday ( reentered Thurs ) and have not received points or e-mail yet so dont get hopes high.

Just noticed that you must be logged in to use the link.
There is a little pull-down box under "Quick Links" that includes request past credit.

mritty , Mar 14, 2011 6:43 am

Thanks for the help. I created an account for my frequent travel partner, and added the three flights we've taken together in the past year. Two of them showed up under her Flight History and the points were listed in her account almost immediately. The third (the least recent one) hasn't shown up yet, however. Kinda odd. Also, fwiw, the one of the two that did post was pre-3/1/11 and the points deposited were 1200, rather than based on the fare.

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