New [Plusgrade] upgrade system and SK ditches OT [2016-2022]
Apr 28, 2016, 1:50 am
#106
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
That's a generic trend. The problem I've noticed with SAS recently is that they start putting out media messages before they have all the details and seem to completely ignore certain other media worthy news.
Apr 28, 2016, 5:12 am
#107
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
Z & A earns 200% on A3 M&B: http://www.wheretocredit.com/english...ian-airlines/z
Apr 28, 2016, 1:42 pm
#108
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
My plusgrade for ARN-HKG from Plus to Business is between xxx€-xxx€ one way. My so far valid(?) OT bid is 208€. As there are some weeks for my departure, I actually have not yet decided, should I try OT or email them for refund and go with Plusgrade or just fly Plus (OT not valid anymore). I just want to avoid double bidding.
Apr 28, 2016, 3:00 pm
#110
Join Date: Jul 2012
Programs: BA Gold (OWE), SAS Diamond (*G)
Posts: 584
It seems to me OptionTown and now this new system have more friction in the end user experience (sign up, work out what benefits you're actually paying for - not non-SK earnings or extra baggage, work out how much you want to pay, then only later find out if you were upgraded). For BA's POUGs it's an offer in MMB or OLCI triggered when the booked service class is oversold or there are spaces in a higher class that BA would like to sell but haven't yet. When done at OLCI, it's a fairly smooth part of the check in process to fork over some extra cash for the upgrade.
It's all so annoying - they've replaced one complicated system with another equally complicated, more expensive system with lots of sneaky caveats. Why not replace it with a simple targeted upgrade system - at least like Finnair and ideally like BA? I can't see how that would be bad for revenue.
Apr 28, 2016, 6:32 pm
#111
Join Date: Jul 2008
Programs: WN A List
Posts: 42
OT Refund
Several people are asking what the Optiontown-SAS status is and whether a refund should be requested. I don't see a response or may have missed it. . Any update? Is Optiontown dead on SAS and, if so, how come it is using our money and not contacting us?
Apr 28, 2016, 8:46 pm
#112
Join Date: May 2010
Location: ZRH / CPH
Programs: SK EBD ; LH SEN *Gold ; IHG Ambassador ; HHonors Diamond ; Marriott Gold
Posts: 29
I booked an upgrade last month for my upcoming cph-iad on may 9th.
As I read optiontown is slow on refunds, I may make a claim at my credit card issuer for getting my money back?!
The answer of ot:
Thank you for contacting Optiontown!
We request you to give some time to solve the case and provide you with refund details. We have many cases form SAS and we are now in our last and final step to solve all the refund related cases from SAS. So, we will send an email once we resolve this case as well.
We appreciate your patience and understanding in this matter!
As I read optiontown is slow on refunds, I may make a claim at my credit card issuer for getting my money back?!
The answer of ot:
Thank you for contacting Optiontown!
We request you to give some time to solve the case and provide you with refund details. We have many cases form SAS and we are now in our last and final step to solve all the refund related cases from SAS. So, we will send an email once we resolve this case as well.
We appreciate your patience and understanding in this matter!
Apr 28, 2016, 11:54 pm
#113
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,959
It makes no sense, picking and choosing the benefits of the new class to offer. Very bizarre, and yet another reason not to bid - compare with BA's proactive online upgrades (POUGs) which increase earnings (on all oneworld FFPs), give all the benefits of the new class (but make the ticket inflexible), and are (to my mind) often competitively priced. It's also nice to have a confirmed space in the new class immediately after completing the transaction.
It seems to me OptionTown and now this new system have more friction in the end user experience (sign up, work out what benefits you're actually paying for - not non-SK earnings or extra baggage, work out how much you want to pay, then only later find out if you were upgraded). For BA's POUGs it's an offer in MMB or OLCI triggered when the booked service class is oversold or there are spaces in a higher class that BA would like to sell but haven't yet. When done at OLCI, it's a fairly smooth part of the check in process to fork over some extra cash for the upgrade.
It seems to me OptionTown and now this new system have more friction in the end user experience (sign up, work out what benefits you're actually paying for - not non-SK earnings or extra baggage, work out how much you want to pay, then only later find out if you were upgraded). For BA's POUGs it's an offer in MMB or OLCI triggered when the booked service class is oversold or there are spaces in a higher class that BA would like to sell but haven't yet. When done at OLCI, it's a fairly smooth part of the check in process to fork over some extra cash for the upgrade.
It's all so annoying - they've replaced one complicated system with another equally complicated, more expensive system with lots of sneaky caveats. Why not replace it with a simple targeted upgrade system - at least like Finnair and ideally like BA? I can't see how that would be bad for revenue.
Apr 29, 2016, 2:41 am
#114
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
I booked an upgrade last month for my upcoming cph-iad on may 9th.
As I read optiontown is slow on refunds, I may make a claim at my credit card issuer for getting my money back?!
The answer of ot:
Thank you for contacting Optiontown!
We request you to give some time to solve the case and provide you with refund details. We have many cases form SAS and we are now in our last and final step to solve all the refund related cases from SAS. So, we will send an email once we resolve this case as well.
We appreciate your patience and understanding in this matter!
As I read optiontown is slow on refunds, I may make a claim at my credit card issuer for getting my money back?!
The answer of ot:
Thank you for contacting Optiontown!
We request you to give some time to solve the case and provide you with refund details. We have many cases form SAS and we are now in our last and final step to solve all the refund related cases from SAS. So, we will send an email once we resolve this case as well.
We appreciate your patience and understanding in this matter!
Apr 29, 2016, 10:56 am
#115
Join Date: Feb 2015
Location: Netherlands
Programs: A3*G
Posts: 132
- I flew today on a flight upgraded through OptionTown, the upgrade confirmation arrived after SAS made the announcement about PlusGrade.
- Tomorrow I will fly a segment upgraded through PlusGrade. I am curious to see how this will credit to A3..
- Tomorrow I will fly a segment upgraded through PlusGrade. I am curious to see how this will credit to A3..
Apr 30, 2016, 4:45 am
#119
Join Date: Sep 2012
Location: AGH
Posts: 5,976
110€ is a pretty decent (or in fact very good) price. Didn't think they would accept such a low bid - Never have seen PlusGrade clear such cheap upgrade offers on LH group flights. Perhaps an introductory offer? We have seen very cheap OT upgrades in the past (e.g. I flew CPH-BKK M to C for 250€ 5 years ago).
Anyway, will be fun to see what gets credited to A3 if the boarding pass says the booking class is A
Anyway, will be fun to see what gets credited to A3 if the boarding pass says the booking class is A
Apr 30, 2016, 5:09 am
#120
Join Date: Feb 2015
Location: Netherlands
Programs: A3*G
Posts: 132
110€ is a pretty decent (or in fact very good) price. Didn't think they would accept such a low bid - Never have seen PlusGrade clear such cheap upgrade offers on LH group flights. Perhaps an introductory offer? We have seen very cheap OT upgrades in the past (e.g. I flew CPH-BKK M to C for 250€ 5 years ago).
Anyway, will be fun to see what gets credited to A3 if the boarding pass says the booking class is A
Anyway, will be fun to see what gets credited to A3 if the boarding pass says the booking class is A
Y and A should both credit 200% on A3, so I am still very curious what will happen.