Q credits upgrade
Jun 10, 2014, 12:03 pm
#1
Original Poster
Join Date: Apr 2012
Posts: 1,727
Q credits upgrade
Hi!
How long does it take for the Qmiles team to reply on the upgrade success using Qcredits? Called the Qmiles team on Monday late afternoon to check for upgrade availability and bought the ticket and send in a upgrade request immediately. No reply so far. Anyone can advise on the wait time?
How long does it take for the Qmiles team to reply on the upgrade success using Qcredits? Called the Qmiles team on Monday late afternoon to check for upgrade availability and bought the ticket and send in a upgrade request immediately. No reply so far. Anyone can advise on the wait time?
Jun 10, 2014, 12:52 pm
#2
Join Date: Dec 2011
Location: LHR
Programs: QR Platinum, WY Gold, Shangri-la Diamond, Hilton Diamond
Posts: 1,151
Generally for me it's been somewhere between 4 and 22 hours - so hopefully you'll hear back shortly. The last upgrade request I made I was given less than 5 hours (seriously!) in which to get my ticket reissued - so keep checking your emails regularly.
Jun 10, 2014, 2:41 pm
#3
Join Date: Sep 2013
Location: ZRH
Programs: QR Privilege Club Gold; Accor LeClub Platinum
Posts: 658
Hi!
How long does it take for the Qmiles team to reply on the upgrade success using Qcredits? Called the Qmiles team on Monday late afternoon to check for upgrade availability and bought the ticket and send in a upgrade request immediately. No reply so far. Anyone can advise on the wait time?
How long does it take for the Qmiles team to reply on the upgrade success using Qcredits? Called the Qmiles team on Monday late afternoon to check for upgrade availability and bought the ticket and send in a upgrade request immediately. No reply so far. Anyone can advise on the wait time?
As for ticket re-issuing: this has been somewhat changed recently. At least from DOH, i got a new e-ticket immediately, no more need to reconfirm!
Jun 10, 2014, 3:12 pm
#4
Join Date: Mar 2007
Programs: QR Platinum
Posts: 172
It's taken me somewhat longer getting a reply. Between 24 and 96 hours. After the 96 hours I had already taken my fligth. Last time (a week ago) it took 24 hours.
So of my 5 reguests, one was answered to late, three were confirmed and one was denied.
But at the check-in desk for the flight, that was denied upgrade, I got an opup. So I was happy having saved 30 Qpoints.
4 out of 5. Not to bad!
So of my 5 reguests, one was answered to late, three were confirmed and one was denied.
But at the check-in desk for the flight, that was denied upgrade, I got an opup. So I was happy having saved 30 Qpoints.
4 out of 5. Not to bad!
Jun 10, 2014, 4:03 pm
#5
Join Date: Dec 2011
Location: LHR
Programs: QR Platinum, WY Gold, Shangri-la Diamond, Hilton Diamond
Posts: 1,151
My last request for an award upgrade ex-DOH was confirmed on 26 May but I still had to call up and go through the process (even though no charge was applicable). Is this a very recent thing?
Jun 10, 2014, 4:10 pm
#6
Join Date: Dec 2011
Location: LHR
Programs: QR Platinum, WY Gold, Shangri-la Diamond, Hilton Diamond
Posts: 1,151
Jun 11, 2014, 12:35 am
#9
Join Date: Sep 2013
Location: ZRH
Programs: QR Privilege Club Gold; Accor LeClub Platinum
Posts: 658
However, I talked about that with my local PC-rep when QR changed their award-fees. He already mentioned last October that re-confirmation is not really necessary anymore ex DOH, and that this should (in his opinion) be changed "soon".
Jun 11, 2014, 1:01 am
#10
Join Date: Dec 2011
Location: LHR
Programs: QR Platinum, WY Gold, Shangri-la Diamond, Hilton Diamond
Posts: 1,151
Strangely enough, this was on 21 May...
However, I talked about that with my local PC-rep when QR changed their award-fees. He already mentioned last October that re-confirmation is not really necessary anymore ex DOH, and that this should (in his opinion) be changed "soon".
However, I talked about that with my local PC-rep when QR changed their award-fees. He already mentioned last October that re-confirmation is not really necessary anymore ex DOH, and that this should (in his opinion) be changed "soon".
Hopefully they will roll it out more consistently soon!
Jun 11, 2014, 4:05 am
#11
Join Date: Dec 2000
Location: Paramaribo, Suriname
Programs: Mileage Plus (PLATINUM); Qatar Privilege Club (PLATINUM)
Posts: 384
QR Upgrade inventory???
Friends is there a way, a tool, instrument or something else to check QR upgrade inventory or availability, so booking dates can be planned accordingly? I do not see QR on Expert Flyer. Oh, I so wish these upgrades are no longer a guessing game, or roulette. I am a QR Platinum, and my upgrade percentage, has been 0% in all of 2013 and 0% so far in 2014 !! Actually, I am now waiting to hear about my business class to first class upgrade for Friday 13 June from DOH LHR on the QR011. I booked this flight, in business class, 4 months ago, and immediately put in the request for the upgrade. Still waiting ... 
Jun 11, 2014, 6:46 am
#12
Join Date: Aug 2012
Location: CMB/LHR
Programs: QR Gold / OW Sapphire, Le Club Accor Gold, Shangri La Jade
Posts: 144
Friends is there a way, a tool, instrument or something else to check QR upgrade inventory or availability, so booking dates can be planned accordingly? I do not see QR on Expert Flyer. Oh, I so wish these upgrades are no longer a guessing game, or roulette. I am a QR Platinum, and my upgrade percentage, has been 0% in all of 2013 and 0% so far in 2014 !! Actually, I am now waiting to hear about my business class to first class upgrade for Friday 13 June from DOH LHR on the QR011. I booked this flight, in business class, 4 months ago, and immediately put in the request for the upgrade. Still waiting ...
And with regards to using Qcredits, I have had zero luck on the eight requests I have put in over the past 12 months, though I have been lucky enough to receive two OpUps (but not on the same sectors as my Q requests).
Jun 11, 2014, 7:23 am
#13
Join Date: Mar 2007
Programs: QR Platinum
Posts: 172
Friends is there a way, a tool, instrument or something else to check QR upgrade inventory or availability, so booking dates can be planned accordingly? I do not see QR on Expert Flyer. Oh, I so wish these upgrades are no longer a guessing game, or roulette. I am a QR Platinum, and my upgrade percentage, has been 0% in all of 2013 and 0% so far in 2014 !! Actually, I am now waiting to hear about my business class to first class upgrade for Friday 13 June from on the QR011. I booked this flight, in business class, 4 months ago, and immediately put in the request for the upgrade. Still waiting ...
Have you tried checking availability on the QR website?
Jun 11, 2014, 9:47 am
#14
Original Poster
Join Date: Apr 2012
Posts: 1,727
Just received upgrade confirmation and tickets reissued
Just to confirm, I will still receive the qpoints and miles on the original booking right?
About codeshare flight, I also get to earn miles and points on it as well? Marketed by QR, operated by CX.
Just to confirm, I will still receive the qpoints and miles on the original booking right?
About codeshare flight, I also get to earn miles and points on it as well? Marketed by QR, operated by CX.
Jun 11, 2014, 12:35 pm
#15
Join Date: Sep 2013
Location: ZRH
Programs: QR Privilege Club Gold; Accor LeClub Platinum
Posts: 658
Yes and yes, you'll get points for the original class of booking, and you get qpoints/miles for the CX flight (correct me if I'm wrong on that, but I'd be very surprised..).
Last edited by zehbra; Jun 11, 2014 at 12:36 pm Reason: clarification