Qantas upgrades Business Class sleep experience
#16
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 769
#17
Join Date: Dec 2005
Location: SYD
Programs: QF Platinum (LTG), OW Emerald, Accor Platinum; Hyatt Explorist.
Posts: 2,165
I'm annoyed about the reduction in lavs for J class. QF has told me "feedback on the whole has been positive"- from whom I ask..the Y class pax who now get to sit upstairs???
Secondly, why are we going to the USA, with all due respect, to have our amenity kits made? Whats wrong with an Australian designer using Australian products? Reeks of the John Travolta safety video.
I have traveled Royal Brunei who offer full duvet and full sized pillows (besides the small pillow on yr seat as you board as well as standard J class thin blanket). They stowed them away nicely and were very efficient in their service regardless. Further, Virgin craplantic also provide same thing and do it well thus I wouldn't panic too much.
The jury is out as far as I'm concerned until I try the service and note the attitude of the crew who now have another service item to provide.
CJ
Secondly, why are we going to the USA, with all due respect, to have our amenity kits made? Whats wrong with an Australian designer using Australian products? Reeks of the John Travolta safety video.
I have traveled Royal Brunei who offer full duvet and full sized pillows (besides the small pillow on yr seat as you board as well as standard J class thin blanket). They stowed them away nicely and were very efficient in their service regardless. Further, Virgin craplantic also provide same thing and do it well thus I wouldn't panic too much.
The jury is out as far as I'm concerned until I try the service and note the attitude of the crew who now have another service item to provide.
CJ
#18
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Interesting how some are complaining about an F product standard being brought into J class.
When on BA or EK F, or even VA J Class, I ask the FA to make up my bed, and I use the bathroom. The same when I want the duvet and sheets removed.
When on BA or EK F, or even VA J Class, I ask the FA to make up my bed, and I use the bathroom. The same when I want the duvet and sheets removed.
#20
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
#23
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
I just received a QFF email highlighting the business class sleep service on the London-Sydney route.
But this route is now via DXB, right? It leaves LHR around 1030 at night and its less than 7 hours to DXB, arriving before 530am according to a UK-oriented body clock. So that's less than 4 hours sleep allowing for takeoff/meal service/landing procedures. Maybe its just me but I find it hard to get excited about having a duvet and my bed made for this sector.
Come to think of it....not excited about doing this sector at all ! I fly direct to Sydney 1-2 times a year.... in either direction, the LHR-DXB leg is relatively short but it is at a time you want to be sleeping if your body is coming off, or going onto, UK time. I guess if I was still a young and exciteable backpacker I wouldnt care... (but then, I couldnt afford J as a backpacker either !)
But this route is now via DXB, right? It leaves LHR around 1030 at night and its less than 7 hours to DXB, arriving before 530am according to a UK-oriented body clock. So that's less than 4 hours sleep allowing for takeoff/meal service/landing procedures. Maybe its just me but I find it hard to get excited about having a duvet and my bed made for this sector.
Come to think of it....not excited about doing this sector at all ! I fly direct to Sydney 1-2 times a year.... in either direction, the LHR-DXB leg is relatively short but it is at a time you want to be sleeping if your body is coming off, or going onto, UK time. I guess if I was still a young and exciteable backpacker I wouldnt care... (but then, I couldnt afford J as a backpacker either !)
#24
Join Date: Jul 2008
Location: Kent, UK
Programs: BA Gold, SPG Platinum, Marriott Platinum, Hilton Diamond
Posts: 3,809
No sign of this service on the 128 yesterday. Bit disappointed to be honest. How many months does it take to load up some duvets? Not that I would have used it because the cabin was so damn hot. Also the meal service took almost three hours to complete from take off, not great on a 9 hour night flight.
#25
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
No sign of this service on the 128 yesterday. Bit disappointed to be honest. How many months does it take to load up some duvets? Not that I would have used it because the cabin was so damn hot. Also the meal service took almost three hours to complete from take off, not great on a 9 hour night flight.
It is not offered, nor advertised to be offered on QF128.
#26
Join Date: Jul 2008
Location: Kent, UK
Programs: BA Gold, SPG Platinum, Marriott Platinum, Hilton Diamond
Posts: 3,809
#27
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
I can relate to that (the 3 hr meal service). I'm on CX next month specifically because of QF's delays in getting the evening meal service underway and their insistence on 2 hr start to breakfast before landing. Oh, and as for heavy duvet, well, that'd be good for sleeping on with a nice light blanket over me - given the QF cabin temperatures seem set to "simmer".
#28
Join Date: Jul 2008
Location: Kent, UK
Programs: BA Gold, SPG Platinum, Marriott Platinum, Hilton Diamond
Posts: 3,809
Actually, the article does not specifically exclude other services:
"The programme, which includes duvets and a special doze-inducing tea in an effort to help travellers sleep better, will then be extended to other overnight runs including Melbourne-Los Angeles flights as well as the long haul to London."
It then goes on further to say:
"Qantas says that on shorter night flights, an express breakfast service will 'give customers even more sleep time.'"
I don't believe that I'm wrong in making the assumption that this service is expected to be rolled out on all night flights.
What about the amenity kits? Different on different flights? That does not make sense to me.
"The programme, which includes duvets and a special doze-inducing tea in an effort to help travellers sleep better, will then be extended to other overnight runs including Melbourne-Los Angeles flights as well as the long haul to London."
It then goes on further to say:
"Qantas says that on shorter night flights, an express breakfast service will 'give customers even more sleep time.'"
I don't believe that I'm wrong in making the assumption that this service is expected to be rolled out on all night flights.
What about the amenity kits? Different on different flights? That does not make sense to me.
#29
Join Date: Jul 2008
Location: Kent, UK
Programs: BA Gold, SPG Platinum, Marriott Platinum, Hilton Diamond
Posts: 3,809
My LHR to HKG BA flight had the perfect cabin temp, slightly cool. We did have an extremely experienced crew though so maybe that had something to do with it.
#30
Join Date: Jul 2008
Location: Kent, UK
Programs: BA Gold, SPG Platinum, Marriott Platinum, Hilton Diamond
Posts: 3,809
Right, from the Qantas website:
"Get sleepy in Business. Our new sleep service, including a new mattress, duvet and turndown service, is now rolling out in International Business cabins across the network. Enjoy the service on flights QF107 and 108 to LA now, soon to be followed by more flights to LA from 17 December; Dallas, Johannesburg and New York from 7 January; Singapore, London and Frankfurt from 14 January; and Hong Kong, Narita, Bangkok, Jakarta, Shanghai and Manila from 28 January 2013."
m0hamed, I'm afraid that it's not me making the wrong assumptions at all.
"Get sleepy in Business. Our new sleep service, including a new mattress, duvet and turndown service, is now rolling out in International Business cabins across the network. Enjoy the service on flights QF107 and 108 to LA now, soon to be followed by more flights to LA from 17 December; Dallas, Johannesburg and New York from 7 January; Singapore, London and Frankfurt from 14 January; and Hong Kong, Narita, Bangkok, Jakarta, Shanghai and Manila from 28 January 2013."
m0hamed, I'm afraid that it's not me making the wrong assumptions at all.