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Old Nov 21, 11, 8:18 pm   #1
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Qantas PR failure

Quote:
Originally Posted by smh
At midday, the Qantas PR team operating the @QantasAirways twitter account, sent out a call for luxury flying experiences.
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The idea, it seems, was to reward a winning tweet with a Qantas first class gift pack.
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Within an hour, the hashtag was trending across the country, but the tweets were not quite what management expected.

@GrogsGamut tweeted: "#QantasLuxury- when the passengers arrive before the couriers delivering the lockout notices do".

@aptronym said: "Getting from A to B without the plane being grounded or an engine catching fire. #qantasluxury".

And @the-aaron-smith said: "#qantasluxury is chartering a Greyhound bus and arriving at your destination days before your grounded Qantas flight".

Social media expert James Griffin from SR7 said that by about 1pm, Australians were sending out 51 tweets a minute on the hashtag. The majority of these were tweets making fun of the idea of #qantasluxury.
http://www.smh.com.au/travel/travel-...122-1nsa4.html
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Old Nov 21, 11, 8:29 pm   #2
 
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This would be RedRoo, wouldn't it?
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Old Nov 21, 11, 9:05 pm   #3
 
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Qf should just give up on social media
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Old Nov 21, 11, 10:22 pm   #4
 
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Quote:
Originally Posted by brenrox View Post
Qf should just give up on social media
Yes, because the sensible people have better things to waste their time on.
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Old Nov 21, 11, 11:04 pm   #5
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Originally Posted by Himeno View Post
Yes, because the sensible people have better things to waste their time on.
Hmm... so you wouldn't class yourself as sensible then? Is not FT "social media"?
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Old Nov 22, 11, 12:16 am   #6
 
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They'll get better at in time.

Everyone is learning to master this newish beast
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Old Nov 22, 11, 12:36 am   #7
 
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I am no social media expert but how is this a PR fail? Has it not gotten a bunch of people talking about QF and luxury?
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Old Nov 22, 11, 1:40 am   #8
 
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Quote:
Originally Posted by nonce View Post
I am no social media expert but how is this a PR fail? Has it not gotten a bunch of people talking about QF and luxury?
Not as such, no...for example "Qantas Luxury is a SQ codeshare"

Last edited by BadgerBoi; Nov 22, 11 at 1:46 am..
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Old Nov 22, 11, 1:41 am   #9
 
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Quote:
Originally Posted by brenrox View Post
Qf should just give up on social media
They should, but I really hope they don't
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Old Nov 22, 11, 5:51 am   #10
 
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Originally Posted by nonce View Post
I am no social media expert but how is this a PR fail? Has it not gotten a bunch of people talking about QF and luxury?
+ 1
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Old Nov 22, 11, 7:23 am   #11
 
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Quote:
Originally Posted by Himeno View Post
Yes, because the sensible people have better things to waste their time on.
Yes same feeling here.
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Old Nov 22, 11, 7:24 am   #12
 
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Originally Posted by Dave Noble View Post
Hmm... so you wouldn't class yourself as sensible then? Is not FT "social media"?
I would say here is more serious business talks here.
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Old Nov 22, 11, 9:40 am   #13
 
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More here:

#QantasLuxury Twitter campaign spectacularly backfires on Qantas

Quote:
Is there anything that Qantas can do right? Not it seems at the moment. Just weeks after having been slammed for its bad social media service as its aircraft were grounded the Australian airline thought it had a nice little idea to restore its reputation.

A simple Twitter competition run by the Qantas PR via the @QantasAirways Twitter account. It asked for passengers to send in their luxury flying experiences under the #QantasLuxury hashtag. Simple enough. What could possible go wrong? Let’s start with everything.
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Old Nov 22, 11, 12:52 pm   #14
 
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This is a regulated and orderly discussion forum.

The "brain dead" use twitter and to a lesser extent facebook.
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Old Nov 22, 11, 12:55 pm   #15
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Originally Posted by Lonely Flyer View Post
This is a regulated and orderly discussion forum.

The "brain dead" use twitter and to a lesser extent facebook.
This is still social media; that there are other social media tools which some here want to denigrate , insulting users of social media is an attack on oneself
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