Kimpton charging for not-taken minibar items
Oct 10, 2014, 1:57 pm
#31
Company Representative - Kimpton Hotels and Restaurants
Join Date: Mar 2012
Location: San Francisco, CA
Programs: Kimpton Karma Rewards
Posts: 92
Hi Everyone,
SO sorry our spiffy new email address is a dud. I'll be speaking to my friends in IT about that. In the meantime - and I'm sorry to make you go through the extra steps - would anyone who's having this issue please send me a private message and I'll make sure all of your erroneous charges are credited.
And no, StackM. A week's delay in either the hotel or our Kimpton Karma desk getting back to you is not normal. It's disappointing.
Hope to hear from you soon,
Susan
SO sorry our spiffy new email address is a dud. I'll be speaking to my friends in IT about that. In the meantime - and I'm sorry to make you go through the extra steps - would anyone who's having this issue please send me a private message and I'll make sure all of your erroneous charges are credited.
And no, StackM. A week's delay in either the hotel or our Kimpton Karma desk getting back to you is not normal. It's disappointing.
Hope to hear from you soon,
Susan
Oct 30, 2014, 8:15 pm
#32
Join Date: Oct 2014
Location: Bay Area, CA
Programs: Currently: UA 1K | Previously: AS MVPG75K, SPG Gold, Kimpton IC, HH Gold
Posts: 144
I'm a Kimpton IC and this hasn't happened to me yet. Perhaps the people at Hotel Vintage (Seattle) don't have this issue. I'm at the hotel every couple weeks, for business. I use my Raid The Bar benefit maybe half the time, and always mention upon checkout whether I used it or not, and what I took.
Also, I am exceptionally good looking. So, I just get free stuff. Y'know, for free.
Also, I am exceptionally good looking. So, I just get free stuff. Y'know, for free.
Nov 4, 2014, 8:08 am
#33
Join Date: Jan 2013
Location: Chicago
Programs: Starwood Platinum, AA Exec Plat, Marriott Platinum, Hyatt Diamond, Kimpton Inner Circle, Hertz PC
Posts: 99
Out of my 8 stays at the monaco in Philadelphia this year, I did have this happen to me once. I called and they quickly refunded me. I always get my receipt from Kimpton electronically and noticed the mischarge immediately on my e-receipt.
I love everything about kimpton, so once in a while this is not a big deal for me, although I can definitely understand the frustration for the folks who have had this happen more frequently.
I love everything about kimpton, so once in a while this is not a big deal for me, although I can definitely understand the frustration for the folks who have had this happen more frequently.
Nov 4, 2014, 1:45 pm
#34
Join Date: Jul 2005
Programs: Alaska MVP Gold, Costco Executive Member, Safeway Club Card
Posts: 289
e-receipt? Tell me more...
Nov 7, 2014, 6:03 pm
#35
Join Date: Jul 2005
Programs: Alaska MVP Gold, Costco Executive Member, Safeway Club Card
Posts: 289
Out of my 8 stays at the monaco in Philadelphia this year, I did have this happen to me once. I called and they quickly refunded me. I always get my receipt from Kimpton electronically and noticed the mischarge immediately on my e-receipt.
I love everything about kimpton, so once in a while this is not a big deal for me, although I can definitely understand the frustration for the folks who have had this happen more frequently.
I love everything about kimpton, so once in a while this is not a big deal for me, although I can definitely understand the frustration for the folks who have had this happen more frequently.
I am VERY curious about the e-receipt since the only option I have been told is the paper receipt at check-out.
Knock on wood...luckily these mischarges have only happened on personal stays. It would be a much bigger pain for me on business stays due to our company expense reporting software and the difficulty of reconciling refunds. So much so that I would probably just let it go and say that I ate/drank the item.
Nov 23, 2014, 8:34 am
#36
Original Poster
Join Date: Jun 2000
Location: JFK > LGA >> EWR
Programs: AA EXP 1.2mm, Kimpton IC, Starwood Gold, Marriott Gold
Posts: 2,180
Check your bills carefully... on my last stay I had the Raid the Mini Bar apply as a positive amount, not a credit -- i.e. they charged me double for the minibar item. Yikes! Had to call to get that fixed.
Jan 11, 2015, 6:55 pm
#37
Join Date: Apr 2010
Location: Northern California
Programs: AA Plat Pro, Marriott Titanium, IHG Plat, HH Gold, Hyatt Globalist, Aeroplan 25K, UA Silver
Posts: 494
Just stayed at a Kimpton where there was a mini-bar charge after I left. I called and it was immediately removed. When I asked what might have occurred, I was advised that a third party handles the mini-bar and that on occasion room numbers might be inadvertently transposed. Otherwise, I haven't had any issues with unwarranted charges.
Jan 11, 2015, 7:00 pm
#38
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Sounds like systematic revenue enhancement.
Feb 6, 2015, 12:01 am
#39
Join Date: Jul 2005
Programs: Alaska MVP Gold, Costco Executive Member, Safeway Club Card
Posts: 289
Damn! Just got nailed for a small mystery amount on a business stay. This is at a property that uses the red "access pull tab" on the mini fridge too (which I left intact.)
*All past errant Kimpton charges have been beverage related.
*All past errant Kimpton charges have been beverage related.
Feb 25, 2015, 11:19 am
#40
Join Date: Dec 2005
Location: SEA
Programs: Kimpton Inner Circle, HHonors Silver, Delta Gold Medallion
Posts: 155
Add the Seattle Palladian to the list of perpetrators.
I took $9 worth of items from the minibar and saw that it was properly charged and then credited (Raid The Bar) on my folio as I departed.
Two days later, a separate $21 charge popped up on my credit card statement. It turns out they not only charged me the $9 again but also added a mini-bottle of vodka that I didn't consume. It took a 10-minute phone conversation to get the charge reversed.
I took $9 worth of items from the minibar and saw that it was properly charged and then credited (Raid The Bar) on my folio as I departed.
Two days later, a separate $21 charge popped up on my credit card statement. It turns out they not only charged me the $9 again but also added a mini-bottle of vodka that I didn't consume. It took a 10-minute phone conversation to get the charge reversed.
Mar 5, 2015, 9:54 am
#41
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
Kimpton charging for not-taken minibar items
I had a ~$50 room rate charge added to an award stay. Didn't catch it on the way out but when reviewing my bill later I saw it. Two calls to the hotel and it was immediately removed. First call was later at night and the person who could remove such charges was home for the night.
Cheers
Cheers
Mar 11, 2015, 12:20 pm
#42
Join Date: Jul 2005
Programs: Alaska MVP Gold, Costco Executive Member, Safeway Club Card
Posts: 289
I had a ~$50 room rate charge added to an award stay. Didn't catch it on the way out but when reviewing my bill later I saw it. Two calls to the hotel and it was immediately removed. First call was later at night and the person who could remove such charges was home for the night.
Cheers
Cheers
Was this under the guise of resort fees or something similar?
Mar 11, 2015, 12:25 pm
#43
Join Date: Jul 2005
Programs: Alaska MVP Gold, Costco Executive Member, Safeway Club Card
Posts: 289
Had to follow up on several of these lately. Not difficult but it is time consuming.
I really hope there is a solution in the works.
I don't have any good ideas but a notification would be nice so that we don't have to sleuth these out on our own via cross referencing credit card statements.
I really hope there is a solution in the works.
I don't have any good ideas but a notification would be nice so that we don't have to sleuth these out on our own via cross referencing credit card statements.
Mar 12, 2015, 9:47 pm
#44
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,065
The solution is to run a competent business. I know of no other hotel chain where this is a regular issue. I really can't figure out how/why Kimpton has let this be for so long. They do such a good job with other issues that it's a shame something like this leaves a bad impression on guests.
Mar 15, 2015, 12:56 pm
#45
Join Date: Jun 2003
Location: Atlanta, GA
Programs: United Mileage Plus, Delta Skymiles, SPG
Posts: 58
Funny, just checked out of Hotel La Jolla and noticed on my emailed receipt an extra mini bar purchase that we didn't take also. No provisional folio under the door to review and the item wasn't on the list of charges read to me at checkout. Ah well.