TAP passenger information
Oct 17, 2016, 8:38 am
#1
Original Poster
Join Date: Aug 2015
Posts: 147
TAP passenger information
I booked a flight from the US at flytap.com. Unlike the other airline sites, I was not asked for some detailed passenger information, such as passport number, Global Entry number, emergency contact, etc. While my name is "Mr Paul Scott Smith" (example), at the site it is listed as "PaulScottMr Smith".
I can't find ways to add or correct these online. The 800 number has a wait time of 15 minutes. Any suggestions? Thanks.
I can't find ways to add or correct these online. The 800 number has a wait time of 15 minutes. Any suggestions? Thanks.
Oct 18, 2016, 3:19 am
#3
Join Date: Jan 2016
Posts: 905
I wanted to try them. Gave up in the end and booked Iberia. There appeared to be no way to easily reach them, other than the suggestion of Twitter: and presumably that means sending a tweet that my twitter connections can see or am I confused?
I don't want to ask my questions in such a public way.
I don't want to ask my questions in such a public way.
Oct 18, 2016, 9:16 am
#4
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,792
DM (direct message) is private and not seen by anyone.
TAP's Twitter team is excellent; handled a rebook/cancellation issue for me in no time. Can't recommend them highly enough.
TAP's Twitter team is excellent; handled a rebook/cancellation issue for me in no time. Can't recommend them highly enough.
Oct 18, 2016, 9:27 am
#5
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,792
I booked a flight from the US at flytap.com. Unlike the other airline sites, I was not asked for some detailed passenger information, such as passport number, Global Entry number, emergency contact, etc. While my name is "Mr Paul Scott Smith" (example), at the site it is listed as "PaulScottMr Smith".
I can't find ways to add or correct these online. The 800 number has a wait time of 15 minutes. Any suggestions? Thanks.
I can't find ways to add or correct these online. The 800 number has a wait time of 15 minutes. Any suggestions? Thanks.
Listing both first names together, with the "MR"/"MRS"/"MS" appended is standard procedure; it is not a problem, it is not an error, it will not lead to any issues or problems with the airline or any immigration authorities. This is not just for TAP - many airlines do this.
You can add the necessary API information during check-in, as I did on my TAP flight last week, if you cannot do so via the "Manage My Booking" facility at the website. Note that providing an emergency contact is not mandatory.
Oct 19, 2016, 7:42 am
#6
Join Date: Jan 2016
Posts: 905
Oct 20, 2016, 6:41 am
#7
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,970
"Global Entry number" - you mean trusted traveller number to get precheck. TP does not participate (as many airlines do not).
Your name is fine. Airline rez systems are ancient, and while many have nice front ends on theirs, occasionally you'll see the name concatenated as L_Name/F_NameM_Name_Title. That's normal. Nothing to worry about here.
Your name is fine. Airline rez systems are ancient, and while many have nice front ends on theirs, occasionally you'll see the name concatenated as L_Name/F_NameM_Name_Title. That's normal. Nothing to worry about here.
Oct 22, 2016, 7:56 am
#8
Original Poster
Join Date: Aug 2015
Posts: 147
I wanted to try them. Gave up in the end and booked Iberia. There appeared to be no way to easily reach them, other than the suggestion of Twitter: and presumably that means sending a tweet that my twitter connections can see or am I confused?
I don't want to ask my questions in such a public way.
I don't want to ask my questions in such a public way.
Oct 22, 2016, 7:58 am
#9
Original Poster
Join Date: Aug 2015
Posts: 147
"Global Entry number" - you mean trusted traveller number to get precheck. TP does not participate (as many airlines do not).
Your name is fine. Airline rez systems are ancient, and while many have nice front ends on theirs, occasionally you'll see the name concatenated as L_Name/F_NameM_Name_Title. That's normal. Nothing to worry about here.
Your name is fine. Airline rez systems are ancient, and while many have nice front ends on theirs, occasionally you'll see the name concatenated as L_Name/F_NameM_Name_Title. That's normal. Nothing to worry about here.
Oct 23, 2016, 10:03 am
#10
Join Date: Jul 2005
Location: PEK
Programs: A3*G, UA Gold EY Silver
Posts: 8,970
You should be able to do it once you pull up your itinerary through TP's page. I think the link is not super obvious though. If not, send a private message to TAP through facebook or twitter with your PNR and the seat you want.