Vayama/AerLingus TWOV issue for DUB; denied boarding [long]
Aug 21, 2017, 4:13 pm
#16
Join Date: May 2016
Posts: 279
Your experience sounds horrific. My sympathies. I've used the 24hr TWOV provision at heathrow years ago and u do get a stamp and are let out into the arrivals area. One thing I'm surprised by, though it's minor in the context of your story, is why your Schengen visas were limited to 7 days.
Aug 21, 2017, 8:31 pm
#17
Join Date: Jul 2016
Posts: 495
It is a single E-ticket #. It is just that one flight has a BA code and the other and IB code (though both segments are operated by one airline)
Aug 25, 2017, 3:30 am
#18
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
It's very hard to read the trip report.
If the OP (2 adults) did not require a transit visa for Ireland, then EI is on the hook to pay EUR 600 denied boarding compensation per passenger + costs of the replacement ticket.
I would hand this over to an attourney at law.
How old were the kids? Couldn't they have travelled by themselves, because they clearly didn't need a visa?
If the OP (2 adults) did not require a transit visa for Ireland, then EI is on the hook to pay EUR 600 denied boarding compensation per passenger + costs of the replacement ticket.
I would hand this over to an attourney at law.
How old were the kids? Couldn't they have travelled by themselves, because they clearly didn't need a visa?
Sep 10, 2017, 1:34 pm
#19
Original Poster
Join Date: Aug 2017
Posts: 16
It's very hard to read the trip report.
If the OP (2 adults) did not require a transit visa for Ireland, then EI is on the hook to pay EUR 600 denied boarding compensation per passenger + costs of the replacement ticket.
I would hand this over to an attourney at law.
How old were the kids? Couldn't they have travelled by themselves, because they clearly didn't need a visa?
If the OP (2 adults) did not require a transit visa for Ireland, then EI is on the hook to pay EUR 600 denied boarding compensation per passenger + costs of the replacement ticket.
I would hand this over to an attourney at law.
How old were the kids? Couldn't they have travelled by themselves, because they clearly didn't need a visa?
Thanks for the comments, warakorn and others. Issue seems to be EI - I'm still waiting to hear back from them. Their website/support had a form to fill in and I was able to include some details. (Phone call resulted in someone asking me for some info and essentially filling out same form and directing me to he web/support page). A case no. was generated and that email notes, "A member of our Guest Relations team will review your request and personally reply to you within the next 30 business days."
So at this point am still waiting. Until I explore legal options.
warakorn - kids are... both under 12 (so, minor enough that I couldn't have let them go)
Sep 12, 2017, 1:07 am
#20
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
Best option would be sue EI in MUC district court - on the basis of EC261/2004. You don't need to live in Germany. It's a pretty straightforward process.
There are many lawyers in Germany who speak English and probably would take such a case.
There are many lawyers in Germany who speak English and probably would take such a case.
Sep 20, 2017, 9:02 am
#21
Original Poster
Join Date: Aug 2017
Posts: 16
Is there a reason for doing it in MUC (because that was where denial occurred?) - that would be better than doing it in/via US where I live (and bought the ticket)?
Sep 22, 2017, 11:35 am
#22
Original Poster
Join Date: Aug 2017
Posts: 16
Thank you for that tip! I'm waiting for (some/any) response from EI - after which I'll pursue this further.
Is there a reason for doing it in MUC (because that was where denial occurred?) - that would be better than doing it in/via US where I live (and bought the ticket)?
Is there a reason for doing it in MUC (because that was where denial occurred?) - that would be better than doing it in/via US where I live (and bought the ticket)?
Sep 25, 2017, 8:09 pm
#23
Join Date: Jul 2013
Location: IAH
Posts: 488
Thank you for that tip! I'm waiting for (some/any) response from EI - after which I'll pursue this further.
Is there a reason for doing it in MUC (because that was where denial occurred?) - that would be better than doing it in/via US where I live (and bought the ticket)?
Is there a reason for doing it in MUC (because that was where denial occurred?) - that would be better than doing it in/via US where I live (and bought the ticket)?