2,000 FREE IHG Rewards points just for joining
Jan 4, 2015, 4:10 am
#31
Join Date: Oct 2014
Location: USA
Programs: Chase Ultimate, Amex, Delta, AA, BA Avios, United, US Airways, Marriott, Hilton
Posts: 260
I Called IHG today and even spoke to supervisor but they are refusing to post 2000 enrollment points saying it was a targeted offer one had to receive by email. Of course, I forgot to take a screen shot of the offer but I don't recall any such targeting language on the website offer page.
Jan 4, 2015, 9:15 pm
#32
Join Date: May 2014
Location: Toronto-YYZ
Programs: Aeroplan, BA Executive- Blue, Lifemiles, AA Advantage, VIA Rail Preference, Iberia Plus
Posts: 565
Jan 7, 2015, 5:29 pm
#34
Join Date: May 2002
Location: Sacramento, CA, US
Posts: 2,229
Success
Using the on-line contact form, a family member asked for the "missing 1,000 points" from this promotion to be posted. That generated an email asking for evidence of the promotion and where it had been learned about.
We suddenly realized that this was a 2,000 point promotion, not 1,000, even though we had otherwise described it properly. We sent a prompt and extremely courteous reply, which also said that the likely email offer had apparently and unfortunately been deleted in the bustle of the holidays and the flood of emails, and wished the IHG Rewards Club person a happy new year, among other things, and expressed our desire to consider future stays at IHG properties as an alternative to another hotel chain.
A few days later, we received the following response from a different representative:
"Thank you for contacting IHG Rewards Club regarding your account. We appreciate the opportunity to assist you.
Foremost, we sincerely apologize for the delay of response as we are experiencing high email volume than normal.
As a gesture of our commitment to serve you better, we have credited 1,000 points to your account. Your current point balance is 1,000.
Once again, thank you for taking the time to contact us as we value your patronage. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.
Sincerely,
Bing Fritatae
Customer Care Representative
IHG Rewards Club"
At this point, I consider the matter closed, as 1,000 points, while not as good as 2,000, is still better than none.
We suddenly realized that this was a 2,000 point promotion, not 1,000, even though we had otherwise described it properly. We sent a prompt and extremely courteous reply, which also said that the likely email offer had apparently and unfortunately been deleted in the bustle of the holidays and the flood of emails, and wished the IHG Rewards Club person a happy new year, among other things, and expressed our desire to consider future stays at IHG properties as an alternative to another hotel chain.
A few days later, we received the following response from a different representative:
"Thank you for contacting IHG Rewards Club regarding your account. We appreciate the opportunity to assist you.
Foremost, we sincerely apologize for the delay of response as we are experiencing high email volume than normal.
As a gesture of our commitment to serve you better, we have credited 1,000 points to your account. Your current point balance is 1,000.
Once again, thank you for taking the time to contact us as we value your patronage. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.
Sincerely,
Bing Fritatae
Customer Care Representative
IHG Rewards Club"
At this point, I consider the matter closed, as 1,000 points, while not as good as 2,000, is still better than none.
Jan 7, 2015, 6:33 pm
#36
Join Date: May 2014
Location: Toronto-YYZ
Programs: Aeroplan, BA Executive- Blue, Lifemiles, AA Advantage, VIA Rail Preference, Iberia Plus
Posts: 565
Well I tried calling back and apparently they said the same thing, I need to stay within 90 days at a qualifying rate, but that I"ll get 3000 points after.
Lucky for me, both count for me, but I'll play it by ear and hope that it works out.
Lucky for me, both count for me, but I'll play it by ear and hope that it works out.
Jan 9, 2015, 10:33 pm
#40
Join Date: Sep 2014
Posts: 13
I failed to sign up during the promotion time, I ended up signing up Dec 24. I found a new member bonus on my offers though, and completed a stay at a Holiday Inn Express Jan 3. Jan 8 I was credited with 3,000 points.
Edit: Just checked my offers again, and the dates for this new member bonus is Jan 2-March 31.
Edit: Just checked my offers again, and the dates for this new member bonus is Jan 2-March 31.
Feb 9, 2015, 1:42 pm
#42
Join Date: May 2002
Location: Sacramento, CA, US
Posts: 2,229
2,000 points turn into 3,000
Using the on-line contact form, a family member asked for the "missing 1,000 points" from this promotion to be posted. That generated an email asking for evidence of the promotion and where it had been learned about.
We suddenly realized that this was a 2,000 point promotion, not 1,000, even though we had otherwise described it properly. We sent a prompt and extremely courteous reply, which also said that the likely email offer had apparently and unfortunately been deleted in the bustle of the holidays and the flood of emails, and wished the IHG Rewards Club person a happy new year, among other things, and expressed our desire to consider future stays at IHG properties as an alternative to another hotel chain.
A few days later, we received the following response from a different representative:
"Thank you for contacting IHG Rewards Club regarding your account. We appreciate the opportunity to assist you.
Foremost, we sincerely apologize for the delay of response as we are experiencing high email volume than normal.
As a gesture of our commitment to serve you better, we have credited 1,000 points to your account. Your current point balance is 1,000.
Once again, thank you for taking the time to contact us as we value your patronage. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.
Sincerely,
Bing Fritatae
Customer Care Representative
IHG Rewards Club"
At this point, I consider the matter closed, as 1,000 points, while not as good as 2,000, is still better than none.
We suddenly realized that this was a 2,000 point promotion, not 1,000, even though we had otherwise described it properly. We sent a prompt and extremely courteous reply, which also said that the likely email offer had apparently and unfortunately been deleted in the bustle of the holidays and the flood of emails, and wished the IHG Rewards Club person a happy new year, among other things, and expressed our desire to consider future stays at IHG properties as an alternative to another hotel chain.
A few days later, we received the following response from a different representative:
"Thank you for contacting IHG Rewards Club regarding your account. We appreciate the opportunity to assist you.
Foremost, we sincerely apologize for the delay of response as we are experiencing high email volume than normal.
As a gesture of our commitment to serve you better, we have credited 1,000 points to your account. Your current point balance is 1,000.
Once again, thank you for taking the time to contact us as we value your patronage. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.
Sincerely,
Bing Fritatae
Customer Care Representative
IHG Rewards Club"
At this point, I consider the matter closed, as 1,000 points, while not as good as 2,000, is still better than none.
Feb 9, 2015, 8:57 pm
#43
Join Date: Jun 2011
Location: Montreal
Posts: 221
You had me look at my account and now have 4000 pts, the 2000 from goodwill adjustment when i called Beginning of jan + 2000 with the right promo code!
Feb 15, 2015, 1:09 am
#44
Join Date: Jan 2011
Posts: 15
I Called IHG today and even spoke to supervisor but they are refusing to post 2000 enrollment points saying it was a targeted offer one had to receive by email. Of course, I forgot to take a screen shot of the offer but I don't recall any such targeting language on the website offer page.
How on earth could such an enrollment offer be targeted?
IHG seems to have lost itself in its promotional games.
Feb 25, 2015, 2:34 pm
#45
Join Date: Oct 2014
Posts: 447
They're refusing on stumping up the points for me, I quote
Thoughts?
Thank you for your kind response.
After further review, we have confirmed that you are referring to the offer, "Start Your Membership Off Right with 2,000 Bonus Points." As per the promotion mechanics, Offer can only be redeemed once per person. Must be a legal resident of the United States of America or Canada to qualify.
As such, the bonus point was not credited to your account.
We sincerely apologize for the inconvenience this issue has caused you. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.
After further review, we have confirmed that you are referring to the offer, "Start Your Membership Off Right with 2,000 Bonus Points." As per the promotion mechanics, Offer can only be redeemed once per person. Must be a legal resident of the United States of America or Canada to qualify.
As such, the bonus point was not credited to your account.
We sincerely apologize for the inconvenience this issue has caused you. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.