Originally Posted by Reindeerflame

Using the on-line contact form, a family member asked for the "missing 1,000 points" from this promotion to be posted. That generated an email asking for evidence of the promotion and where it had been learned about.

We suddenly realized that this was a 2,000 point promotion, not 1,000, even though we had otherwise described it properly. We sent a prompt and extremely courteous reply, which also said that the likely email offer had apparently and unfortunately been deleted in the bustle of the holidays and the flood of emails, and wished the IHG Rewards Club person a happy new year, among other things, and expressed our desire to consider future stays at IHG properties as an alternative to another hotel chain.

A few days later, we received the following response from a different representative:

"Thank you for contacting IHG Rewards Club regarding your account. We appreciate the opportunity to assist you.

Foremost, we sincerely apologize for the delay of response as we are experiencing high email volume than normal.

As a gesture of our commitment to serve you better, we have credited 1,000 points to your account. Your current point balance is 1,000.

Once again, thank you for taking the time to contact us as we value your patronage. Should you require further assistance, please feel free to contact the IHG Rewards Club Service Center again.

Sincerely,

Bing Fritatae
Customer Care Representative
IHG Rewards Club"

At this point, I consider the matter closed, as 1,000 points, while not as good as 2,000, is still better than none.