Jul 31, 2017, 8:56 am
Last edit by: platbrownguy
Original premium fare deal was for QR J class travel, originating in Vietnam (SGN and HAN) to several destinations across the Americas, Europe, and Africa. Travel period 8/2017 - 3/2018 inclusive, RT fares in the USD 500 - 700 range (USD $0.05 base fare).
Reports have now been circulating that all held, non-purchased fares have been canceled by the airline. Some held and then purchased fares were also canceled, but several reports indicate at least some of those have been re-instated.
For more information on flying Qatar Airways, visit the FT forum: Qatar Airways | Privilege Club. This thread in that forum is especially useful: Qatar Airways Forum Dashboard.
This wikipost is intended to help us better understand if there are any trends (by route, travel date, and/or held/ticketed status) in these cancellations. In all entries, please include: outbound or inbound departure date, origin-destination, original ticket status (only *if* "Held" or "Ticketed after Hold"), and current ticket status only *if* your ticket was cancelled ("Cancelled" or "Cancelled & Reinstated").
August HAN/SGN-XXX & XXX-HAN/SGN
Aug 05 SGN-Africa - Ticketed after Hold.
Aug 08 SGN-EZE
Aug 13 EZE-SGN
Aug 23 HAN-FRA
September HAN/SGN-XXX & XXX-HAN/SGN
Sep XX HAN-GRU
Sep 21 SGN-JFK
Sep 30 SGN-ORD - mster
Sep XX HAN-PHL
Sep XX SGN-JFK
Sep XX SGN-JFK - Held. Cancelled & Reinstated.
October HAN/SGN-XXX & XXX-HAN/SGN
Oct 03 ORD-SGN - mster
Oct 07 SGN-DFW - mster
Oct 13 DFW-SGN - mster
Oct XX SGN-JNB
November HAN/SGN-XXX & XXX-HAN/SGN
Nov 05 SGN-JFK - trapped
Nov 07 JFK-SGN - trapped
Nov 09 SGN-ORD - trapped
Nov 16 ORD-SGN - trapped
Nov XX HAN-PHL - Ticketed after Hold.
December HAN/SGN-XXX & XXX-HAN/SGN
Dec 23 SGN-DFW pbg
Dec 28 DFW-SGN pbg
Dec 28 SGN-DFW
Dec XX SGN-DFW
January HAN/SGN-XXX & XXX-HAN/SGN
Jan 10 DFW-SGN
Jan 11 HAN-DFW
Jan 13 DFW-HAN
Jan 25 SGN-ORD - Booked via OTA. Davem4 (Happy for SGN meet late Jan)
Jan 31 HAN-ATL - mster
Jan XX SGN-SOF
Jan XX HAN-PHL - Ticketed after Hold.
Jan XX SGN-Africa
Jan XX DFW-SGN
Jan XX SGN-PHL
Jan XX SGN-EZE/GRU - Three RTs.
Jan XX SGN-DFW
Jan XX SGN-DFW
February HAN/SGN-XXX & XXX-HAN/SGN
Feb 20 ATL-HAN - mster
Feb XX SGN-JNB
Feb XX PHL-SGN
Feb XX GRU-SGN - Three RTs.
Feb 09 ORD-SGN - Booked via OTA. Davem4
Feb 10 SGN-WAW - Booked via OTA. - Davem4
Feb XX SGN-JFK - Booked via OTA - lcpteck
March HAN/SGN-XXX & XXX-HAN/SGN
Mar 01 SGN-ATL - mster
Mar 07 ATL-SGN - mster
Mar 04 SGN-JFK
Mar 19 JFK-SGN
Mar 01 HAN-MIA
Mar 04 MIA-HAN
Mar XX SGN-DFW
Mar XX SGN-DFW
Mar 03 WAW-SGN - Booked via OTA. - Davem4 (Happy for SGN meet early Mar)
Held & Cancelled
Aug XX SGN-FRA - Held. Cancelled.
Oct XX SGN-JFK - Held. Cancelled.
Nov / Feb SGN-PHL - Held. Cancelled. (Held ~7:30pm. No record when I went to ticket Monday @8:30am.)
Jan / Feb SGN-JFK - Held. Cancelled.
Reports have now been circulating that all held, non-purchased fares have been canceled by the airline. Some held and then purchased fares were also canceled, but several reports indicate at least some of those have been re-instated.
For more information on flying Qatar Airways, visit the FT forum: Qatar Airways | Privilege Club. This thread in that forum is especially useful: Qatar Airways Forum Dashboard.
This wikipost is intended to help us better understand if there are any trends (by route, travel date, and/or held/ticketed status) in these cancellations. In all entries, please include: outbound or inbound departure date, origin-destination, original ticket status (only *if* "Held" or "Ticketed after Hold"), and current ticket status only *if* your ticket was cancelled ("Cancelled" or "Cancelled & Reinstated").
August HAN/SGN-XXX & XXX-HAN/SGN
Aug 05 SGN-Africa - Ticketed after Hold.
Aug 08 SGN-EZE
Aug 13 EZE-SGN
Aug 23 HAN-FRA
September HAN/SGN-XXX & XXX-HAN/SGN
Sep XX HAN-GRU
Sep 21 SGN-JFK
Sep 30 SGN-ORD - mster
Sep XX HAN-PHL
Sep XX SGN-JFK
Sep XX SGN-JFK - Held. Cancelled & Reinstated.
October HAN/SGN-XXX & XXX-HAN/SGN
Oct 03 ORD-SGN - mster
Oct 07 SGN-DFW - mster
Oct 13 DFW-SGN - mster
Oct XX SGN-JNB
November HAN/SGN-XXX & XXX-HAN/SGN
Nov 05 SGN-JFK - trapped
Nov 07 JFK-SGN - trapped
Nov 09 SGN-ORD - trapped
Nov 16 ORD-SGN - trapped
Nov XX HAN-PHL - Ticketed after Hold.
December HAN/SGN-XXX & XXX-HAN/SGN
Dec 23 SGN-DFW pbg
Dec 28 DFW-SGN pbg
Dec 28 SGN-DFW
Dec XX SGN-DFW
January HAN/SGN-XXX & XXX-HAN/SGN
Jan 10 DFW-SGN
Jan 11 HAN-DFW
Jan 13 DFW-HAN
Jan 25 SGN-ORD - Booked via OTA. Davem4 (Happy for SGN meet late Jan)
Jan 31 HAN-ATL - mster
Jan XX SGN-SOF
Jan XX HAN-PHL - Ticketed after Hold.
Jan XX SGN-Africa
Jan XX DFW-SGN
Jan XX SGN-PHL
Jan XX SGN-EZE/GRU - Three RTs.
Jan XX SGN-DFW
Jan XX SGN-DFW
February HAN/SGN-XXX & XXX-HAN/SGN
Feb 20 ATL-HAN - mster
Feb XX SGN-JNB
Feb XX PHL-SGN
Feb XX GRU-SGN - Three RTs.
Feb 09 ORD-SGN - Booked via OTA. Davem4
Feb 10 SGN-WAW - Booked via OTA. - Davem4
Feb XX SGN-JFK - Booked via OTA - lcpteck
March HAN/SGN-XXX & XXX-HAN/SGN
Mar 01 SGN-ATL - mster
Mar 07 ATL-SGN - mster
Mar 04 SGN-JFK
Mar 19 JFK-SGN
Mar 01 HAN-MIA
Mar 04 MIA-HAN
Mar XX SGN-DFW
Mar XX SGN-DFW
Mar 03 WAW-SGN - Booked via OTA. - Davem4 (Happy for SGN meet early Mar)
Held & Cancelled
Aug XX SGN-FRA - Held. Cancelled.
Oct XX SGN-JFK - Held. Cancelled.
Nov / Feb SGN-PHL - Held. Cancelled. (Held ~7:30pm. No record when I went to ticket Monday @8:30am.)
Jan / Feb SGN-JFK - Held. Cancelled.
[FARE GONE]QR Business (R) SGN-Various USA/EU/South America from $553 USD RT
Aug 1, 2017, 7:11 am
#451
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Keeping an eye out for a possible CC verification email as the parameters cry for one.
Booked from Indonesia (IP)
CC issued in U.S. (Amex Charge Card)
European Citizen
Vietnam Departure
Contact Info in Thailand
So far nothing. Still confirmed for late august HAN-FRA. Immediately Ticketed (No Hold).
Booked from Indonesia (IP)
CC issued in U.S. (Amex Charge Card)
European Citizen
Vietnam Departure
Contact Info in Thailand
So far nothing. Still confirmed for late august HAN-FRA. Immediately Ticketed (No Hold).
Aug 1, 2017, 7:18 am
#452
Join Date: Mar 2012
Posts: 989
Not sure why my entry in the wiki was deleted. But I have a glorious update! My originally held itinerary that was ticketed around 2:30am on July 31 and was cancelled has now been REINSTATED! I was about to send them an email this morning to get it in writing that the flight is indeed cancelled so I can make alternative plans as I do have legitimate travel needs. Out of a whim, I plugged in my PNR under manage my booking and voila! Its back!
Aug 1, 2017, 7:22 am
#453
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Not sure why my entry in the wiki was deleted. But I have a glorious update! My originally held itinerary that was ticketed around 2:30am on July 31 and was cancelled has now been REINSTATED! I was about to send them an email this morning to get it in writing that the flight is indeed cancelled so I can make alternative plans as I do have legitimate travel needs. Out of a whim, I plugged in my PNR under manage my booking and voila! Its back!
Thank you for alerting us to this. ^
Aug 1, 2017, 7:23 am
#454
Join Date: Dec 2013
Location: DOH
Programs: BA:GOLD
Posts: 213
Looks like QR is adding more flights to Vietnam! Great timing.
I wonder if an intern just thought: "oh wow, so much demand suddenly. Quick, more flights"
https://www.qatarairways.com/en/pres...32000000001105
I wonder if an intern just thought: "oh wow, so much demand suddenly. Quick, more flights"
https://www.qatarairways.com/en/pres...32000000001105
Aug 1, 2017, 7:31 am
#456
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Not sure why my entry in the wiki was deleted. But I have a glorious update! My originally held itinerary that was ticketed around 2:30am on July 31 and was cancelled has now been REINSTATED! I was about to send them an email this morning to get it in writing that the flight is indeed cancelled so I can make alternative plans as I do have legitimate travel needs. Out of a whim, I plugged in my PNR under manage my booking and voila! Its back!
Aug 1, 2017, 7:33 am
#457
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Aug 1, 2017, 7:34 am
#458
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
Aug 1, 2017, 7:40 am
#459
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,741
This happens when more than one person edits at the same time, or in an overlapping period. Any change you make is then almost immediately overridden by the changes submitted by another person...who has been working on a version that cannot have seen the changes you made.
Aug 1, 2017, 7:54 am
#460
Join Date: Jul 2009
Location: World
Posts: 1,647
This happens when more than one person edits at the same time, or in an overlapping period. Any change you make is then almost immediately overridden by the changes submitted by another person...who has been working on a version that cannot have seen the changes you made.
EDIT: Once we have more insight into whether the fare will be honored it may be helpful for folks to update their itins with their exact travel dates and FT handles.
Aug 1, 2017, 8:05 am
#461
Join Date: Sep 2013
Location: San Francisco, CA & Bangkok (Home)/Lawrenceville & Switzerland (Boarding School)/Baltimore, MD (College)
Programs: DL DM, AL MVPG 75K, SQ Gold, BA Silver, HH Diamond, Hyatt Globalist, Marriot Plat, Hertz Pres Circle
Posts: 599
Got another message saying they didn't receive my dads credit card verification. On top of that, my dad is a little suspicious because my mom asked him for his social, his passport, and a statement. Hopefully they don't cancel the ticket because Ive sent in the info!
Aug 1, 2017, 8:11 am
#463
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,664
Put an itin on hold for 48hrs and it was cancelled, as with many others. I went ahead and sent a complaint to QR to see what they'd say. Here's their response:
I'm not surprised they didn't honor the hold. Lesson learned. Anyway, this is interesting because it pretty much confirms that it was an error fare.
Dear Mr Swingaling,
This is in reference to your email dated 1st August 2017.
On behalf of Qatar Airways, we would like to apologize for the system error which has regrettably led us to cancel your flight reservation - ABC0DE.
The systems error had caused the fares filed out of Vietnam to be exhibited incorrectly during the booking process and since the ticket payment has not been collected our end and no ticket has been generated, we have therefore cancelled your on-hold booking. We have also initiated an investigation to ensure that all necessary steps are taken to prevent similar situations from occurring in the future.
Once again we would like to apologize for any inconvenience caused.
Thank you for your kind attention.
Sincerely yours,
[name redacted]
Customer Care Officer
This is in reference to your email dated 1st August 2017.
On behalf of Qatar Airways, we would like to apologize for the system error which has regrettably led us to cancel your flight reservation - ABC0DE.
The systems error had caused the fares filed out of Vietnam to be exhibited incorrectly during the booking process and since the ticket payment has not been collected our end and no ticket has been generated, we have therefore cancelled your on-hold booking. We have also initiated an investigation to ensure that all necessary steps are taken to prevent similar situations from occurring in the future.
Once again we would like to apologize for any inconvenience caused.
Thank you for your kind attention.
Sincerely yours,
[name redacted]
Customer Care Officer
Last edited by swingaling; Aug 1, 2017 at 10:22 am
Aug 1, 2017, 8:33 am
#465
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,811
Not sure why my entry in the wiki was deleted. But I have a glorious update! My originally held itinerary that was ticketed around 2:30am on July 31 and was cancelled has now been REINSTATED! I was about to send them an email this morning to get it in writing that the flight is indeed cancelled so I can make alternative plans as I do have legitimate travel needs. Out of a whim, I plugged in my PNR under manage my booking and voila! Its back!