irishguy28

No. If you read through the thread, or even a small part of it, you will understand that you don't have a valid e-ticket number to support any segments other than DUS-FCO-FLR or FLR-FCO-DUS and that if you tried to check in for these "intact" other sectors there simply will be no ticket.

You have an empty shell of a reservation that survived the hatchet job by Alitalia, because what was done was unorthodox and not what the system was designed to recognise and handle.

Unless you can look up your new, current e-ticket number and see that the e-ticket is alive, then looking up PNRs on any website is basically a waste of time, and what may appear to be a confirmed reservation in any other circumstance is nothing of the sort in these cases.

The only prospect of your e-ticket being alive is if it was issued by someone other than Alitalia (ie: does not start with 055). Otherwise, you only have a simple, extremely-highly-priced one-way ticket between Germany and Italy or v.v.

bpot777

Thank you for taking the time to summarize the hundreds of pages of information. I did read through it but there was so much it was hard to understand.


Actually my airline ticket prefix is (104) which would be Eurowings.


In this case what are my options?

irishguy28

Are you sure about that? There has been no mention, to the best of my knowledge, of a "104" e-ticket in this entire thread.

Look up your e-ticket number on the Saudi Airlines website here. As you've probably not used the site before, you will probably be asked to select country and language (country doesn't matter - just select English, or whatever your preferred language is). When you get to the website proper, click the "Manage Booking" tab, and enter your e-ticket number, and surname, in the relevant fields. If your eticket does start with 104, then this goes in the separate small box on the left - enter the rest of the digits on the longer box on the right.

I would be very interested to see what this reports your e-ticket as being. Watch out for any statemetns of the type "Coupon Exchanged/Refunded".

bpot777

Thank you for taking the time to respond and help me with this..

bpot777

Yes, i guess I am dumb.

It was the 055 prefix it just wasn't listed when i had pulled it from the alitalia site.


Yep, go the dreaded "Exch/Reissued".


I guess I will get that refund..

irishguy28

You will most likely have to initiate this by calling either the agent that issued the ticket, the airline, or both.

Start by calling your agent.

The Wolf

For all expedia bookers, do insist on being refunded the booking fee. Belgian/Dutch office have now refunded everything, took a few e-mails though.

margarita girl

I have a 006 ticket which has remained untouched. I got a call from KLM this morning asking if I intended to fly the ticket. I said yes. Agent said that no changes would be allowed on the ticket, and if segments were used out of sequence, the ticket would become invalid. I said that was fine with me, but I was puzzled by the second half of the statement. How can you use segments out of sequence?

Anyhow, my ticket is still good to go.

zoqfotpik

Kudos to KLM/DL for honouring these tickets ^.

Enjoy the flight!

moreismore

This is cool!

The checkmytrip app pushed a notification yesterday - Alitalia changed the FCO - DUS to a 0800am flight, while the FLR - FCO was still a 1210pm flight, thus making it impossible to take the rerouted segements in order. Very theatrical. They are really doing their effort though

ycc777

Isn't it generally okay to change the return flight if outgoing portion is flown?

margarita girl

Amex Platinum fail!

I had two 055 tickets which were butchered by AZ that I asked Amex to file a dispute on since they hadn't been refunded after a few weeks. Today I got a letter from Amex regarding one the claims (expedia.co.uk):

This is in spite of the fact that I had forwarded a copy of the changed ticket, as well as the email I got from expedia.co.uk on Dec 19 confirming that they would be refunding me in 6-10 days.

Among the documentation Amex enclosed was this little gem from expedia:

Gob smack!

dfs24

Call AZ. Get the refund receipt. Then it should close the case.

Expedia in general has no idea what is going on unless they read through the case log. My butchered itinerary was showing as confirmed to the agents, and only when I told them the e-tkt has been exchanged prompted them to dig deeper and then they saw the issue.

SEA-Flyer

I'm curious - Are there Any AZ flights on your 006 ticket?

Keter

I am not a banking expert but common sense logic tells me it it not a right way to do chargebacks in this AZ case. Though i hope it contributed to understanding of Expedia Group that they suck when it comes tickets to changes and refunds...

Did you have anything attached to the itinerary except items covered by a plain DUS-FLR or FLR-DUS AZ fare (ie LON-DUS or similar, etc covered by another fare)? If not, then this is a false statement and it should not be left as is. All AZ business class fares were full flex with free changes and refunds.