Feb 11, 2015, 11:49 am
Last edit by: drewguy
If you've never gone through this process read this before posting!
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!
DOT Investigation Updates
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According to USA Today, Ben Mutzabaugh:
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.
However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule § 399.88:
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.
Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.
Tips for DOT Complaint:
Template For Complaint:
-----
Tips for retrieving your ticket number:
https://www.united.com/web/en-US/app...NRCD=2/11/2015
Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15
http://www.dot.gov/individuals/foia/office-secretary-foia-information
Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.
"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.
In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!
DOT Investigation Updates
- 02/23/15: DOT says UA does not have to honor the fare; link to DOT's full explanation (pdf)
- 02/12/15: DOT Statement
- 02/12/15: fox news mentions DOT investigation and mention update by 5:00 pm ET -- posted by xSTRIKEx6864
- 02/12/15: Fox news clip -- posted by FlyingLasse
- 02/12/15: Another clip on fox news interviewing the pointsguy -- posted by FlyingLasse
- 02/12/15: Person in charge at the dot is Alex Taday (don't bombard him with email - or we will all regret it) -- posted by sonofzeus
- 02/12/15: Fox News update: UA honoring fares will depends on complaints made at the DOT.... -- posted by synd
-------
According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule § 399.88:
§ 399.88 Prohibition on post-purchase price increase.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.
Tips for DOT Complaint:
- File on DOT for every ticket number affected.
- If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
- If you have separate reservations, file a DOT complaint for each.
- The DOT complaint website may take several minutes to load, depending on demand.
- When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.
Template For Complaint:
United has unilaterally cancelled my ticket without my consent.
Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.
United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.
At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.
Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL
Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.
Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf
+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
§ 399.88 Prohibition on post-purchase price increase.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?
Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a “mistake.”
Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.
United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.
At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.
Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL
Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.
Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf
+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
§ 399.88 Prohibition on post-purchase price increase.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?
Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a “mistake.”
Tips for retrieving your ticket number:
- paste(right click copy link location first) following link into your web browser
- change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
- go to the webpage address you have just created
https://www.united.com/web/en-US/app...NRCD=2/11/2015
Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X
Breathe deep.
Congrats on all who got in.
Now comes the fun part.
1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.
2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.
3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.
4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.
5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.
6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.
7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.
7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.
8a Success (Honored) - Trip Report thread becomes very active
R E L A X
Breathe deep.
Congrats on all who got in.
Now comes the fun part.
1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.
2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.
3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.
4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.
5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.
6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.
7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.
7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.
8a Success (Honored) - Trip Report thread becomes very active
Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15
http://www.dot.gov/individuals/foia/office-secretary-foia-information
Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.
"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.
In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link
Mar 16, 2015, 12:50 pm
#5236
Join Date: Sep 2009
Location: Global
Posts: 5,998
Not that it means much or anything will come of it, but the DOT FOIA Division has acknowledged receipt of my freedom of information request (asking for records of all correspondence between them and united, as well as any documentation related to their decision, with the exception of the actual complaints submitted)
I'll post an update when I hear anything else from them, the statute requires a response (but not actual release of documents) in a further 20 business days.
I fully expect them to not release very much and claim exemption under either intra-agency communications/decision processes, or confidential trade secrets.
I'll appeal either if they do:
Department of the Interior v. Klamath Water Users Protective ...'n, Merit Energy Co. v. United States Department of the Interior, Center for International Environmental Law v. Office of the United States Trade Representative for intra-agency, and will need to find some case law if they claim trade secrets
This is not what I do for a living, so it is very likely nothing will come of any of this, but its interesting for sure.
For reference:
File #2015-147, Office of the Secretary of Transportation
I'll post an update when I hear anything else from them, the statute requires a response (but not actual release of documents) in a further 20 business days.
I fully expect them to not release very much and claim exemption under either intra-agency communications/decision processes, or confidential trade secrets.
I'll appeal either if they do:
Department of the Interior v. Klamath Water Users Protective ...'n, Merit Energy Co. v. United States Department of the Interior, Center for International Environmental Law v. Office of the United States Trade Representative for intra-agency, and will need to find some case law if they claim trade secrets
This is not what I do for a living, so it is very likely nothing will come of any of this, but its interesting for sure.
For reference:
File #2015-147, Office of the Secretary of Transportation
Please update us. Would be interesting to see if they release anything of interest. (Doubt it, but you never know.) Thanks for the extra effort.
Mar 16, 2015, 2:28 pm
#5237
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
In order to purchase a ticket, individuals had to go to United’s Denmark website which had fares listed in Danish Krone throughout the purchasing process. In addition, only people who identified “Denmark” as their location/country where billing statements are received when entering billing information at the completion of the purchase process were able to complete their purchase at the mistaken fare levels. Consistent with the Office’s treatment of fare advertisements and disclosure of baggage fees, it does not intend to enforce the rule in question (the post-purchase price increase prohibition) when the fare offer is not marketed to consumers in the United States.
I doubt very much one would have much success with appealing this. First off, the statute is very general, given definition by the DOT regulations. Any court will defer to their interpretation as set forth in the regulations. In addition, they are taking a discretionary interpretation regarding non-US websites that a court would also likely defer to as reasonable. The underlying objective is protecting US consumers, but is written to cover US consumers wherever they are harmed. But here DOT is basically saying that you had to circumvent the "normal" UA website to get this deal, as well as enter information that may not have been accurate.
So, for the vast majority of people further action seems unlikely to succeed. It might be possible for someone who is a US citizen, but happened to be in Denmark at the time and was redirected automatically to the Denmark site, and used a real Denmark address to buy a ticket to succeed. But I expect that DOT figures that's a very small percentage of the complainants.
Mar 16, 2015, 4:19 pm
#5238
Join Date: Feb 2015
Programs: united
Posts: 1,636
Not that it means much or anything will come of it, but the DOT FOIA Division has acknowledged receipt of my freedom of information request (asking for records of all correspondence between them and united, as well as any documentation related to their decision, with the exception of the actual complaints submitted)
I'll post an update when I hear anything else from them, the statute requires a response (but not actual release of documents) in a further 20 business days.
I fully expect them to not release very much and claim exemption under either intra-agency communications/decision processes, or confidential trade secrets.
I'll appeal either if they do:
Department of the Interior v. Klamath Water Users Protective ...'n, Merit Energy Co. v. United States Department of the Interior, Center for International Environmental Law v. Office of the United States Trade Representative for intra-agency, and will need to find some case law if they claim trade secrets
This is not what I do for a living, so it is very likely nothing will come of any of this, but its interesting for sure.
For reference:
File #2015-147, Office of the Secretary of Transportation
I'll post an update when I hear anything else from them, the statute requires a response (but not actual release of documents) in a further 20 business days.
I fully expect them to not release very much and claim exemption under either intra-agency communications/decision processes, or confidential trade secrets.
I'll appeal either if they do:
Department of the Interior v. Klamath Water Users Protective ...'n, Merit Energy Co. v. United States Department of the Interior, Center for International Environmental Law v. Office of the United States Trade Representative for intra-agency, and will need to find some case law if they claim trade secrets
This is not what I do for a living, so it is very likely nothing will come of any of this, but its interesting for sure.
For reference:
File #2015-147, Office of the Secretary of Transportation
Mar 16, 2015, 4:21 pm
#5239
Join Date: Dec 2013
Location: Midwest
Programs: DL DM
Posts: 401
Unfortunately the actual internal discussions would fall under Exemption 5 of the FOIA. Would be neat to get a peak into what was discussed, but no go on that. However, any purely factual information they used should be discoverable. I'm most interested in what communications occurred with United, as I cannot see any legal basis for those not being able to be released based on the relevant case law (but who am I, right?). As United was acting on their own behalf (as opposed to working under the instruction or contract of the government) in what was likely an attempt to influence the outcome of the decision, it should not be protected and instead subject to release. If those conversations were recorded, could be some interesting things in there.
Mar 16, 2015, 4:23 pm
#5240
Join Date: Dec 2013
Location: Midwest
Programs: DL DM
Posts: 401
I'll have to dig into this and see who ran with this to see what issues they ran into along the way. Thanks.
Mar 16, 2015, 4:26 pm
#5241
Join Date: Feb 2015
Programs: united
Posts: 1,636
If you go into an American court and argue "the purchaser's representation was material because without it, I wouldn't have offered the fare", that's a winning argument. It's still a winning argument even if there were 1 or 2 other representations one could have made to get the same fare. The point is, because you had to make some representation to get the fare, making that representation becomes material to the transaction.
If you would like me to march you down to a law library, we can look this up in a contracts treatise.
Materiality of a representation, under US contract law, CAN be established by the fact that the seller is going to use the information for some purpose, but it can also be established by the fact that it was necessary to induce the seller to enter the transaction. That's enough.
Now, as I said, you guys are pursuing this in Europe. And in Europe, the law may be different. I don't know anything about European contract laws. I wish you success.
Finally, on the ruling itself, (1) i said it was flawed-- the "not offered to US consumers" ruling is terrible; (2) however, other than the terminological choice "bad faith", which I would not have said, the portion of the ruling dealing with user conduct seems entirely defensible to me; and (3) some pragmatism is more defensible than other pragmatism.
To expand a bit on (3), I think it was inevitable and defensible that the DOT was going to consider that a lot of consumers messed with the billing address and country of purchase settings to get the fare, for reasons I won't repeat but which I stated upthread. On the other hand, the "not offered to US consumers" ruling looks to me like bad pragmatism-- they didn't want to order United to honor tickets booked by Danish consumers, so they came up with a fig leaf.
Mar 16, 2015, 4:31 pm
#5242
Join Date: Feb 2015
Programs: united
Posts: 1,636
https://docs.google.com/file/d/0B1cq...UDQ/edit?pli=1
And here's the FT thread where they were discussed:
http://www.flyertalk.com/forum/unite...posit-268.html
Mar 17, 2015, 9:42 am
#5243
Join Date: Dec 2013
Location: Midwest
Programs: DL DM
Posts: 401
Here's a link to the documents:
https://docs.google.com/file/d/0B1cq...UDQ/edit?pli=1
And here's the FT thread where they were discussed:
http://www.flyertalk.com/forum/unite...posit-268.html
https://docs.google.com/file/d/0B1cq...UDQ/edit?pli=1
And here's the FT thread where they were discussed:
http://www.flyertalk.com/forum/unite...posit-268.html
Mar 22, 2015, 10:26 am
#5246
Join Date: Mar 2014
Location: KRK
Programs: HHonors Diamond, IHG Spire, OZ Diamond
Posts: 238
The only thing you can do in eu now is going to European consumer center and filling the online complaint against United. Then it would be sent to European commission and it may happen what happened to air Berlin. This January eu commission ruled that any price posted at any site of theirs must be the final price
Mar 23, 2015, 12:16 pm
#5247
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Since it was a denied boarding (someone would still disccus about it!), if i were in your shoes, I would deepen the issue with the EU261/2004 through your national authority (I mean the national authority deputed to regulate all the EU261/2004 issues, we're not talking about the judicial process at this stage!))!
This can be done online if you have a service address within the United Kingdom (at Money Claim Online).
If not I believe you can submit a claim by post.
However, I think UA would stand a fair chance of winning their case at a low level court at least.
Mar 23, 2015, 2:30 pm
#5248
Join Date: Nov 2005
Programs: Flying Blue Gold, Air Berlin Gold, Etihad Silver (bad move)
Posts: 420
The only thing you can do in eu now is going to European consumer center and filling the online complaint against United. Then it would be sent to European commission and it may happen what happened to air Berlin. This January eu commission ruled that any price posted at any site of theirs must be the final price
Apr 16, 2015, 7:54 pm
#5250
Join Date: Aug 2004
Programs: Marriott Plat
Posts: 946
The DOT report on complaints from February 2015 came out a few days ago:
http://www.dot.gov/sites/dot.gov/fil...prilATCR_1.pdf
Take a look at page 41. This was far more widespread than I had realized-- there were over 15K DOT complaints on the error fare. Even if you assume that each complaint was only for one ticket (doubtful), and everyone who bought a ticket made a complaint (also doubtful), that's an enormous number of people impacted.
http://www.dot.gov/sites/dot.gov/fil...prilATCR_1.pdf
Take a look at page 41. This was far more widespread than I had realized-- there were over 15K DOT complaints on the error fare. Even if you assume that each complaint was only for one ticket (doubtful), and everyone who bought a ticket made a complaint (also doubtful), that's an enormous number of people impacted.