Feb 11, 2015, 11:49 am
Last edit by: drewguy
If you've never gone through this process read this before posting!
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!
DOT Investigation Updates
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According to USA Today, Ben Mutzabaugh:
Note that United has also accidentally cancelled "legitimate" tickets paid for in USD, purchased in USD from LHR... Please check your other tickets if purchased today to ensure they were not unilaterally cancelled.
However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule 399.88:
Form for filing DOT complaint. File complaint as soon as your ticket is cancelled.
Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.
Tips for DOT Complaint:
Template For Complaint:
-----
Tips for retrieving your ticket number:
https://www.united.com/web/en-US/app...NRCD=2/11/2015
Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15
http://www.dot.gov/individuals/foia/office-secretary-foia-information
Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.
"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.
In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
Note: Please consider that with high probability, United is monitoring this thread, so please pay attention on what you post!
DOT Investigation Updates
- 02/23/15: DOT says UA does not have to honor the fare; link to DOT's full explanation (pdf)
- 02/12/15: DOT Statement
- 02/12/15: fox news mentions DOT investigation and mention update by 5:00 pm ET -- posted by xSTRIKEx6864
- 02/12/15: Fox news clip -- posted by FlyingLasse
- 02/12/15: Another clip on fox news interviewing the pointsguy -- posted by FlyingLasse
- 02/12/15: Person in charge at the dot is Alex Taday (don't bombard him with email - or we will all regret it) -- posted by sonofzeus
- 02/12/15: Fox News update: UA honoring fares will depends on complaints made at the DOT.... -- posted by synd
-------
According to USA Today, Ben Mutzabaugh:
United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares. Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings.
However, there is no chance at all that you can have your tickets re-instated if you complain to DOT on the basis of DOT rule 399.88:
399.88 Prohibition on post-purchase price increase.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
Link to PDF of enforcement bodies for European customers affected. File complaint as soon as your ticket is cancelled.
Tips for DOT Complaint:
- File on DOT for every ticket number affected.
- If you have one reservation with four people traveling (four tickets) file 4 DOT complaints, one per ticket.
- If you have separate reservations, file a DOT complaint for each.
- The DOT complaint website may take several minutes to load, depending on demand.
- When you go to upload a file, be careful as it will reset all your radio buttons. So, if you want a copy of the complaint, make sure you double check that "Yes" is still selected before submitting, especially if you upload a file.
Template For Complaint:
United has unilaterally cancelled my ticket without my consent.
Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.
United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.
At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.
Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL
Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.
Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf
+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
399.88 Prohibition on post-purchase price increase.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?
Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a mistake.
Facts:
1. The ticket was ticketed (had a ticket number).
2. I received a confirmation number, ticket number, and emails stating both
3. The ticket was paid for and my credit card charged.
United must reinstate the ticket within its original cabin. This trip is for travel TO the United States.
At no time during the booking process was any other fare than the Danish Krone equivalent displayed. As a reasonable, prudent consumer, I believed I was paying the price displayed to me on the website. United never sent or displayed the equivalent fare in any other currency.
Trip Details
Ticket #: 016XXXXXXXXXX
PNR: XXXXXX
Routing: LHR-EWR-LAX-HNL
Attachments: Attached is a document showing the ticket, routing, and providing proof that the reservation was ticketed.
Filename: Cancelled - UA Reservation - LHR-EWR-LAX-HNL - XXXXXX - 016XXXXXXXXXX.pdf
+-------------------------------------------------------+
| Relevant Law |
| http://www.law.cornell.edu/cfr/text/14/399.88 |
+-------------------------------------------------------+
399.88 Prohibition on post-purchase price increase.
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
+-------------------------------------------------------+
| Relevant FAQ |
| http://airconsumer.ost.dot.gov/rules/EAPP_2_FAQ.pdf |
+-------------------------------------------------------+
Does the prohibition on post-purchase price increases in section 399.88(a) apply in the situation where a carrier mistakenly offers an airfare due to a computer problem or human error and a consumer purchases the ticket at that fare before the carrier is able to fix the mistake?
Section 399.88(a) states that it is an unfair and deceptive practice for any seller of scheduled air transportation within, to, or from the United States, or of a tour or tour component that includes scheduled air transportation within, to, or from the United States, to increase the price of that air transportation to a consumer after the air transportation has been purchased by the consumer, except in the case of a government-imposed tax or fee and only if the passenger is advised of a possible increase before purchasing a ticket. A purchase occurs when the full amount agreed upon has been paid by the consumer. Therefore, if a consumer purchases a fare and that consumer receives confirmation (such as a confirmation email and/or the purchase appears on their credit card statement or online account summary) of their purchase, then the seller of air transportation cannot increase the price of that air transportation to that consumer, even when the fare is a mistake.
Tips for retrieving your ticket number:
- paste(right click copy link location first) following link into your web browser
- change XXXXXX next to COPNR= for your reservation number and LASTNAME next to LN= for you SURNAME
- go to the webpage address you have just created
https://www.united.com/web/en-US/app...NRCD=2/11/2015
Originally Posted by MatthewLAX
Originally Posted by MatthewLAX View Post
R E L A X
Breathe deep.
Congrats on all who got in.
Now comes the fun part.
1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.
2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.
3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.
4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.
5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.
6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.
7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.
7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.
8a Success (Honored) - Trip Report thread becomes very active
R E L A X
Breathe deep.
Congrats on all who got in.
Now comes the fun part.
1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.
2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.
3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.
4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.
5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.
6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.
7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.
7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.
8a Success (Honored) - Trip Report thread becomes very active
Freedom of Information Act Request
File #2015-147, Office of the Secretary of Transportation - Receipt acknowledged 3/13/15
http://www.dot.gov/individuals/foia/office-secretary-foia-information
Relevant excerpt from my request on 2/24/15. There no need for multiple requests for the same thing, though feel free to request more or different information obviously. I'll post any updates as I get them.
"Under the Freedom of Information Act, 5 U.S. C. subsection 552, I am requesting access to any and all records of correspondence, including electronic, between anyone working for, or on the behalf of, United Airlines and its subsidiaries, and with anyone working for, or on the behalf of, the Department of Transportation; specifically this would include only the date range beginning on February 11th, 2015 through and including February 24th, 2015.
In addition, I am requesting access to any and all internal records and correspondence in relation to coming to the decision made on February 23rd, 2015 regarding the Office of Aviation Enforcement and Proceedings Determination Regarding United Airlines Mistaken Fare, with the exception of any of the consumer submitted complaints via phone, email, website, or letter. Specifically, this would be any records beginning on February 11th, 2015 through and including February 24th, 2015."
[PREM FARE GONE] UA: NCL-EWR 600 DKK (mistaken fare) DOT ruled; see wiki for link
Feb 13, 2015, 2:44 am
#3226
Join Date: Apr 2014
Location: NL
Programs: KLM, UA, Emirates, Marriotts
Posts: 166
I'm in no way a UA-fan - third party or not, they are responsible - but those of you that do not have a billing address in Denmark should just let this one go. You knowingly gamed the system when you selected Denmark as your billing address and you lost. Too bad.
For all of those with an actual billing address in DK, I hope you get to keep your flights!
For all of those with an actual billing address in DK, I hope you get to keep your flights!
Feb 13, 2015, 2:46 am
#3227
Join Date: Mar 2008
Posts: 4,859
Feb 13, 2015, 2:47 am
#3228
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
United issued my ticket with SecureCode for example.
Feb 13, 2015, 2:47 am
#3229
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Around 6 people yesterday were denied on this yesterday, and about 25 are expected today to be denied travel on these tickets, according to UA reps landside at LHR.
Feb 13, 2015, 2:49 am
#3230
Join Date: Jan 2014
Posts: 1,265
Important warning
My points are (1) ... and (2) because this was produced by a combination of a mistake and intentional subterfuge to take advantage of it, the buyers have an extremely weak case to get United to honor the tickets. And most importantly, (3) if you bought this fare and don't live in Denmark, you should not pretend that you really didn't engage in any misleading conduct or subterfuge to do it. Own up to it.
And I'm telling you that legally, "the buyers MISLED United about their nationality" is a CORRECT statement. You may not like it. You may not think it's really true. But it's NON-lawyers who always obsess about technical definitions of terms and how they don't "really" apply-- the law actually cares a lot more about substance than form.
(1 caveat-- the CRIMINAL law does care a lot more about technical definitions. But this isn't a criminal case-- you can get rescission for civil fraud even if the other party never technically lied.)
So long as the seller puts in place some mechanism to determine where the buyer is located, an attempt to circumvent that could be construed as an attempt to mislead for purposes of rescinding the contract.
I am a legal professional and must say that I highly doubt your legal expertise. This is not a personal attack, but just my opinion about the content of your posts. Every good lawyer/legal counsel/attorney or whatever legal professional is fully aware that his expertise is limited at the end of the day. Limited to certain national/regional legislation, to certain domains, to specific legal issues. It is VERY clear that you have absolutely no idea about European law, not even having any basic understanding of it. Your quoted post is de facto even stating that UA is violating the regulation of the European internal market system. Therefore I suspect that you are only pretending to have the authority to post legal arguments, because otherwise you would clearly know when to keep your mouth shut.
What's even more, your continuous posts and mentioned arguments are giving me the impression that your presence is related to some sort of representation; on behalf of. Clearly you are not the only one; one should just have a look at the quantity of posts and join dates of some new "FT'ers" and the specific, rather subjective, points of view they keep posting over and over again.
Therefore I would like to draw everyone's attention to the fact that it is very likely, IMHO, that this thread is highly monitored by a certain company in order to
1) scare people off and divide them
2) being able to determine the next steps/strategy/defence to follow, based on the arguments against that certain company in this thread.
And just a gentle reminder for all the self-declared legal experts. Remind that this case will not only be about DoT regulation and a ruling by DoT, but also, and perhaps even more important, about EU law, especially related to passengers rights, consumer protection and fundamental rights in an internal European market. Giving recent case law and trends in these specific domains, it is highly likely that this case will generate special attention from all the concerned European actors (regulators, EU Commission, Court of Justice). One can only hope that this company is fully aware that this specific case, apart from being investigated by DoT, is after all also related to European soil. Selling tickets on a European extension of one's website for routes originating European airports is clearly also the subject of European jurisdiction. There is not that much case law about similar issues available and therefore some European actors can not wait to sink their teeth into this particular case, being able to establish a ruling over the sales policy from a non-EU carrier.
And now I'm going to make a mixed drink and have a sandwich
.
Last edited by Epicura; Feb 13, 2015 at 2:56 am
Feb 13, 2015, 2:50 am
#3231
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,085
Well, the DCA's have some interest in consumer affairs and have a measure of influence over airlines operating in their jurisdiction. But I can't see the UK CAA hauling UA's representative in to discuss this case ...
Feb 13, 2015, 2:51 am
#3232
Join Date: Sep 2005
Posts: 1,782
Now let's see what the DOT makes of all this.
Feb 13, 2015, 2:58 am
#3233
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
LHR-IAD UA 919 on Feb 13, 2015, is sold out in businessfirst and is a flight that was booked on this deal.
The flight only has economy class seats left for sale on United.com. Interesting.
The flight only has economy class seats left for sale on United.com. Interesting.
Feb 13, 2015, 2:59 am
#3234
Join Date: Feb 2015
Location: EU
Programs: Miles & More SEN
Posts: 20
It's not meant as a decisive argument but more of an anecdote for those confusing the 'billing country' for the CC authorization with a declaration of residence submitted to United (the latter never happened IMO).
A while back I was traveling from Poland to the US. The company booked Economy for me (the first segment was a codeshare and United from FRA onwards) and I wanted to upgrade to Premium. Unfortunately, as I mentioned before, Poland is not on the list of billing countries on the UA website. This is despite the fact that you can book United flights into and out of Poland.
I called United's London office where a very nice rep told me not to worry and just put the correct address and all the other info, just leave the country as UK and it should go through. I did that while he waited and lo and behold, it worked. He assured me that it was perfectly legal as the billing country was for the CC authorization process only, my actual passenger data, including nationality, would be entered separately.
A while back I was traveling from Poland to the US. The company booked Economy for me (the first segment was a codeshare and United from FRA onwards) and I wanted to upgrade to Premium. Unfortunately, as I mentioned before, Poland is not on the list of billing countries on the UA website. This is despite the fact that you can book United flights into and out of Poland.
I called United's London office where a very nice rep told me not to worry and just put the correct address and all the other info, just leave the country as UK and it should go through. I did that while he waited and lo and behold, it worked. He assured me that it was perfectly legal as the billing country was for the CC authorization process only, my actual passenger data, including nationality, would be entered separately.
Feb 13, 2015, 3:02 am
#3235
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,585
It should be an interesting day at LHR for some on these tickets, as there is an indication in the air around LHR that the first of these ticketed passengers have been at -- or soon will be at -- LHR for purposes of flying under these ticketed bookings. Wish those luck.
Feb 13, 2015, 3:02 am
#3236
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
That's really bad news. Sorry to hear of the the misfortune of those traveling on early tickets. Seems UA is taking the though stance here also for those who may be badly affacted (stranded in LHR with no ticket). Could be messy.
Now let's see what the DOT makes of all this.
Now let's see what the DOT makes of all this.
Check in efforts at the kiosks at LHR Terminal 2-D and with the reps doesn't work on these tickets and the check-in reps will send passengers to "Additional Services"/ticket counter just opposite the check-in kiosks and baggage drop-off. There they can print out info if you want it.
Feb 13, 2015, 3:05 am
#3237
Join Date: Mar 2008
Posts: 4,859
I wish I had the balls (and not be sabbotaged in the attempt) to show up in LHR.
Feb 13, 2015, 3:09 am
#3238
Join Date: Nov 2010
Location: Atlanta, GA / San Francisco, CA
Programs: BA Gold, TK Elite Plus
Posts: 1,150
Another thing why I feel like these tickets should be honored is, that everyone knows how sh*t UA IT is. And they have absolutely no incentive to improve it until it bites them in the a*s and they actually have to pay for it.
They've gotten out of these glitches before, at some point, they should pay the penalty.
They've gotten out of these glitches before, at some point, they should pay the penalty.
Feb 13, 2015, 3:11 am
#3239
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Personally, I'm going to buy new tickets to travel as I need and usually do, and then seek to be financially made whole by UA on the bases of relevance to me.
Feb 13, 2015, 3:11 am
#3240
Join Date: Feb 2015
Posts: 16
Does anyone else think it is kind of weird we haven't heard anything from people flying yesterday or today? I have seen some second or third hand information, but nothing from first hand account of being denied/allowed boarding. I know there was some mention of NDAs at the beginning of the thread...