Question for Chris -- Holland America Cruise Rewards
Jul 2, 2004, 8:05 pm
#1
Original Poster
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,718
Question for Chris -- Holland America Cruise Rewards
I've used these rewards twice, and am thinking about trading in some points again. I'm wondering, though...
- Why don't you offer the ability to trade in points on ANY Holland America cruise, not just the few itineraries that are listed?
- Why not let guests trade in more points for upgraded cabins rather than limited the reward to a basic cabin which the guest then needs to pay to upgrade if they want?
- The website says that all Holland America cruise reward certificates must be used by June 30, 1995. Does that imply the relationship will be ending then?
- Why don't you offer the ability to trade in points on ANY Holland America cruise, not just the few itineraries that are listed?
- Why not let guests trade in more points for upgraded cabins rather than limited the reward to a basic cabin which the guest then needs to pay to upgrade if they want?
- The website says that all Holland America cruise reward certificates must be used by June 30, 1995. Does that imply the relationship will be ending then?
Jul 14, 2004, 10:07 am
#2
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Originally Posted by DJ_Iceman
- Why don't you offer the ability to trade in points on ANY Holland America cruise, not just the few itineraries that are listed?
- Why not let guests trade in more points for upgraded cabins rather than limited the reward to a basic cabin which the guest then needs to pay to upgrade if they want?
- Why not let guests trade in more points for upgraded cabins rather than limited the reward to a basic cabin which the guest then needs to pay to upgrade if they want?
My apologies for not responding sooner. In answer to your first and second question, the number of cruise rewards we offer along with the type of cabin they cover was determined by a contractual agreement between Marriott and Holland America.
Originally Posted by DJ_Iceman
- The website says that all Holland America cruise reward certificates must be used by June 30, 1995. Does that imply the relationship will be ending then?
If you have any other questions I will be happy to answer them to the best of my ability.
Thanks!
Chris J.
Jul 14, 2004, 5:49 pm
#3
Original Poster
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,718
Thanks, Chris, for the answers. And there's no need to apologize for the delay in responding--I know you were on vacation!
Given that the exact cruise itineraries available for point redemption are negotiated in a contract that is changed/renewed every couple of years, is there any chance that you'll be surveying Marriott Rewards members (especially those that have used these rewards in the past) to see which cruises would have the most demand or provide the highest customer satisfaction were they to be available? At the very least I'd be happy to share my thoughts if anyone in SLC were to ask...
Given that the exact cruise itineraries available for point redemption are negotiated in a contract that is changed/renewed every couple of years, is there any chance that you'll be surveying Marriott Rewards members (especially those that have used these rewards in the past) to see which cruises would have the most demand or provide the highest customer satisfaction were they to be available? At the very least I'd be happy to share my thoughts if anyone in SLC were to ask...
Jul 15, 2004, 5:17 pm
#4
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Originally Posted by DJ_Iceman
Thanks, Chris, for the answers. And there's no need to apologize for the delay in responding--I know you were on vacation!
Given that the exact cruise itineraries available for point redemption are negotiated in a contract that is changed/renewed every couple of years, is there any chance that you'll be surveying Marriott Rewards members (especially those that have used these rewards in the past) to see which cruises would have the most demand or provide the highest customer satisfaction were they to be available? At the very least I'd be happy to share my thoughts if anyone in SLC were to ask...
Given that the exact cruise itineraries available for point redemption are negotiated in a contract that is changed/renewed every couple of years, is there any chance that you'll be surveying Marriott Rewards members (especially those that have used these rewards in the past) to see which cruises would have the most demand or provide the highest customer satisfaction were they to be available? At the very least I'd be happy to share my thoughts if anyone in SLC were to ask...
https://marriott.com/suggest/suggest.mi
Thanks!
Chris