SacTownGuy

How does a master key get through the connecting room door? Or, are you saying, you did not have the latch on the front door?

HomerJay

ABSOLUTELY! First, filing the police report will help ensure that this case is actually papered and your 4am visitor has to face some consequences for his actions. That's absolutely your civic duty.

Second, Marriott failed you on many, many levels. They owe you, and they owe you big time. After what their employee put you through, the very, very least is that you have earned a free vacation at any Marriott, anywhere in the world. Look at the Marriott Rewards Program and pick out something for several hundred thousand points. Their loss prevention and legal team will gladly give you the MR points for airfare and hotel in exchange for your signing away your rights to sue.

Or, better yet, consider lawyering up. A simple letter from a lawyer might do even more.

It seems, from your tone, that you don't want to drag this out. Good for you.
But you paid Marriott for the special privilege of being a victim of a room invasion and theft by a Marriott employee. They owe you. They need to make it right and make you whole.

bkco88

Wow, thanks for clarifying OP- makes sense.

That is a quite a story. I hope you are properly compensated by the hotel for their clear lack of action. Their response was unacceptable, IMHO.

joshua362

Glad it worked out but you are owed much, much more than the return of your goods. Dollars to doughnuts this was handled internally and not with the police. Definitely push for more comp if not interested in the legal route.

CPRich

As I'm laying in my Marriott bed right now, surfing FT, I can kick the connecting door (which has both a deadbolt and a hinged latch.)

Or did not have the connecting door locked? Inquiring minds are curious.

(I don't think I've ever seen a connecting door with a key. Especially one which would open a deadbolt with a blanked panel on the opposite side)

SkiAdcock

GM needs to be more than apologetic. I would still contact Marriott HQ re: this. It's a #totalfail on the part of the property. You want to point out to Marriott that, in addition to your property being stolen, your safety was at risk. You're lucky you weren't assaulted, in addition to having your things stolen. And it's just creepy to think that you were sleeping while the guy was stealing your things.

Cheers.

mahasamatman

Definitely file a police report and name names. With the story as told, I wouldn't be surprised if the GM was complicit.

Allan38103

THIS. I see the BS flag being hoisted on this one.

Paki81

Me theory is that he used the master key to get inside the room next to me. From there, he had 2 doors. The door on his side, he was able to just simply unlock it. I dont know how he was able to unlock my room.

mikebor

Um really? Okay number 1, that Marriott hasn't been renovated in like forever. The mgmt company obviously could care less about spending money to update the property so that's a big red flag to me. Why would you even want to stay at this property? Just read the tripadvisor reviews of the hotel and you could tell it's a poorly managed property.

Secondly, you should be demanding upwards of like 250,000 Marriott points, hell maybe more. What happened to you is appalling and disgusting and you need to get something substantial out of this.

Paki81

I hear u man. You are right, this is a fairly outdated property. I just happen to work very very close from here so choose this place but I think I am going to find another place going forward. How/Who do I start the conversation with about getting points for this?

CJKatl

Do you know for sure that the door was locked on your side? While we all should check when we enter the room, do we really? I'm not faulting you if you didn't check, we are all human, but it's not farfetched to think the security guard and/or someone in cahoots unlocks these doors hoping to enter rooms through unoccupied connecting rooms. The door should not have been unlocked in any case, so your not checking would not relieve the hotel of responsibility.

As I am typing this, I realized I'm in a room with a connecting door and absolutely never checked to be sure it's locked. I will right now.

mikebor

#1 demand it from the GM, in a firm way but slyly mention that you don't want to go the lawyer and lawsuit route, but...

#2 if GM doesn't oblige then you need to contact the mgmt company(ask the GM who he reports to, usually a regional VP from the mgmt company) and explain what happened and use the potential lawsuit/social media/media as your leverage.

#3 if they are unreasonable then at that point you probably have no choice but to get a lawsuit underway and contact Marriott corporate.

You have a solid case to get that amount of points but you need to get on this right away. And yeah, don't stay there again - place is a total dump.

catocony

Simple deadbolts have no lock to pick. There's no cylinder at all on the outside, so no lock to pick.

clarkef

Only once. The Marriott in downtown Los Angeles (now a Hyatt I believe) ad the exact same setup in the suite. I'd never seen it elsewhere either.