FlyerTalk Forums - View Single Post - 4am intruder in my room, PHX Airport Marriott
Old Mar 14, 2017, 5:12 pm
  #32  
HomerJay
 
Join Date: Nov 2014
Posts: 597
Originally Posted by cheaptom
Glad it worked out, but I'd still contact law enforcement AND a lawyer. You need a paper trail of this above and beyond a Flyertalk forum!
ABSOLUTELY! First, filing the police report will help ensure that this case is actually papered and your 4am visitor has to face some consequences for his actions. That's absolutely your civic duty.

Second, Marriott failed you on many, many levels. They owe you, and they owe you big time. After what their employee put you through, the very, very least is that you have earned a free vacation at any Marriott, anywhere in the world. Look at the Marriott Rewards Program and pick out something for several hundred thousand points. Their loss prevention and legal team will gladly give you the MR points for airfare and hotel in exchange for your signing away your rights to sue.

Or, better yet, consider lawyering up. A simple letter from a lawyer might do even more.

It seems, from your tone, that you don't want to drag this out. Good for you.
But you paid Marriott for the special privilege of being a victim of a room invasion and theft by a Marriott employee. They owe you. They need to make it right and make you whole.
HomerJay is offline