When points don't post
Sep 12, 2014, 1:26 pm
#1
Original Poster
Join Date: Feb 2003
Posts: 116
When points don't post
I had a night recently not post (2 weeks ago). I called the hotel yesterday and was promised they see it, my number is there, they will look into it and call me back.
No one got back to me - I know there is a form that I can fill out and I am sure rewards will fix. The question is should I loudly complain to hotel (that I have stayed several times) and if yes, what or how many points do you think is fair compensation for my annoyance with their screw up.
Of course the was my 20th night on 8/31 the last night of mega bonus (so this stay posting is worth an extra 35k points).
No one got back to me - I know there is a form that I can fill out and I am sure rewards will fix. The question is should I loudly complain to hotel (that I have stayed several times) and if yes, what or how many points do you think is fair compensation for my annoyance with their screw up.
Of course the was my 20th night on 8/31 the last night of mega bonus (so this stay posting is worth an extra 35k points).
Sep 12, 2014, 1:55 pm
#2
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,616
Don't go through the hotel. Just fill out the form on the Marriott site.
Sep 12, 2014, 1:55 pm
#3
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Log into your Marriott account. Go to Account Activity then select the Missing Stay Request Form. Easier than fighting with the hotel.
Sep 12, 2014, 2:49 pm
#4
Join Date: Feb 2003
Location: N Charleston South Carolina
Programs: UA PM (by 2MM), DL GM (by 3.5MM), Marriott Lifetime Plat
Posts: 1,655
I had a night recently not post (2 weeks ago). I called the hotel yesterday and was promised they see it, my number is there, they will look into it and call me back.
No one got back to me - I know there is a form that I can fill out and I am sure rewards will fix. The question is should I loudly complain to hotel (that I have stayed several times) and if yes, what or how many points do you think is fair compensation for my annoyance with their screw up.
Of course the was my 20th night on 8/31 the last night of mega bonus (so this stay posting is worth an extra 35k points).
No one got back to me - I know there is a form that I can fill out and I am sure rewards will fix. The question is should I loudly complain to hotel (that I have stayed several times) and if yes, what or how many points do you think is fair compensation for my annoyance with their screw up.
Of course the was my 20th night on 8/31 the last night of mega bonus (so this stay posting is worth an extra 35k points).
Billy
Sep 12, 2014, 2:54 pm
#5
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
As others have noted, just fill out the form & fax or email it in & you'll get the points/night credit.
Cheers.
Sep 15, 2014, 3:21 am
#6
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Definitely go corporate. Marriott isn't IHG - with IHG, corporate is not on the hotel's side and their hotels decide whether they feel like giving you a qualified stay or not.
Sep 15, 2014, 4:16 pm
#7
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,574
I have both phoned and emailed the missing stay requests. They post quickly, although nobody can ever explain why it didn't post correctly to begin with. If I'm on the phone, I sometimes ask "Was something weird about this stay?" The answer is always no.
Last time I phoned (2 months ago), the agent was able to post the stay immediately. Points were in my account in 5 minutes. I was on the 2x points promo, and the promo points were correctly posted as well.
Last time I phoned (2 months ago), the agent was able to post the stay immediately. Points were in my account in 5 minutes. I was on the 2x points promo, and the promo points were correctly posted as well.