Jun 22, 2019, 9:01 am
Last edit by: dgreen12
A reminder that the Bonvoy program terms & conditions (section 1.3.c.v) provide:
Participating Properties that have mandatory resort charges, which include internet access, will provide a replacement benefit, to be determined at each Participating Property's discretion.
Participating Properties that have mandatory resort charges, which include internet access, will provide a replacement benefit, to be determined at each Participating Property's discretion.
Resort fees, destination fees and associated issues (points, waivers, etc.)
Aug 20, 2017, 1:24 pm
#316
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,055
Those Marriott's aren't the only two in New York doing that! Add the Lexington to the list...
https://www.flyertalk.com/forum/28702936-post145.html
https://www.flyertalk.com/forum/28702936-post145.html
this gets out of hand. What is next? Bathroom utilization fee? Check-in fee? Elevator maintenance fee?too bad NYC properties are doing this ... guess it will be Hiltons in NYC for me moving forward. The only way they will learn is when business is suffering and they start having bad reviews on tripadvisor et al for doing this.
Aug 21, 2017, 7:39 am
#317
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I booked the Renaissance a few months back for a stay in January 2018. Today when I looked at my upcoming reservations, I saw a "destination amenity fee" of $20.99/night was added to the rate at this hotel.
I have no idea what this fee is, there is no explanation and it was not listed when I made the reservation. I feel it is very unethnical to quietly add an "undisclosed" charge to a confirmed reservation.
If I get charged for this fee, I am going to fight it. Now it did make you wonder how confirm is a confirmed reservation? When Marriott can add any additional charges to your confirmed reservation whenever it wants. Sigh....
I have no idea what this fee is, there is no explanation and it was not listed when I made the reservation. I feel it is very unethnical to quietly add an "undisclosed" charge to a confirmed reservation.
If I get charged for this fee, I am going to fight it. Now it did make you wonder how confirm is a confirmed reservation? When Marriott can add any additional charges to your confirmed reservation whenever it wants. Sigh....
this gets out of hand. What is next? Bathroom utilization fee? Check-in fee? Elevator maintenance fee?too bad NYC properties are doing this ... guess it will be Hiltons in NYC for me moving forward. The only way they will learn is when business is suffering and they start having bad reviews on tripadvisor et al for doing this.
Aug 21, 2017, 1:09 pm
#318
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
I'd love to know what these hotels are actually providing for the 'daily destination fee'. As others mentioned, these are not resorts so you don't get stuff like beach chair and snorkling equipment etc.
Sounds like another 100% junk fee that you get nothing for. I'd be demanding to know what tangible amenities the hotel is providing for that 25/d fee.
Hotel industry is going to need to get some regulations slapped on them like the airlines, so they have to include those fees in the rate... or soon we're going to be seeing a $29 room rate with $150 of fees on top.
Sounds like another 100% junk fee that you get nothing for. I'd be demanding to know what tangible amenities the hotel is providing for that 25/d fee.
Hotel industry is going to need to get some regulations slapped on them like the airlines, so they have to include those fees in the rate... or soon we're going to be seeing a $29 room rate with $150 of fees on top.
Aug 21, 2017, 3:01 pm
#319
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,320
I'd love to know what these hotels are actually providing for the 'daily destination fee'. As others mentioned, these are not resorts so you don't get stuff like beach chair and snorkling equipment etc.
Sounds like another 100% junk fee that you get nothing for. I'd be demanding to know what tangible amenities the hotel is providing for that 25/d fee.
Hotel industry is going to need to get some regulations slapped on them like the airlines, so they have to include those fees in the rate... or soon we're going to be seeing a $29 room rate with $150 of fees on top.
Sounds like another 100% junk fee that you get nothing for. I'd be demanding to know what tangible amenities the hotel is providing for that 25/d fee.
Hotel industry is going to need to get some regulations slapped on them like the airlines, so they have to include those fees in the rate... or soon we're going to be seeing a $29 room rate with $150 of fees on top.
--Jon
Aug 21, 2017, 3:01 pm
#320
Join Date: May 2012
Programs: Marriott Titanium; UA 1K; Hertz Presidents Club
Posts: 441
https://www.flyertalk.com/forum/28702936-post145.html
Aug 21, 2017, 3:13 pm
#321
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I'd love to know what these hotels are actually providing for the 'daily destination fee'. As others mentioned, these are not resorts so you don't get stuff like beach chair and snorkling equipment etc.
Sounds like another 100% junk fee that you get nothing for. I'd be demanding to know what tangible amenities the hotel is providing for that 25/d fee.
Hotel industry is going to need to get some regulations slapped on them like the airlines, so they have to include those fees in the rate... or soon we're going to be seeing a $29 room rate with $150 of fees on top.
Sounds like another 100% junk fee that you get nothing for. I'd be demanding to know what tangible amenities the hotel is providing for that 25/d fee.
Hotel industry is going to need to get some regulations slapped on them like the airlines, so they have to include those fees in the rate... or soon we're going to be seeing a $29 room rate with $150 of fees on top.
If a hotel thinks putting out beach chair cost them extra, charge whoever that uses it, same with the internet (free for members and enhanced speed for elites), local calls etc. I don't support the idea of resort fee so I'd rather stay at places that don't impose the charge.
When I first saw the term "destination fee" I thought it was some sort of tourism tax that would end up in the pocket of the city, well I was wrong.
Aug 21, 2017, 6:19 pm
#322
Join Date: Dec 2009
Location: NB, Canada
Programs: Fairmont, Amex MR, Marriott
Posts: 2,531
I just noticed that some reservations I had made in NY had a "daily desination fee" charge now. I don't think (pretty sure though not positive) that they had that when I originally made the reservation. It was on a NY Marriott Marquis reservation ($25/day) and when I was looking at other reservations I noticed the Times Square Renaissance wanted that too. This seems like the start of a resort fee-style fee...why can't they be honest and raise the room rate instead?
This is very shifty. They know when my reservation was made (did it through Marriott website) and changing the terms after the fact is just plain wrong.
I am sure they will reverse the charge, but just tacking it on hoping guests will not notice is bad form.
Aug 21, 2017, 7:06 pm
#323
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I just checked an upcoming reservation in October that I have for the same hotel. When I booked (June 26th) there was no $25 fee. Now it shows on my reservation.
This is very shifty. They know when my reservation was made (did it through Marriott website) and changing the terms after the fact is just plain wrong.
I am sure they will reverse the charge, but just tacking it on hoping guests will not notice is bad form.
This is very shifty. They know when my reservation was made (did it through Marriott website) and changing the terms after the fact is just plain wrong.
I am sure they will reverse the charge, but just tacking it on hoping guests will not notice is bad form.
Oct 26, 2017, 9:35 am
#325
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
Oct 27, 2017, 11:10 am
#326
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
I’ve never had trouble getting the resort fee waived on award stays as a Platinum, but I have to ask. It doesn’t usually happen automatically, at least at properties I’ve stayed at.
Oct 27, 2017, 12:27 pm
#327
Join Date: Jan 2016
Posts: 26
Do you ask at check in? Or do you ask on the day you check out? Just wondering when is a better time to bring it up.
Jan 1, 2018, 10:35 pm
#329
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Not included. The T&Cs:
With that said, I have had them waived at at least once when on a points stay, but it was several years ago.
Your Rewards Redemption stay will include a single or double standard room at a participating Marriott hotel or Ritz-Carlton hotel, including the cost of your hotel room, room tax/service charge, and extra-person charges, if any. All other hotel charges, including resort fees and Ritz-Carlton Club level charges, are the responsibility of the Rewards Program Members and are not included in the stay.
Jan 2, 2018, 12:00 am
#330
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061