Vanilla Reload activation issues including "new" website.

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Apr 8, 2014, 6:49 pm

#556

carsonheim

Join Date: Jul 2008

Location: CLL

Programs: MS Plat, AOR ninja

Posts: 2,177

Anyone ever get a message " store you purchased from requires 30 minutes wait after activation" or something similar message?

Apr 8, 2014, 7:11 pm

#557

FlyingBoat

Join Date: Aug 2010

Posts: 633

Quote:

Originally Posted by carsonheim

Anyone ever get a message " store you purchased from requires 30 minutes wait after activation" or something similar message?

Yes, I recently received this message. Waited until the next day and it worked fine. Concerning though, that you cannot load it right away. I did match receipt to card right away.

Apr 9, 2014, 7:17 pm

#558

serverus

Join Date: Jan 2012

Location: Las Vegas

Programs: AAdvantage

Posts: 32

Quote:

Originally Posted by FlyingBoat

Yes, I recently received this message. Waited until the next day and it worked fine. Concerning though, that you cannot load it right away. I did match receipt to card right away.

I got this message when trying to load a VR I bought weeks ago. I believe it was because my NS account was shut down when I tried to load it.

Apr 10, 2014, 6:46 am

#559

carsonheim

Join Date: Jul 2008

Location: CLL

Programs: MS Plat, AOR ninja

Posts: 2,177

Vanilla Reload activation issues including "new" website.

Spent 30 min on phone w VR people. Cards were not properly activated. Had to send in receipts and copies of cards. Got it all fixed up

Jun 9, 2014, 3:51 pm

#560

zach1201

Join Date: May 2014

Posts: 21

Problems with Vanilla Reload Website

Anybody else having difficulty accessing the webiste?

Jun 9, 2014, 3:52 pm

#561

kenme1

Join Date: Jul 2013

Location: SoCal

Programs: AA EXP, SPG Lifetime Platinum, MR Platinum, Hilton Diamond

Posts: 249

They probably don't maintain the site anymore since the volume dropped off.....

Jun 9, 2014, 4:07 pm

#562

hamhead

Join Date: Feb 2014

Posts: 511

Site is down yes.

I'd assume it would be back up shortly. Phone system works fine.

Last edited by hamhead; Jun 9, 2014 at 4:22 pm

Jun 9, 2014, 4:15 pm

#563

neworleans flyer

Join Date: Jul 2006

Posts: 104

Worked fine last friday but been out since saturday for me. I found some VR that i wanted to get loaded up...

Jun 9, 2014, 5:47 pm

#564

zach1201

Join Date: May 2014

Posts: 21

Called in the reload on the number on the back.

Jun 9, 2014, 8:09 pm

#565

exarkun

Join Date: Feb 2014

Posts: 825

Wow, it's been down for 3 days now.

Jun 9, 2014, 11:33 pm

#566

striider

Join Date: May 2014

Posts: 10

Yeah not a good sign.

Jun 10, 2014, 8:25 am

#567

MorePtsPls

Join Date: Jun 2014

Posts: 13

Today, Site is showing an error message. Last 3 days was showing Down For Maintenance. The number on the back of the card worked. Something going on for sure

Jun 10, 2014, 9:23 am

#568

Astrophsx

Join Date: Feb 2009

Posts: 3,737

Can you call in and activate?

Jun 10, 2014, 10:43 am

#569

zach1201

Join Date: May 2014

Posts: 21

Quote:

Originally Posted by Astrophsx

Can you call in and activate?

Yes.

Jun 10, 2014, 1:01 pm

#570

exarkun

Join Date: Feb 2014

Posts: 825

Quote:

Originally Posted by MorePtsPls

Today, Site is showing an error message. Last 3 days was showing Down For Maintenance. The number on the back of the card worked. Something going on for sure

Still shows down for maintenance for me.

I was able to call in and load from cards. Really annoying using the phone though...