Can't assign seat in My Bookings
Apr 19, 2017, 5:07 am
#1
Original Poster
Join Date: Aug 2007
Location: Australia
Programs: LHSen UA1K VAGold QFSilv HHon Diamond ShangrilaJade Radisson Gold SPG Gold Marriott Gold Hertz Presi
Posts: 1,049
Can't assign seat in My Bookings
First time this has ever happened
A senator who cant choose/assign basic seats let alone Preferred Hon?Sen seats on either LH.com or swiss.com Whats the problem? Am I the only one?
Yet on swiss.com with a UA redemption ticket on LX can choose seats on both LH.com and swiss.com including preferred seats^
Is something broken?
A senator who cant choose/assign basic seats let alone Preferred Hon?Sen seats on either LH.com or swiss.com Whats the problem? Am I the only one?
Yet on swiss.com with a UA redemption ticket on LX can choose seats on both LH.com and swiss.com including preferred seats^
Is something broken?
Apr 19, 2017, 5:44 am
#2
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 934
Is your ticket already issued? If not, that's the reason. Seat selection works only during online booking or after ticket is issued.
Apr 19, 2017, 10:59 pm
#5
Join Date: Nov 2011
Location: ZRH
Programs: SK*G
Posts: 59
Something is broken. I managed to get seat selection by logging into miles & more, adding the booking and then choosing seat selection - which redirected me back to LH.com with the 'Edit seats' option now visible.
Apr 20, 2017, 5:57 am
#6
Join Date: May 2003
Location: Eurozone
Programs: LH SEN, HH Gold
Posts: 3,002
Your seat reservations were made offline and thus, cannot be changed on LH.com. If you wish to change your seat selection, kindly contact your issuing office.
It's not vital that I change it online, but if the ability is a passenger's benefit, then it should function properly. I will be calling.
Apr 23, 2017, 2:53 pm
#8
Join Date: May 2003
Location: Eurozone
Programs: LH SEN, HH Gold
Posts: 3,002
Checked again and suddenly not showing any seat reservation at all. Called and explained. Agent would only guess at the cause of me not being able to change it, as well as the reason for it dropping altogether. Now I'm reserved where I want to be, but I'm unwilling to pay an extra $100 for my wife's seat. I'll cross my fingers that SEN seat blocking keeps it open for her. If it doesn't, hopefully that means the flight will be full and an upgrade would be in our stars.
Last edited by Grog; Apr 27, 2017 at 9:30 am
Apr 23, 2017, 4:37 pm
#9
Join Date: Sep 2013
Posts: 2,188
Checked again and suddenly not showing any seat reservation at all. Called and explained. Agent would only guess at the cause of me not being able to change it, as well as the reason for it dropping altogether. Now I'm reserved where I want to be, but I'm unwilling to pay an extra $100 for my wife's seat. I'll cross my fingers that SEN seat blocking keeps it open for her. If it doesn't, hopefully that means the flight will be full and an upgrade would be in our stars.
Apr 27, 2017, 5:19 am
#11
Original Poster
Join Date: Aug 2007
Location: Australia
Programs: LHSen UA1K VAGold QFSilv HHon Diamond ShangrilaJade Radisson Gold SPG Gold Marriott Gold Hertz Presi
Posts: 1,049
LH.com does not show any option for seat assignment Call centre in US cant assign Senator preferred seats in C DE Senator call centre can
Why is lH.com still broken?
Interestingly a separate booking with UAmiles TLV-ZRH-MXP allows seating assignment on LH.com and all flights are on LX! Go figure
Apr 27, 2017, 9:30 am
#12
Join Date: May 2003
Location: Eurozone
Programs: LH SEN, HH Gold
Posts: 3,002
Ticket issued can assign seats on Swiss.com for LX flights
LH.com does not show any option for seat assignment Call centre in US cant assign Senator preferred seats in C DE Senator call centre can
Why is lH.com still broken?
Interestingly a separate booking with UAmiles TLV-ZRH-MXP allows seating assignment on LH.com and all flights are on LX! Go figure
LH.com does not show any option for seat assignment Call centre in US cant assign Senator preferred seats in C DE Senator call centre can
Why is lH.com still broken?
Interestingly a separate booking with UAmiles TLV-ZRH-MXP allows seating assignment on LH.com and all flights are on LX! Go figure
According to the agent, at time of seat reservation, the system expects to get more money (no surprise, right?). But when the amount is 0€, there is no purchase transaction. So, after a few days, the system thinks that I didn't pay my 0€ and throws out the seat.
It's sounds plausible, but at the same time absolutely insane for a :-::-::-::-::-: airline in the 21st century. Alas, a yet another reason LH is not :-::-::-::-::-: in my book.
Agent told me he's now done something to let the system believe that a payment took place. I have 62% faith in it.
Mar 24, 2018, 2:48 pm
#14
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
https://www.flyertalk.com/forum/unit...-paid-j-8.html
Mar 24, 2018, 10:18 pm
#15
Join Date: Apr 2010
Programs: AA PP, UA 1K/MM, WoH Globalist, HH Gold
Posts: 1,200
Are they booked as codeshare with UA flight numbers? If yes, see the thread below. Apparently, the only solution is to call LH to assign seats.
https://www.flyertalk.com/forum/unit...-paid-j-8.html