Room not ready by 3pm
Aug 1, 2015, 1:45 pm
#16
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
So then as an Elite you take one of the nicer rooms, get both upgraded room type & a late checkout
Now occupying that room in a hotel with say noon checkout, 2pm checkin, the room is not available at the hotels websites stated checkin time to the next guest to occupy
If you try this then hotel should no longer allow late checkouts to allow for guests with your push-back attitude wanting instant checkin. It is not really in any of us elites interests to pull this kind of stance
Aug 1, 2015, 1:56 pm
#17
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
Easy, no problem , you may have your booked room type right away now, or the upgraded room we wanted to give you once your fellow IHG elite in it has checked out and cleaners have refreshed it
So then as an Elite you take one of the nicer rooms, get both upgraded room type & a late checkout
Now occupying that room in a hotel with say noon checkout, 2pm checkin, the room is not available at the hotels websites stated checkin time to the next guest to occupy
If you try this then hotel should no longer allow late checkouts to allow for guests with your push-back attitude wanting instant checkin. It is not really in any of us elites interests to pull this kind of stance
So then as an Elite you take one of the nicer rooms, get both upgraded room type & a late checkout
Now occupying that room in a hotel with say noon checkout, 2pm checkin, the room is not available at the hotels websites stated checkin time to the next guest to occupy
If you try this then hotel should no longer allow late checkouts to allow for guests with your push-back attitude wanting instant checkin. It is not really in any of us elites interests to pull this kind of stance
I agree fully with htb. It is not my responsibility to insure you properly manage your inventory. If I can book a room on your website, it should be available at the stated check-in time. If you struggle with juggling rewarding elite members and keeping hotel inventory accurate, then perhaps you need a better IT team or a better management system. Either way, that's on the property.
Aug 1, 2015, 6:55 pm
#18
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I have absolutely no idea what you are saying here here.
I agree fully with htb. It is not my responsibility to insure you properly manage your inventory. If I can book a room on your website, it should be available at the stated check-in time. If you struggle with juggling rewarding elite members and keeping hotel inventory accurate, then perhaps you need a better IT team or a better management system. Either way, that's on the property.
I agree fully with htb. It is not my responsibility to insure you properly manage your inventory. If I can book a room on your website, it should be available at the stated check-in time. If you struggle with juggling rewarding elite members and keeping hotel inventory accurate, then perhaps you need a better IT team or a better management system. Either way, that's on the property.
I for one do not want more hotels to be negatively react to elites bennies and move onto this timing schedule so I would never be aggressive about demanding a room dead on earliest advertised checkin time, as htb says he is at at least one hotel he frequents
If an hotel finds it is giving money away by giving free upgrades to arrivals like htb at earliest advertised checkin times, I'd expect hotel to simply move checkin out an extra hour, and maybe bring checkout forward an hour.
Being demanding say 2hours after advertised checkin time is a totally different thing
Aug 1, 2015, 8:24 pm
#19
Join Date: Jul 2013
Posts: 1,872
