Feb 6, 2015, 12:35 am
Last edit by: GuyFromBOM
AI-FR FAQs
Flight Ops
AI - Web Check-In
Baggage Info
Air India - Flying Returns FFP
FFP - Earning
FFP - Redemption
Contact Details
Membership Kit Related
Flight Ops
- All Air India flights in the range AI10 - AI399 and AI900 - AI999 operate from International terminals.
- At BOM - CSIA, all Air India flights (domestic and international) operate from International Terminal : T2 - with effect from October 1, 2015
- At AMD - Ahmedabad SVP Airport, all Air India flights operate from International Terminal : T2- including flight AI614.
- Check-in desks close 45 minutes before STD (Domestic flights)
- Check-in desks close 60 minutes before STD (Domestic flights operating from International Terminal) (For International flights refer to the copy of eticket)
- AirIndia Express is the LCC subsidary of AI (all Y seating) and doesn't have FFP concept in their systems.
- All flights operating under 9I-xxxx series or AI 9xxx are operated by AirIndia Regional (aka Alliance Air - subsidary of AI). FFP benefits: Mileage Earning Only- NO REDEMPTION.
AI - Web Check-In
- Web Check-In facility is available for most AI operated flights (except flights operated by 9I) from 48 hours prior to departure.
- Web Check-In on Mobile
Baggage Info
- AI-FR members get excess baggage allowance of 10kgs (Silver Club), 20kgs (Gold & Maharaja Club) OR 1 piece (upto 23kgs / 50lbs) for Silver, Gold & Maharaja Club members.
- StarAlliance Gold members flying on AI flights, get excess baggage allowance of 20kgs OR 1 piece (upto 23kgs / 50lbs).
- AI Baggage Allowance
Air India - Flying Returns FFP
FFP - Earning
- Earning AI-FR miles on AI flights
- Earning AI-FR miles on StarAlliance partner flights
- Earning AI-FR miles on Code-share flights operated on behalf of AI
FFP - Redemption
- Redeeming AI-FR miles for AI flights / upgrade (Redemption on AI flights can be processed online)
- Redeeming AI-FR miles for StarAlliance Awards / StarAlliance Upgrade Awards (Currently only processed at the AI City Offices)
- AI-FR miles CANNOT BE REDEEMED on Codeshare flights
- Award Request Form
- Upgrade Request Form
Contact Details
- AI Helpdesk - India
- AI Helpdesk - International locations
- For issues related to Flying Returns account: Helpline Numbers - 011-24624074, 011-24624075
- One of the easiest way to contact AI is using chat option from the AirIndia website. They are usually available 24x7. Next best option would be the AI team on Twitter
Membership Kit Related
- Contact the Membership Kit dispatch team on +91 (0)22 61342252 (Monday to Friday between 10:00 to 17:00) or send an email to: [email protected]
AirIndia - FlyingReturns
Mar 13, 2015, 3:12 am
#46
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
exactly.. IMHO, their online chat service quite decent..
and for 1 of these IRROP sector, I did not even have the boarding pass , only t-tckt copy and that too, they investigated and credited within 1 week after my mail to them..
quite decent experience ^
and for 1 of these IRROP sector, I did not even have the boarding pass , only t-tckt copy and that too, they investigated and credited within 1 week after my mail to them..
quite decent experience ^
Mar 13, 2015, 9:56 am
#48
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
Apr 6, 2015, 8:55 pm
#49
Original Poster
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
Changes to AI-FR FFP
FlyerTalk member CCU_Flyer has reported in the AI-FR Membership Kit thread about upcoming changes to the AI-FR FFP:
IMO, a nice enhancement & a welcome change to the program..! ^
Received my kit also yesterday evening. The standard 2 vouchers, 4 tags etc. interestingly the enclosed letter mentions a few upcoming changes in the program.
1. Enrollment of kids from the age of 2 to 12 years
2. minimum of 500 miles for traveling short sectors
3. Family pooling - I think with children
4. Travel points for tier upgrades
The letter mentions that I need 120 travel points or 75000 miles in the next year for tier upgrade to the maharaja club. No mention of how the tier points are calculated though.
Seems a lot of changes is planned but not sure by when they will start implementing.
1. Enrollment of kids from the age of 2 to 12 years
2. minimum of 500 miles for traveling short sectors
3. Family pooling - I think with children
4. Travel points for tier upgrades
The letter mentions that I need 120 travel points or 75000 miles in the next year for tier upgrade to the maharaja club. No mention of how the tier points are calculated though.
Seems a lot of changes is planned but not sure by when they will start implementing.
Apr 7, 2015, 10:22 pm
#50
Join Date: Nov 2013
Location: India
Programs: Star Alliance Gold, SkyTeam Elite Plus, Hilton Gold
Posts: 907
Apr 8, 2015, 1:27 am
#51
Original Poster
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
Apr 10, 2015, 5:22 am
#53
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
Apr 20, 2015, 12:03 am
#59
Join Date: Nov 2013
Location: India
Programs: Star Alliance Gold, SkyTeam Elite Plus, Hilton Gold
Posts: 907
With reference to this post, I dropped a follow-up email to AI and got this reply literally within minutes:
Dear Mr ABC,
This refers to your email copy.
As confirmed to you the change was requested to our service provider and the same is approved by AI.
We are in the process of testing the applied change and will be implementing this ZONE based redemption rule very soon.
Kindly request you to bear with us till such time.
Thanks for your support.
Regards,
XXX
YYY (Rank) - Loyalty Program
Air India
Between this and minimum 500 mile accural on flights, hoping for good times ahead !
Dear Mr ABC,
This refers to your email copy.
As confirmed to you the change was requested to our service provider and the same is approved by AI.
We are in the process of testing the applied change and will be implementing this ZONE based redemption rule very soon.
Kindly request you to bear with us till such time.
Thanks for your support.
Regards,
XXX
YYY (Rank) - Loyalty Program
Air India
Between this and minimum 500 mile accural on flights, hoping for good times ahead !