Feb 6, 2015, 12:35 am
Last edit by: GuyFromBOM
AI-FR FAQs
Flight Ops
AI - Web Check-In
Baggage Info
Air India - Flying Returns FFP
FFP - Earning
FFP - Redemption
Contact Details
Membership Kit Related
Flight Ops
- All Air India flights in the range AI10 - AI399 and AI900 - AI999 operate from International terminals.
- At BOM - CSIA, all Air India flights (domestic and international) operate from International Terminal : T2 - with effect from October 1, 2015
- At AMD - Ahmedabad SVP Airport, all Air India flights operate from International Terminal : T2- including flight AI614.
- Check-in desks close 45 minutes before STD (Domestic flights)
- Check-in desks close 60 minutes before STD (Domestic flights operating from International Terminal) (For International flights refer to the copy of eticket)
- AirIndia Express is the LCC subsidary of AI (all Y seating) and doesn't have FFP concept in their systems.
- All flights operating under 9I-xxxx series or AI 9xxx are operated by AirIndia Regional (aka Alliance Air - subsidary of AI). FFP benefits: Mileage Earning Only- NO REDEMPTION.
AI - Web Check-In
- Web Check-In facility is available for most AI operated flights (except flights operated by 9I) from 48 hours prior to departure.
- Web Check-In on Mobile
Baggage Info
- AI-FR members get excess baggage allowance of 10kgs (Silver Club), 20kgs (Gold & Maharaja Club) OR 1 piece (upto 23kgs / 50lbs) for Silver, Gold & Maharaja Club members.
- StarAlliance Gold members flying on AI flights, get excess baggage allowance of 20kgs OR 1 piece (upto 23kgs / 50lbs).
- AI Baggage Allowance
Air India - Flying Returns FFP
FFP - Earning
- Earning AI-FR miles on AI flights
- Earning AI-FR miles on StarAlliance partner flights
- Earning AI-FR miles on Code-share flights operated on behalf of AI
FFP - Redemption
- Redeeming AI-FR miles for AI flights / upgrade (Redemption on AI flights can be processed online)
- Redeeming AI-FR miles for StarAlliance Awards / StarAlliance Upgrade Awards (Currently only processed at the AI City Offices)
- AI-FR miles CANNOT BE REDEEMED on Codeshare flights
- Award Request Form
- Upgrade Request Form
Contact Details
- AI Helpdesk - India
- AI Helpdesk - International locations
- For issues related to Flying Returns account: Helpline Numbers - 011-24624074, 011-24624075
- One of the easiest way to contact AI is using chat option from the AirIndia website. They are usually available 24x7. Next best option would be the AI team on Twitter
Membership Kit Related
- Contact the Membership Kit dispatch team on +91 (0)22 61342252 (Monday to Friday between 10:00 to 17:00) or send an email to: [email protected]
AirIndia - FlyingReturns
Mar 29, 2017, 5:55 am
#256
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,708
i've run into this before a number of times....i can see lots of saver awards but ai says no seats are available....
Mar 29, 2017, 6:07 am
#257
Join Date: Nov 2013
Location: India
Programs: Star Alliance Gold, SkyTeam Elite Plus, Hilton Gold
Posts: 907
I think he is trying to find Star partner awards on Flying Returns website, which AI does not show.
You need to search for partner awards elsewhere and call AI to book.
You need to search for partner awards elsewhere and call AI to book.
Mar 29, 2017, 9:11 am
#258
Join Date: Apr 2011
Location: Goa, India
Programs: Marriott Titanium, IHG Plat Ambassador, Hyatt Explorist, Qatar Gold, Vistara Gold
Posts: 1,303
Mar 29, 2017, 10:08 am
#259
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
One has to search on *partner* airlines to see what UA is offering to StarNet - and then only attempt a booking with AI.
UA might only be offering these awards to their own FF program members with MileagePlus.
UA might only be offering these awards to their own FF program members with MileagePlus.
Mar 29, 2017, 10:35 am
#260
Join Date: Nov 2013
Location: India
Programs: Star Alliance Gold, SkyTeam Elite Plus, Hilton Gold
Posts: 907
Agree with this. I'd deem Aeroplan the most trustworthy for UA awards for this very reason.
Jul 19, 2017, 9:30 am
#261
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
AI - Discount redemptions offer ?
Hello,
In March (Holi) and April (Easter), there was an offer from AI for redeeming miles in US @ 60%.
Anyone has any clue whether this will be offered during or around Independence day in August too ?? Want to clean out miles and book some redemptions
In March (Holi) and April (Easter), there was an offer from AI for redeeming miles in US @ 60%.
Anyone has any clue whether this will be offered during or around Independence day in August too ?? Want to clean out miles and book some redemptions
Aug 27, 2017, 8:45 am
#262
Join Date: Apr 2011
Location: Goa, India
Programs: Marriott Titanium, IHG Plat Ambassador, Hyatt Explorist, Qatar Gold, Vistara Gold
Posts: 1,303
I'd like to use some AI miles to upgrade a FCO-DEL flight. Could someone please help me with the procedure? Can this be done over the phone or do I need to visit an airport office?
Also how does AI confirm upgrades - Will it happen at the airport or is there a possibility of it happening in advance if seats are available?
Also how does AI confirm upgrades - Will it happen at the airport or is there a possibility of it happening in advance if seats are available?
Aug 27, 2017, 9:28 am
#263
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,708
I'd like to use some AI miles to upgrade a FCO-DEL flight. Could someone please help me with the procedure? Can this be done over the phone or do I need to visit an airport office?
Also how does AI confirm upgrades - Will it happen at the airport or is there a possibility of it happening in advance if seats are available?
Also how does AI confirm upgrades - Will it happen at the airport or is there a possibility of it happening in advance if seats are available?
Aug 27, 2017, 9:55 am
#264
Join Date: Apr 2011
Location: Goa, India
Programs: Marriott Titanium, IHG Plat Ambassador, Hyatt Explorist, Qatar Gold, Vistara Gold
Posts: 1,303
Aug 28, 2017, 4:10 am
#265
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,708
Feb 26, 2018, 4:02 am
#267
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,367
Given that this is regarding inventory and would be dynamic... wouldn't calling them be better?
Feb 26, 2018, 2:03 pm
#268
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
Award Upgrade cancelled - miles not refunded automatically ?
Hi,
So I cancelled a ticket which was upgraded to J with FR miles. I assumed that the miles will get auto credited to my AI FR account but its been nearly 6 weeks but I don't see those miles in my account still.
While I will write an email, wondering whether is this usual ?
Thanx
So I cancelled a ticket which was upgraded to J with FR miles. I assumed that the miles will get auto credited to my AI FR account but its been nearly 6 weeks but I don't see those miles in my account still.
While I will write an email, wondering whether is this usual ?
Thanx
Feb 27, 2018, 12:58 am
#269
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,367
Hi,
So I cancelled a ticket which was upgraded to J with FR miles. I assumed that the miles will get auto credited to my AI FR account but its been nearly 6 weeks but I don't see those miles in my account still.
While I will write an email, wondering whether is this usual ?
Thanx
So I cancelled a ticket which was upgraded to J with FR miles. I assumed that the miles will get auto credited to my AI FR account but its been nearly 6 weeks but I don't see those miles in my account still.
While I will write an email, wondering whether is this usual ?
Thanx
Note that AI charges cancellation points on miles. More than 72 hours 20% of the miles & less than 72 hours - 100%.
Feb 27, 2018, 2:38 am
#270
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,708
Hi,
So I cancelled a ticket which was upgraded to J with FR miles. I assumed that the miles will get auto credited to my AI FR account but its been nearly 6 weeks but I don't see those miles in my account still.
While I will write an email, wondering whether is this usual ?
Thanx
So I cancelled a ticket which was upgraded to J with FR miles. I assumed that the miles will get auto credited to my AI FR account but its been nearly 6 weeks but I don't see those miles in my account still.
While I will write an email, wondering whether is this usual ?
Thanx