Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you cant solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of Consumer Affairs and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Apr 26, 2012, 6:19 pm
#151
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,787
One has to wonder whether third party sites are deliberately using their own room names in order to prevent BRG claims and therefore a loss of revenue.
Apr 27, 2012, 2:27 am
#152
Join Date: Nov 2000
Location: LH SEN, SPG Gold(SCI Gold), Hyatt Diamond, Hilton Gold
Posts: 5,451
I tried to do this for the very first time.
Andaz 5th Ave is showing $518 for a King.
AA.com is showing $428 for a standard room (shows 1 bed in description).
The rep said since the Andaz isn't show any "standard" rates available then I can't book it.
When I look at the Andaz it seems like the Andaz King is their most basic room.
Should I call again and try again?
Andaz 5th Ave is showing $518 for a King.
AA.com is showing $428 for a standard room (shows 1 bed in description).
The rep said since the Andaz isn't show any "standard" rates available then I can't book it.
When I look at the Andaz it seems like the Andaz King is their most basic room.
Should I call again and try again?
May 9, 2012, 5:52 pm
#154
Join Date: Oct 2006
Posts: 37
Anyone run into this? I found a better rate on getaroom.com but when I called I was told that they were asking you to join. I pointed out that there was a 'Continue as guest ' button. So then she says that to get to that page you are required to enter an email address so that was the site's way of 'making you join' and 'getting your information'
I told her it was an obvious way of getting out of their 'guarantee' and next it would be that asking for credit card info was a way of 'getting your info'
I told her it was an obvious way of getting out of their 'guarantee' and next it would be that asking for credit card info was a way of 'getting your info'
May 14, 2012, 1:26 pm
#156
Join Date: Aug 2010
Programs: UA 1K, AA EXP, DL Plat, SPG Plat, Hyatt DMD
Posts: 296
As a frequent guest at both Starwood and Hyatt, I find Starwood's Best Rate Guarantee to be MILES ahead of Hyatt's. All communication is electronic, completely painless, and in most cases you have a response within 24 hours or less. They also don't play half as many games with semantics to dodge the guarantee.
May 21, 2012, 2:06 pm
#157
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,661
Just had a BRG done for Aruba. BAR is $255 for lowest category and $350 from partial ocean view. Hotels.com had partial ocean view for $178.50. Matched without any problem to $142.80. Was able to use FUN22K and apply Diamond suite upgrade.
May 21, 2012, 5:31 pm
#158
Join Date: Aug 2011
Programs: Hyatt Globlist,MarriottPlat,Hilton Gold,Delta Silver,National EE,Avis President Club, Hertz PC
Posts: 200
Hi seawolf that's a great rate. What are the dates?
May 21, 2012, 6:09 pm
#159
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
As a frequent guest at both Starwood and Hyatt, I find Starwood's Best Rate Guarantee to be MILES ahead of Hyatt's. All communication is electronic, completely painless, and in most cases you have a response within 24 hours or less. They also don't play half as many games with semantics to dodge the guarantee.
May 22, 2012, 9:33 am
#160
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,661
Early June for 5 nights. I think the hotel is dumping rooms last minute. Early June should be off-peak since US school kids are still in school. If you have a AMEX Platinum, FHR is offering 4th night free from now till end of November.
May 23, 2012, 4:58 pm
#161
Join Date: Nov 2011
Location: Miami
Posts: 16
BRG with HYATT CURASAO
Booked 5 nights basic room at 168 a night, then used 12,000hp to upgrade to a suite. Saw on AA.com a basic room for 135 a night. They said they would match the price but not let me upgrade after the match. I went with the suite upgrade instead, but gave no problems with the original request to match AA.
May 24, 2012, 4:33 am
#162
Join Date: Jan 2010
Programs: Virtuoso, Marriott Stars/Luminous, Hilton Impresario, IHG Luxury & Lifestyle, Hyatt Prive etc
Posts: 2,006
Booked 5 nights basic room at 168 a night, then used 12,000hp to upgrade to a suite. Saw on AA.com a basic room for 135 a night. They said they would match the price but not let me upgrade after the match. I went with the suite upgrade instead, but gave no problems with the original request to match AA.
May 24, 2012, 8:28 am
#164
Join Date: Aug 2009
Posts: 45
Used hoteltravel.com earlier this month to invoke the BRG for 3 nights at the Toronto Regency. Was relatively hassle free, called the booking line and they verified the rate and it was applied to the booking later that day.
Hyatt.com daily rate was $179.00
HotelTravel was $102.00
BRG ended up at $81.60
Hyatt.com daily rate was $179.00
HotelTravel was $102.00
BRG ended up at $81.60
Last edited by camw; May 24, 2012 at 9:12 am